Rock Hill Buick GMC

After spending close to $9ok for a new GMC Sierra 2500HD Denali, I later scheduled my first maintenance appointment as it was included with the purchase. Not knowing that topping off the DEF was included, Denali, I later scheduled my first maintenance appointment as it was included with the purchase. Not knowing that topping off the DEF was included, I topped it off myself before taking it in. I was told they would top it off on the next visit. Upon returning for my next maintenance service, the Service manager, Shawn Branham, chose NOT to top it off unless I paid for it. This was in addition to denying my use of a service coupon online. In fairness the fine print did exclude diesels. I did leave the truck for them to take care of the GM recall items and it was almost 6 hours of waiting. Completely unacceptable. I planned to use them for the life of the truuck but will not return and will not recommend to anyone. A big price to pay for $20 worth of DEF that was owed to me. I only gave two stars because the Customer interface Rep (Rashid) ensured I had everything I needed during the long wait. He even got me a ride to another appointment and back. More

This dealer is scammer. We were told the car was given a FULL inspection and maintenance completely prior to sale to anyone, even if we weren't buying. The day we take it ho We were told the car was given a FULL inspection and maintenance completely prior to sale to anyone, even if we weren't buying. The day we take it home they inform us the turbo had needed to be replaced. 4-5 weeks down the line on a car that's only been driven around town we get a failed catalytic converter. Maintenance department never reaches out to me despite the manager SWEARING that those things just randomly go bad (yeah right). I take it for inspection elsewhere, turn out it it highly unlikely you could go in and miss a failing catalytic converter when replacing the turbo or that the turbo itself malfunctioning could have caused the fail. I have no idea why you would broadcast all the assurances upon sale, just to pull a scam because it's clear now what they tried to pull. DO NOT GO HERE. You should not have a $3k estimate on a car fresh out of a "full" inspection. More

Great customer service and friendly team. William is professional, patient, and knowledgeable about the vehicle. I am satisfied with my purchase! William is professional, patient, and knowledgeable about the vehicle. I am satisfied with my purchase! More

If you have a GMC truck like me and are having tons of issues like I am, consider geting it serviced somewhere else. There are plenty of GM dealers within 20-30 minutes drive of Rock Hill. I have had my issues like I am, consider geting it serviced somewhere else. There are plenty of GM dealers within 20-30 minutes drive of Rock Hill. I have had my truck at this dealership 4 times now for 4 seperate issues. Each time to be told the vehicle is "operating as designed"...... Clearly GM is pushing off the issues they "designed into" their vehicles hoping to pacify you until the warranty runs out. I had a RAM with some similar issues in the past that were all resolved under warranty each time I took it to the dealership. I bought this truck because I liked the way it looked and the color, I regret my 80K mistake! GM clearly does not stand behind their products and this dealership buys into it 100%. More

Larry Smith was great. He is very professional and easy to work with. He kept me informed throughout the entire process. He is very professional and easy to work with. He kept me informed throughout the entire process. More

Syed was great. He worked with my busy work schedule. I was seven hours away with a trade-in and he made delivery as seamless as possible. If you’re looking to buy y He worked with my busy work schedule. I was seven hours away with a trade-in and he made delivery as seamless as possible. If you’re looking to buy your next car I would definitely recommend working with him. Thanks again Syed! More

Mary at Rock Hill Buick GMC did a great job helping me. She listened carefully as I explained what I wanted and immediately took me to see what was available at their location. No high pressure - just hel She listened carefully as I explained what I wanted and immediately took me to see what was available at their location. No high pressure - just helpful advice, and she answered every question. I would definitely recommend Mary and the other members of her team to everyone I know. I had planned to "just look" and didn't expect to find anything that day. I went home two hours later with the job done. I felt good about the process and comfortable with my decision. More

Excelente atención que nos brindó Marisol robles estamos contentos x ella hizo todo para aprobarnos contentos x ella hizo todo para aprobarnos More