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Rock River Block Ford Kia

Rockford, IL

4.6
860 Reviews
Visit us for your new Ford, KIA and Mitsubishi needs as well as a great used car selection! Located in Rockford IL, the Rock River Block provides our customers with a stress-free sales experience and a finance department that can find financial solutions to save you money and fit within most budgets or credit situations. In fact, our website offers several online tools like a Payment Calculator or our Get Pre-Approved feature that help you plan ahead. We are your one-stop shop for finding your next vehicle. This is a great spot to do your car shopping all in one place - you'll find new Ford, Kia and Mitsubishi vehicles as well as our Top of the Block used car building. Our service department can take care of anything your Ford, Kia or Mitsubishi needs - from oil changes and tire rotations to engine and transmission work. Our customers are our number one priority and motivator - above all else, we strive to deliver a superior experience. We make auto easy for you!
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224 N. Alpine Rd

Rockford, IL

61107

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Showing 860 reviews

April 24, 2015

Catastrophic failure of customer service Poor professionalism, no customer service. I have more to say about this dealership as a negative than I said through the whole buying process. I ha More

by statman89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Mick Richards, Jim Boyle, Rick Stout
Apr 24, 2015 -

Rock River Block Ford Kia responded

I am very sorry you feel this way, we did have an opportunity to discuss this matter and thought we took care of the oversight. At the Rock River Block customer satisfaction is extremely important to us. Please give me a call and we can discuss in more detail. Thank You! Rick

May 22, 2015 -

statman89 responded

And now, I find out that the cancellation for the credit life and disability policy, which I was told was included and was not, has not been cancelled. I spoke with Gregg Decman and had the policy cancelled. I find out today that the policy was never cancelled, and now I am out of the cancellation time period. Do you people even know how to do anything for customers?

April 23, 2015

Bernie is the best! I have bought or negotiated for myself, family and friends at least ten vehicles with Bernie Krowczyk. He is without a doubt the best car salesman I'v More

by Fordguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Stout
April 22, 2015

FORTH PURCHASE ANOTHER GREAT JOB FORTH CAR OR TRUCK BOUGHT FROM THE BLOCK ALWAYS DONE US RIGHT THANKS TO BERNIE AND MATT YOU GUYS ROCK THANKS AGAIN More

by sraag1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 22, 2015

very professional I had a very pleasant and stress-free experience. Bernie answered all my questions and promptly located me a vehicle. No wasted time a very smooth More

by woody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 20, 2015

purchased a 2014 jeep compas we just bought a 2014 jeep compass from Bernie Krowczyk and he was very helpful in working with us and very friendly. If there is a way to get you int More

by debbie & sarah stanley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 17, 2015

Purchasing a car at anderson Rock River ford I recently had the opportunity to briefly interact with Mr. Ricky Stout and found him to be a huge help. I thank him so much! However, It has been m More

by Donna Jeanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Stout
April 16, 2015

Very professional excellent service great to deal with Everything from start to finish smooth as glass No surprises Great people to deal with I will recommend these guys to any one looking to buy new o More

by Haggy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 15, 2015

This is our 3rd F150 Ford Truck that we have purchased!!!! If you're looking for PERFECTION and it's BEST... then you need to buy your next vehicle at Rock River Ford, Rockford Il. This happens to be our 3rd T More

by lobo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Foley Finance manger
April 14, 2015

Mustangs During 2014 I purchased two mustangs from Rock River. Experiences were excellent. Salesman was very knowledgeable about the products and extremely h More

by tim
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Stout
April 04, 2015

"2013 FORD ESCAPE" At first I was skeptical about purchasing from a LARGE dealership. Dwight Pearson was our sales consultant. He immediately made our purchasing experie More

by daviddraftsman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mick Richards, Josh Smith
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