Rock Honda

Worst Service Ever Rock Honda wanted my feedback so here goes. Worst service I have ever had in my entire life (includes any and all) heres what happened. I took my Rock Honda wanted my feedback so here goes. Worst service I have ever had in my entire life (includes any and all) heres what happened. I took my car into get serviced for an odometer/speedo that wasn't operating, now being a bit more car knowledgeable than the average man but lacking in mechanic tools i took it in to get a few wires tested, hey $135 for them to check a few wires, just because i didnt have the time or tools to do it myself win for them. *** Not only did they take an extra 2 days but had the nerve to charge me and not even diagnose the problem! After 2 months of buying more and more parts i had faith that they at least diagnosed that problem. NOPE! guess what it was, after buying multiple gauge cluster checking wiring from front to back and what was the last thing i had to do? Check the part i specifically asked for in the very 1st place, not only did i lose money but i lost time with my wife and kids, and the only time i spent with them was arguing why i couldn't take them out or this or that. So to any and all don't waste your time with them buying or servicing your vehicle. Oh and btw i have a xxxx near immaculate 93 honda civic hatchback, completely stock (restoration project NOT street racer and 500,000 miles strong and trying to join the 1 million mile club) when i got it back they had taken out my ECU and "swapped it to test" supposedly who know maybe they jacked my other good ECU and replaced it and on top of that they left it a mess left the ECU cover and bolts all over the floorboard, no kind of organizational skills by the supposed team of specialist" worst ordeal that ever affected my life. More

Not that Great I think all of these other reviews are bull and written by sales people. They give no details at all. If you are a true consumer you will give detaile I think all of these other reviews are bull and written by sales people. They give no details at all. If you are a true consumer you will give detailed info - wouldn't you?! Bought a 2015 Honda Pilot SE 4WD on Oct 13th. Jerry, Internet Sales, was nice but would not budge on the Internet price of $31370. It was a fair deal being that this was the ONLY Honda dealership in So Cal that had this model in stock (ggrrr). I bought my previous 2006 Honda Accord from Rock and swore I would not buy there again due to the Service Dept was awful the 5 times I went. Found Spreen Honda and their Service Dept was and still is OUTSTANDING! (Wish Spreen had this dang Pilot in stock). Long story short, I was handed off to Tony which I was prepared and qualified with Capital One - check in hand to pay for the SUV. Of course her goes the haggling which I wanted to skip - I was getting upset and said "Just sell me the dang car". Finally get to the financing and Cedric handled this - he was nice but a good sales man and ended up buying extended warranty, clear coat protection, and of course GAP. All said and done I wait for the delivery, and while waiting Cedric walks me over to the Service Dept to schedule the clear coat protection with Andy - he takes the paperwork and says he will schedule on Friday 16th in the AM as I requested - PERFECT! Than I think, maybe Rock Honda has changed. I ask if I can come back since I need to get someone to drive the SUV home since I have my Accord still. After everyone told me 'No', Cedric got the approval. Said the SUV will be ready when I get back. Come back 1.5 hours later and no its still not ready. I ask Tony and he keeps saying a few more minutes. After waiting another hour I finally get the dang SUV. So has Rock Honda changed - NOPE!! OVER 2.5 hours for the delivery!! Really?! Ok, so now for the Service Dept. ANDY never scheduled me. I called to confirm the day before and Richelle tells me there is no appointment! EXPECTED IT and that's why I called. Being upset and frustrated Richelle gets the appointment set up. She says to bring in the paperwork for the job, and I explained this was given to Andy by Cedric. She says 'No problem, should be in your file'. Drop off SUV on Thursday night and confirm again with Richelle and give her heads up husband is dropping off as he has a temper if everything is not ready. She states no problem. And she was right! She was great and always on top every time I called her. She lets me know everything I would run into with the clear coat. I get there to pick up the SUV and Richelle is not at her desk, so a gentleman asked if assisted. I stated no as waiting for Richelle. He stated to the girl next to Richelle's desk to assist. She says OK and never ever assistance while I stood there for over 15 minutes. Richelle gets back to her desk and apologizes for the rudeness. I told her this is the reason why I no longer come to Rock - WISH I bought from Spreen but they didn't have the model I wanted :( Don't go to Rock unless you get a steal of a deal but do not use the Service Dept unless you deal with Richelle only! Back to Spreen Honda More

