Rock River Block Ford Kia

Review Mitch did a great job. 3 car from him and he always treats me right! He is always willing to work with me and his management always seems to keep the Mitch did a great job. 3 car from him and he always treats me right! He is always willing to work with me and his management always seems to keep the best price and customer service in mind. More

Great Salesman Mitch answered all our questions about the vehicle. We felt like he went above and beyond to make sure we knew how everything worked. I would highly Mitch answered all our questions about the vehicle. We felt like he went above and beyond to make sure we knew how everything worked. I would highly recommend him to others in the future. More

Great Experience I went into Rock River Kia, not knowing I was going to leave with a brand new car. It is most definitely an upgrade from my old car and I couldn't be I went into Rock River Kia, not knowing I was going to leave with a brand new car. It is most definitely an upgrade from my old car and I couldn't be more thankful. Paul Lepien helped me look around with cars the first day I went and he was very helpful and makes you feel comfortable. Mitch Edler was also a great sales consultant and helped my family and I tremendously the day I got my car. I got exactly what I wanted and they worked with us. We even ended up getting a car for my mom a few weeks after as well since we liked their customer service so much. I highly recommend Rock River Kia. More

Great salesman, do not like having to agree to arbitration Mitch was very thourough and took an extra 45 minutes synching our phones and setting up the screen aps on the infotainment screen. The finance office Mitch was very thourough and took an extra 45 minutes synching our phones and setting up the screen aps on the infotainment screen. The finance office was efficient but claimed state law requires us to submit to arbitration in Illinois. I am pretty sure this is THEIR policy. More

No Pressure, Just Facts We were asked, in general, what we were interested in and shown different vehicles. After seeing different all the options that are now available...WO We were asked, in general, what we were interested in and shown different vehicles. After seeing different all the options that are now available...WOW, I then had to make even more decisions that I didn't expect. I don't buy cars often but I don't like sales 'pressure'. I didn't feel any pressure at all. All the facts and options were told and I felt comfortable to leave and go check out a couple other dealerships. It came down to the sales person that I felt the most at ease with. The other dealers had sales guys that I could 'feel' the 'push'. That really was a turnoff. They seemed too desperate and 'fake' in whatever they were telling me...Sooo back to KIA I came and made my purchase. I loved the 'one on one' help to show me how the features worked. I actually could use the car BEFORE reading the manual. More

MY NEW CAR EXPERIENCE MITCH...I THANK-YOU FOR MY NEW SPORTAGE....YOU MADE THIS PROCESS PAINLESS...THANKS FOR YOUR PATIENCE AND YOUR HELP.... MAY GOD BLESS YOU ALWAYS. MITCH...I THANK-YOU FOR MY NEW SPORTAGE....YOU MADE THIS PROCESS PAINLESS...THANKS FOR YOUR PATIENCE AND YOUR HELP.... MAY GOD BLESS YOU ALWAYS. More

Thanks Lance! Thanks for your great customer service! Love Rock River Ford. Would never go anywhere else. Paul is so knowledgeable and handsome. Greg is the best! Thanks for your great customer service! Love Rock River Ford. Would never go anywhere else. Paul is so knowledgeable and handsome. Greg is the best! More

looking for our family car. we found the car we wanted. it had good mileage and was what we were looking for. we wanted something for driving in snow and ice. we found the car we wanted. it had good mileage and was what we were looking for. we wanted something for driving in snow and ice. More

Now I understand " Putting dreams in driveways" After having a bad experience in another store Jason and Lance were amazing. I was told elsewhere my trade needed to be in a junk yard and that I coul After having a bad experience in another store Jason and Lance were amazing. I was told elsewhere my trade needed to be in a junk yard and that I couldn't be financed. Jason and Lance gave me fair value for my trade and exceeded my payment expectations. I would never go anywhere other than Rock River Ford. Thank you so much to everyone at Rock River Ford. More

Always the same great service. I bought a new Ford focus from Rock River and got an excellent deal and great personal service. I have bought there before and it is always a great ex I bought a new Ford focus from Rock River and got an excellent deal and great personal service. I have bought there before and it is always a great experience. More