Rock Honda

Gold Standard for Automotive Excellence It's very reassuring to have an advisor like Mariano with his knowledge and level of expertise service my Accord. Coupled with the prompt completion It's very reassuring to have an advisor like Mariano with his knowledge and level of expertise service my Accord. Coupled with the prompt completion time of the scheduled repair, Rock Honda has once again shown itself to be an industry leader in customer care. More

Great Customer Service My 2012 Honda Accord had a recall and the original estimated service time was 3 hours. I told my service representative Gary that I had a tight sched My 2012 Honda Accord had a recall and the original estimated service time was 3 hours. I told my service representative Gary that I had a tight schedule and he said he would do all he could to get it done faster. 70 minutes later I got the call and the car was done. Excellent customer service. More

Excellent service Did not have an app. came late on a Saturday and got what I needed! Intake staff explained and Kevin was very attentive, took time to review vehicle Did not have an app. came late on a Saturday and got what I needed! Intake staff explained and Kevin was very attentive, took time to review vehicle history Thanks More

I had a great experience at Rock Honda I bot a 2017 Honda Fit ex for my wife she loves it.thanks to Eddie De Guzman for the very fast service and experience and his helper Bryain very frien I bot a 2017 Honda Fit ex for my wife she loves it.thanks to Eddie De Guzman for the very fast service and experience and his helper Bryain very friendly and explaining what the car has. I will be going back to get another car with them in the future. More

Service Nice, clear, timely and friendly. Will recomend the SERVICE dept to any Honda owner I was told I could come esrlier and I did they were ready and fin Nice, clear, timely and friendly. Will recomend the SERVICE dept to any Honda owner I was told I could come esrlier and I did they were ready and finish right on time More

Great Overall great experience. Easy process. Friendly staff. Clean showroom. Knowledgeable salesman answered all our questions. Would definitely go again a Overall great experience. Easy process. Friendly staff. Clean showroom. Knowledgeable salesman answered all our questions. Would definitely go again and recommend this dealership to our friends and family. More

The fair deal Edgar Uy was honest and fair with me, that's the first finance manager who's ever done that and Sal Ibrahimi was patient with me he took me thru the d Edgar Uy was honest and fair with me, that's the first finance manager who's ever done that and Sal Ibrahimi was patient with me he took me thru the details of the car More

Horrbile experience including with the Service Manager John Rock Honda has the absolute worst service center I have ever experienced. They had made a couple of mistakes with two different cars we have had in th Rock Honda has the absolute worst service center I have ever experienced. They had made a couple of mistakes with two different cars we have had in the past but today's experience really showed how horrible they are from the techs to the manager. My husband dropped his car off today for the same problem that he had brought it in for in the past. He noticed that his transmission was slipping when he gets onto the freeway. It doesn't happen all of the time but it happens enough. Plus he was getting considerable less miles to the gallon than me and we drive the same car but his is a year newer. The first time he took it in they told him that they could not replicate the issue but that they had reset something in the programming. Not a month later we got a notice in the mail of the transmission issue that the newer Accords were having. The same issue that my husband had noticed but that they said didn't exist. According to the notice the fix was to bring in the car and they would reset something with the programming. What a coincidence! Cut to yesterday when my husband realized that the car was having the same problem. He also still wasn’t getting good gas mileage. He made an appointment for today and took in the car. They called him at 4pm to tell him to pick up the car. When he was putting our daughter’s car seat back in the car he noticed that all of the stuff that had been on the back seat of the driver’s side were not on the backseat on the passenger’s side. He thought they had moved the stuff to access something. He then proceeded about a mile to America’s Tires and he noticed that the stuff that had been on the front passenger’s seat was on the floor. Like someone had braked really hard and everything went flying onto the floor. When he was noting the gas mileage for America’s Tires he realized that the gas mileage was way higher than it should have been. He check the paperwork from Honda and the difference in mileage from when he dropped off the car to when he picked it up was 70 miles!! They had driven his car 70 miles! That’s 3 gallons of gas (with the gas mileage that his car is getting) that they used and did not replace! He called Rock Honda and asked to speak to a manager. When John, the Service Manager, came on the phone my husband explained the situation. John was defensive. My husband asked why the car had been driven so far. It’s a lease so even 70 miles makes a difference. John said that with this kind of issues the procedure is to drive the car far. Really? The trip computer notes the gas mileage. What exactly were they looking for that they couldn’t find in 10 miles? And why wouldn’t they fill the tank back up? My husband explained that 70 miles was like driving all the way to LA. John’s response was “LA is further than that.” Not exactly the best answer to give a customer. And to be exact, LA is 51.6 miles from Rock Honda so it’s more like driving to LA and almost half way back. When he asked why someone braked so hard that all of his stuff was on the floor John said “Haven’t you ever been in an emergency braking situation?” Uh, seriously?! What kind of manager responds that way to a customer? I mean if I was driving someone else’s car I would not be driving so recklessly that I would put myself in an “emergency braking situation” ESPECIALLY if I was driving a car for MY JOB. My advice is DO NOT take your car here. Management sets the tone and John’s HORRIBLE attitude is indicative of the customer service at this location. Who knows how they treat your car when it is under their care! My husband only noticed because everything was on the floor or moved to the opposite side of the car. He also got lucky that he noticed the mileage most people wouldn’t notice. Would you? The fact that the manager never offered an apology and only offered excuses is unacceptable. They didn’t fix the problem the first time which lead to my husband having to bring the car back a second time and this is the treatment he gets?? I’m just glad that the car is a lease and the abuse that it clearly received won’t be our problem when the lease is up. Thanks for nothing Rock Honda. I hope other customer’s heed my warning. By looking at your overall rating most people experience sub-par service at your location so hopefully a management (and attitude) change is in the near future for you guys. More

AWESOME!!! The interaction with everyone was very personal, the experience was great - from my awesome salesman Ricky who picked me up from the airport all the w The interaction with everyone was very personal, the experience was great - from my awesome salesman Ricky who picked me up from the airport all the way to the GSM and everyone in between. I Love my Accord!! More

Very satisfied. Very helpful. Friendly. Profession. Knowledgeable. I would recommend Rock Honda to a friend. I like the red 2016 Fit. Up to date with all the extras. Very helpful. Friendly. Profession. Knowledgeable. I would recommend Rock Honda to a friend. I like the red 2016 Fit. Up to date with all the extras. Good interest rate as well. More