I think Rock Honda is the best in souther california I have been a customer of Rock Honda for quit a while since the first time they exceeded my exception !!!!! Great job I'm very happy with everyone's I have been a customer of Rock Honda for quit a while since the first time they exceeded my exception !!!!! Great job I'm very happy with everyone's help and with my new SUV!!!!!! Thank You. More

My 6th car in past 7 yrs Rock Honda is the best place to buy your whole family's cars. I will never buy anywhere else. What you want they will get it, Omar has sold me my last Rock Honda is the best place to buy your whole family's cars. I will never buy anywhere else. What you want they will get it, Omar has sold me my last 4 cars. Awesome cool knowledgeable and Hard working guy. The service department is very accommodating for your maintenance. Thank you to finance manager and his team to make it all happen. And most of all thank you and bravo to the general manager to run and lead such a pleasant and professional dealership. Truly makes you feel at ease shopping for car, which at most places are very stressful. More

Rock Honda Rocks!!! Rock Honda Rocks!! I just purchased my 4th and 5th consecutive Hondas from Rock Honda, in Fontana. I have to say they have consistently been exceptio Rock Honda Rocks!! I just purchased my 4th and 5th consecutive Hondas from Rock Honda, in Fontana. I have to say they have consistently been exceptional with regard to both the purchase and service of my cars for sixteen years now. I did my homework on the cars I wanted (the Crosstour EX-L 4WD and a used 2012 Civic coupe). Al Rizal was just a stand up guy when I contacted him via the dealership website. When I got there I drove the cars and made the deal on both cars-it took under an hour (no joke I am still smiling). The DMV paperwork took longer to complete!!! Listen I always recommend doing your own homework. I shopped the Crosstour at three other local dealers and Rock got me a fair deal. I paid less that the Kelly Blue Book "fair purchase price". Rock Honda was a no nonsense car buying experience again for me and I will always try to give them my business. Their serve department also is awesome and has always done right by me. #rockhonda #excellent #hondalover More

BOUGHT NEW CAR - EXCELLENT!!!! I live in Oregon and I drove from Oregon to California to get my car. I have always gotten my car from Rock Honda dealership. This is my fourth Honda I live in Oregon and I drove from Oregon to California to get my car. I have always gotten my car from Rock Honda dealership. This is my fourth Honda car that I have purchased and I am very satisfied with my car and the service that I always have received. Thanks to the general manager, David Latif for giving me the best price and helping me throughout my purchase. Thanks to Jimmy Chir for showing us and walking us through the process, thanks to Vincent for assisting us with our financing, and last but not the least, thanks to Melissa who have helped me getting our title of the car quicker for registrations. You guys rock!!!!!! Thank you Rock Honda!! W & T Shams More

I got my Honda at Rock Honda! I hate buying cars past experience always traumatic pushy salesmen and bad deals but Rock Honda changed all that! Deal was closed in half hour! I hate buying cars past experience always traumatic pushy salesmen and bad deals but Rock Honda changed all that! Deal was closed in half hour! More

MGodfrey I had a wonderful experience at Rock Honda, they found me just what I was looking for - gave me a great price and a very low down payment & got me fin I had a wonderful experience at Rock Honda, they found me just what I was looking for - gave me a great price and a very low down payment & got me financed ! Thanks Skip and RZ More

Rock Honda Rocks Service was professional and prompt.I explain what my preference were and what I am working with .The sale person delivered just that. I was very imp Service was professional and prompt.I explain what my preference were and what I am working with .The sale person delivered just that. I was very impress how fast the deal was completed.Rock Honda really rocks with prestige service More

Overall customer service friendly, timely and professional from exceptional Sales with Ed Hashemi to the top notch communication with the Special Finance Director Skip Cowan who gave us a c professional from exceptional Sales with Ed Hashemi to the top notch communication with the Special Finance Director Skip Cowan who gave us a comfortable and stress free car buying experience. Will recommend friends and family to the number one Car Dealership in the inland empire. Thanks Rock Honda !!! More