Rock River Block Ford Kia

Inital purchase expierence was great, follow through was not My husband and I both purchased vehicles from Anderson Ford within a few weeks of each other. the initial sales encounter and the helpfulness of the s My husband and I both purchased vehicles from Anderson Ford within a few weeks of each other. the initial sales encounter and the helpfulness of the staff was great and they were very friendly and willing to go out of their way for both of us to find exactly what we wanted. However, sadly that is where it ended. The person that sold us my vehicle was supposed to get the spare key and get it to me so that I had it, it has been a year now and I still do not have one. I purchased one on my own about a month after my vehicles purchase and called to make and appointment and expected them to program my key fob, they refused and I was told I would have to pay about $60 for the service. While going down this road I discovered that the dealership gave me the wrong key fob as well, my vehicle has remote start (that is standard on the vehicle) and the key fob I was given did not have the button available on it. The other problem that I am currently having is that about 6 months after my purchase, my air conditioner went out. I took it to the dealership to have it looked at where I was charged $120.00 to tell me what was wrong, this on top them telling me that it was going to cost almost $1000.00 to fix. I was also informed that this, so conveniently was not covered under a warranty or the extended warranty that I purchased. So overall, I feel that the dealership initially will go out of there way to help you and get you in a vehicle that you are looking for, but once you leave the lot, they could care less. They have their money and then they are done, the sales employee Dwight was great, but the service department was less than helpful. I think that the next time I go to purchase a car, I will be looking at other dealerships. More

Mitsubishi Outlander I bought a used outlander and Usni was great. He was very patient and not pushy. I felt as if he cared about me and my family. Cesar was cool too. I bought a used outlander and Usni was great. He was very patient and not pushy. I felt as if he cared about me and my family. Cesar was cool too. More

What a TEAM !! I've been buying cars and trucks from Larry for over 10yrs and just purchased another car last night 10/11/16 and You can call the man and tellm what I've been buying cars and trucks from Larry for over 10yrs and just purchased another car last night 10/11/16 and You can call the man and tellm what you want and with the help from these guys you'll have a good experience and not a long day spent at a dealership.. Great Job and thanks for helping me purchase the right car for my wife. I'll be seeing you for sure More

Lemon On July 6 we purchased a used vehicle for my 16 year old son to drive to and from school. Less than two months and approximately 700 miles later the On July 6 we purchased a used vehicle for my 16 year old son to drive to and from school. Less than two months and approximately 700 miles later the engine light came on. They did nothing about it. Mick the manager did not return my phone call and Rick, the general manager, did not return a phone call either. My husband and I are very dissatisfied with this dealership. I was told "that is the risk you take when you buy a car as is." Dwight, the salesman, said he felt bad that it happened but he "had no recourse." He sent me to autozone to find out what the code meant. No one offered to help us fix it. We bought this car because the team said it was the kind of car they would put their own kid in, this was not the car we went there to see. We are pretty sure this car had this problem when they sold it to us. We did get the car repaired elsewhere for $1800. We will never do business with them again! More

Wonderful experience! Joe Thank You was excellent, he went beyond what I expected. Making sure that all my needs were met. All of the Anderson staff was very courteous & he Joe Thank You was excellent, he went beyond what I expected. Making sure that all my needs were met. All of the Anderson staff was very courteous & helpful! I walked out of there driving a 2017 SE Escape & I love it! More

Amazing I recently bought a 2017 mirage. From the moment I met Ernest Ries, I felt comfortable. He listened to my needs,and was very personable. He answered a I recently bought a 2017 mirage. From the moment I met Ernest Ries, I felt comfortable. He listened to my needs,and was very personable. He answered all my questions and I felt he knew the products and was able to help me. More

Bernie is GREAT Worked with Bernie again tonight. Once again, we left very happy with our new used vehicle with great satisfaction. I would highly recommend Bernie Worked with Bernie again tonight. Once again, we left very happy with our new used vehicle with great satisfaction. I would highly recommend Bernie to help you find not only a great vehicle but a great deal. No pressure or intimidation. We always feel like we're the only clients in the building. Free chips and soda offered. Seriously, a great man that does over and above to meet our needs. I'll be coming in soon for MY new car. Thank you, Garrett and Teresa Maylum Ps, thanks Jeff in finance for working hard for great price. More

Followup Visit - Top Marks! I recently purchased a 2017 Kia Sorento from Mitch "Macklemore" Edler at Rock River Kia. As part of my new car purchase I ordered some "extras" that n I recently purchased a 2017 Kia Sorento from Mitch "Macklemore" Edler at Rock River Kia. As part of my new car purchase I ordered some "extras" that needed to be shipped in from different Kia warehouses... Last week I dropped my Sorento off for a day to be detailed (Luxcare) and extras installed. Great service all-around, Mitch was letting me know the progress of everything! Highly recommended! More

Great Experience Purchasing a Ford at Anderson Rock River I recently completed the purchase of my first brand new car at Anderson Rock River Ford. I was helped throughout the process by a fantastic man named I recently completed the purchase of my first brand new car at Anderson Rock River Ford. I was helped throughout the process by a fantastic man named Joseph De Riggi. I was specifically looking for a 2017 Ford Fusion Hybrid with certain accessory packages, but Joseph didn't have the exact vehicle I was looking for on their lot. However, with a smile on his face, Joseph worked diligently to find the exact car that I was looking for and then completed a dealer trade to make it possible for me to make the purchase at Anderson Rock River Ford. Joseph told me that he located the vehicle for me on a Friday and it was transferred to Anderson Rock River Ford by Monday, cleaned up and ready for me to test drive. After a quick ride around the area, I was able to confirm that this was in fact my dream-car and I was ready to make the purchase. Throughout my experience, Joseph, as well as the rest of the Anderson Rock River Ford staff, made me feel extremely comfortable and valued as a customer. I would recommend that anyone looking to purchase a new or used vehicle makes sure to put Joseph De Riggi and Anderson Rock River Ford at the top of their list! More

2016 Ford Fusion Hybrid Ernest Ries did a great job showing me the vehicle, and Gregg Decman was great with the financing. It was a pleasant experience. I had not owned a For Ernest Ries did a great job showing me the vehicle, and Gregg Decman was great with the financing. It was a pleasant experience. I had not owned a Ford product for several years due to product and previous experiences, but this made a big difference, and we were treated very well. More