Rock River Block Ford Kia

Overall experience Overall professionalism, friendliness, helpfulness Bernie is always friendly and helpful. He explains options thoroughly, listens to me, and guides Overall professionalism, friendliness, helpfulness Bernie is always friendly and helpful. He explains options thoroughly, listens to me, and guides me in decision making. Thank you! More

Great customer service Melissa went out of her way to make sure I all the info needed to make my decision. She knew I was driving over 2 hours away and made me feel at home Melissa went out of her way to make sure I all the info needed to make my decision. She knew I was driving over 2 hours away and made me feel at home with NO PRESSURE if purchasing. She understood this vehicle we were texting and emailing back and forth wasn’t my first choice. But she got me all answers I was looking for. In turn I decided to come and see the vehicle for myself . Glad I did. Thanks Melissa. Great job.!! More

Joseph is AMAZING Had just decided it was time to hand down a car and get a new one. Went into to look, ask questions, and maybe go for a test drive. Ended up buying a Had just decided it was time to hand down a car and get a new one. Went into to look, ask questions, and maybe go for a test drive. Ended up buying a new truck! Couldn't believe the salesman Joseph's knowledge, expertise, friendliness, competence and most importantly, attention to detail. Never had to re-ask a question and every question was explained fully. I don't think Joseph ever gave me a one word answer, which frankly I expected. Can't heap enough praise! More

Very helpful Sale service was very helpful. He take his time to make sure your purchase went well give you the right info and step to make sure your happy. Also he Sale service was very helpful. He take his time to make sure your purchase went well give you the right info and step to make sure your happy. Also he take the to check up on you after your purchase if everything was fine More

Ford to Kia Joe Di Riggi and Gregg in finance are the best. The guy who looks over trade in for value, ya not so much! He hit me up for a couple small paint b Joe Di Riggi and Gregg in finance are the best. The guy who looks over trade in for value, ya not so much! He hit me up for a couple small paint bubbles that were repainted by your shop from defective hood paint. Then said the rear struts were making noise. Wrong again ! I have purchased 9 cars from your dealership now. Mainly because of Joe De Riggi and Gregg. I think the guy who looks over the trade in, should consider that when looking over a car. More

Amazing customer service Joe was wonderful- he went above and beyond to help me and get exactly what I wanted. The whole experience was easy and quick. I will be sure to reco Joe was wonderful- he went above and beyond to help me and get exactly what I wanted. The whole experience was easy and quick. I will be sure to recommend this dealership to others. More

Great experience! Great experience. Joseph was wonderful to work with Finance was wonderful. Great friendly environment. Highly recommend this dealership. Service t Great experience. Joseph was wonderful to work with Finance was wonderful. Great friendly environment. Highly recommend this dealership. Service took great care to insure that that vehicle was in tip top shop for us to drive away in, as did Joseph. More

Outstanding! They were very professional, said things clearly and helped me a lot with all details from the first visit until close the process. Didn’t push things They were very professional, said things clearly and helped me a lot with all details from the first visit until close the process. Didn’t push things. More

Bernie, Doug and Mike at Kia. I just purchased another Kia from here. Bernie, Mike and Doug were very helpful helping me find what I was looking for in my price range. Their custo I just purchased another Kia from here. Bernie, Mike and Doug were very helpful helping me find what I was looking for in my price range. Their customer service is outstanding! If you are looking for a car, I would highly recommend these 3 gentleman, you will not be disappointed! More