Rock Honda

Routine Service, Brake Job & Parts Order Service experience was very good. Andy Flores is an experienced professional in the industry and worked with me to achieve exactly what I wanted and a Service experience was very good. Andy Flores is an experienced professional in the industry and worked with me to achieve exactly what I wanted and at a fair price. This was my third service experience at Rock Honda in Fontana with our 2009 Honda CR-V. Additionally, while waiting in their comfortable and spacious lounge, I worked with Ricardo in the Parts Dept. to learn about and purchase new door/window panel tape sets for this vehicle, which had deteriorated from heat and age. All employees with whom I had contact were customer oriented and pleasant. More

Outstanding service Arif is always friendly and gives exceptional service. Goes over what I need to be done. Explains what was done. The dealership is clean and welcoming Arif is always friendly and gives exceptional service. Goes over what I need to be done. Explains what was done. The dealership is clean and welcoming when you wait for your car. More

My service experience My first experience at service department was the service writer coming out to greet me at my car and took down all the concerns I had for my vehicle My first experience at service department was the service writer coming out to greet me at my car and took down all the concerns I had for my vehicle thank me offered me a cuppa coffee donut and a most lush waiting room I've ever had the pleasure to sit in considering this is a dealership . And then an unexpected surprise is when the service manager Ruben Serna came out and introduced himself to all of us in the waiting room assess how we were doing if there were any concerns or needs that we had that he would be glad to help out If you can. Never had a service manager even look in my direction then a long introduce himself to me and everyone else in the room and actually have a conversation good job rock Honda , Your customer for life Michael More

Mr. Alphonso Becerra was very professional. Everyone in the dealership treated both my wife and I with respect. We enjoyed our purchase experience, and we will recommend your dealership to all o Everyone in the dealership treated both my wife and I with respect. We enjoyed our purchase experience, and we will recommend your dealership to all our friends! More

Lease of 2017 Accord Excellent service, fast, and understanding of my specific situation. I will be doing business with Rock Honda in the future and definitely referring f Excellent service, fast, and understanding of my specific situation. I will be doing business with Rock Honda in the future and definitely referring friends and family. More

Service team and customer service rep was outstanding! 5/26/17 - the gentleman really LOOKED to find a way to help me and win me as a customer. It was one of those moments where I was already satisfied but 5/26/17 - the gentleman really LOOKED to find a way to help me and win me as a customer. It was one of those moments where I was already satisfied but dude pushed and found a way to raisey eyebrows. Good lookin out! More

my experience Excellent service, everyone was very nice and I will highly recommend your dealership! I had to have a low jack installed and the drivers were kind e Excellent service, everyone was very nice and I will highly recommend your dealership! I had to have a low jack installed and the drivers were kind enough to take me to a restaurant, pick me up and then off to an appointment. Very courteous and kind. My car was serviced in a timely manner and I was able to get back up the hill before rush hour traffic.. More

Long process but worth it Went in looking to trade in our cars & see about getting either used or new ones if we could. Right off the bat our sales guy Brian was super helpful. Went in looking to trade in our cars & see about getting either used or new ones if we could. Right off the bat our sales guy Brian was super helpful. Josh the sales manager went in & got the numbers where wanted them to be & Jimmy closed it out in finance. All in all it was a super long process but we walked out with 2 new cars so very much worth it! More

ROCK HONDA IS THE BEST IN THE WEST!!! ON 5/15/17 EMPLOYEE RUFINO SALINAS, CHECKED MY CAR IN AND PROVIDED EXCELLENT, WELL INFORMED SERVICES TO ME. HE WENT OVER THINGS THAT NEEDED TO BE DON ON 5/15/17 EMPLOYEE RUFINO SALINAS, CHECKED MY CAR IN AND PROVIDED EXCELLENT, WELL INFORMED SERVICES TO ME. HE WENT OVER THINGS THAT NEEDED TO BE DONE TO MY CAR AND INFORMED ME THAT THERE WAS A RECALL THE PASSANGER SIDE AIRBAG. I TOLD HIM THAT I HAD BEEN INFORMED OF THAT AND HAD TAKEN MY CAR IN SOME MONTHS AGO TO DIAMOND BAR, HONDA DEALERSHIP HAD TAKEN CARE OF THAT PROBLEM. WHEN I RETURNED HOME I INFORMED MY HUSBAND ABOUT THE SYSTEM SHOWING THAT THE AIR BAG WAS STILL ON RECALL. S0, I TOOK THE CAR BACK TO ROCK HONDA ON YESTERDAY, 5/17/20, EMPLOYEE ARIF KHAN ASSISTED ME AND WHO ALSO PROVIDED SERVICES. HE ALSO SAID THAT THE PASSANGER SIDE AIRBAG WAS SHOWING A RECALL IN THE SYSTEM. HE AND THE TECH'S TOOK CARE OF THAT PROBLEM WHILE BEING HELPFUL, VERY PROFESSIONAL, COURTEOUS, AND PROVIDING EXCELLENT SERVICE. VERY NICE PEOPLE AT ROCK HONDA, AND I CAN TELL THAT THEY ALL HAVE MADE," PROVIDING EXCELLENT SERVICE A HABIT." I LIVE IN DIAMOND BAR, BUT DON'T MIND DRIVING TO FONTANA, BECAUSE YOU GUYS DELIVER. More

Amazing Customer Service! This visit was going to be my second time coming to Rock for a solution to reliable transportation. I am a difficult person to qualify because of som This visit was going to be my second time coming to Rock for a solution to reliable transportation. I am a difficult person to qualify because of some past credit history. Rock Honda sold me a car a few years back and I still owed. I called my finance guy Edgar Uy who took very good care of me 4 years ago, told him my situations and he said come on in. I had went to a few local dealers and they would always try to put me in something that did not fit my budget or that just did not fit my needs. Edgar took his time and treated me and my daughter so kind. I felt so confident he would be able to put me in one of there very reliable just like new used cars. So you can imagine how my heart felt when Edgar came out and said I think I figured it out for you come on in my office. And I felt so proud in front of my daughter to show her that hard work and keeping your credit in tack and having great relationships that last years Like the one I have with Edgar of Rock Honda. He was able to get me money on my trade in and he sent us home in a BRAND NEW 2017 Honda Civic. I never in my wildest dreams thought this would be possible for me being a single mom with one income. He really took great care of me. and Edgar had a right hand floor sales man by our side the whole time making sure we were comfortable if we needed anything and we talk like we had know each other for ever Mr. Javad beautiful person. Thank you all at Rock Honda Fontana You Are The Best! More