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Rock Honda

Fontana, CA

4.7
801 Reviews

16570 Highland Avenue

Fontana, CA

92336

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Showing 801 reviews

February 24, 2020

good service like this dealer ship for all the professional service drive manager and the service department very fast service and I like the way we were treated More

by Jesus F Torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
L.J. Aljuboori, Kevin Colon
February 22, 2020

Great dealer always helpful inside and in the service department, Cedric and Amanda are wonderful . This Is on top of it, they know what they are doing. More

by sammsaucee
Recommend Dealer
Yes
Employees Worked With
Cedric, Amanda
February 22, 2020

Rock Honda worked with Jeff Grosz of Auto Expert in the Rock Honda worked with Jeff Grosz of Auto Expert in the purchase of my new Honda Accord. Jeff works with my credit union. The experience was smoot More

by fgonzaleig
Recommend Dealer
Yes
Employees Worked With
Mary Lopez
February 21, 2020

Thank you Rock Honda.They are very friendly and very Thank you Rock Honda.They are very friendly and very helpful. They really explain everything i need to know about the car i’m buying. More

by ricky.alberto
Recommend Dealer
Yes
Employees Worked With
Eddie DeGuzman and Jamine, Mary Lopez
February 19, 2020

While being at rock I had a great experience. They made sure all my questions were answered they helped me make a decision that would fit my lifestyle best and were always very kind and patient throughout More

by a.daisy4.da
Recommend Dealer
Yes
Employees Worked With
José Gracias , Mary Lopez
Feb 19, 2020 -

Rock Honda responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing friendly and knowledgeable service. Please feel free to call or stop by if there is anything else, we can do to help you. Regards, David Latif, General Manager

February 19, 2020

Waited in the car line to check in about 30 minutes with only 3 cars ahead of me. Then waited for service advisors to finally come out. More

by ahjacobs1
Recommend Dealer
No
Employees Worked With
unknown
Feb 19, 2020 -

Rock Honda responded

We are sorry to hear that our service line was running behind when you visited our service department. We can assure you that is not a typical experience, or our typical business practice nor does it live up to our professional standards. Again, we apologize and we hope to get the opportunity to make it up to you in the future. Sincerely, David Latif, General Manager

February 18, 2020

Just Service Just service was all we needed, at this time. The Customer Service is effecient and well put together. Seems everyone of the staff knows what to do. More

by bshehee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Garcia
Feb 19, 2020 -

Rock Honda responded

We appreciate your kind words about the entire service team. It's always great to hear from our customers and we're glad you were pleased with your visit. Thank you for choosing Rock Honda for your vehicle needs. Regards, David Latif, General Manager

February 18, 2020

ALL my concerns were addressed! The service team listened to all my issues and resolved them efficiently and correctly! From the oil change to the tire rotation nothing was too minor More

by Mkcoppe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Lopez
Feb 19, 2020 -

Rock Honda responded

All of us at Rock Honda thank you for taking the time to submit this amazing feedback! Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. Please stop by if there is anything else we can assist you with. Sincerely, David Latif, General Manager

February 18, 2020

I am very pleased with my service advisor Gary Hilagdo. He tells me exactly what my car needs and doesn’t try to push extras. His customer service is great. Most important to me he’s not just trying to get More

by aziggy64
Recommend Dealer
Yes
Employees Worked With
Gary Hilgado
Feb 19, 2020 -

Rock Honda responded

On behalf of our dealership, I sincerely thank you for taking the time to write about your experience with us. Gary is great with people and he strives to create a positive experience for every customer. Please feel free to reach out to us again if we can give you any further assistance to you and your vehicle. Sincerely, David Latif, General Manager

February 18, 2020

Helped me out before my appointment Which was a plus!!! They were super Fast doing the oil change was in and out in about 45 minutes More

by rbonilla223
Recommend Dealer
Yes
Employees Worked With
Mary Lopez
Feb 19, 2020 -

Rock Honda responded

On behalf of our dealership, I sincerely thank you for taking the time to write about your experience with us. We appreciate your 5-Star rating. Please feel free to reach out to us again if we can give you any further assistance to you and your vehicle. Kind regards, David Latif, General Manager

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