Rochester Toyota

Exceptional Service at Rochester Toyota In my opinion, the heart of the dealership resides in the service area. I can honestly state that I have never received the outstanding level of service provided by the heart of the dealership resides in the service area. I can honestly state that I have never received the outstanding level of service provided by Rochester Toyota. Consistent follow-up and timely response with the service department were above and beyond expectations. I would like to sincerely thank Jeff Stevens and Tyler Lessard for their team effort and conscientious handling of my service needs. Their dedication and attention to detail have made every visit a pleasant experience. I highly recommend Rochester Toyota if you are in the market for a new or used vehicle. Their exceptional service and commitment to customer satisfaction make them a top choice in the automotive industry. Check them out, you won't be disappointed. More

BEWARE! ! You may have a good experience when buying the vehicle but service and their willingness to accept responsibility for work done is laughable. Just ! You may have a good experience when buying the vehicle but service and their willingness to accept responsibility for work done is laughable. Just because the dealership changed hands means warrenties on work they contracted out means nothing. me and my husband will never be going back again More

Called multiple times to make sure they had a free loaner car so I could get to work I asked multiple times and made multiple calls to make sure this was so. They assured me it would be and then they tried t car so I could get to work I asked multiple times and made multiple calls to make sure this was so. They assured me it would be and then they tried to charge me for the loaner when I came in for the service. More

I was in the market to buy a new car and knew what I wanted, color, trim, options etc. I went to Rochester Toyota and worked with Peter who showed me incoming inventory. they had a car I wanted in trans wanted, color, trim, options etc. I went to Rochester Toyota and worked with Peter who showed me incoming inventory. they had a car I wanted in transit. I put my $500 deposit on the car and went about my days until the car would be ready for pickup. On 1/19 my car was totaled by another drivers negligence on the road and that car I was going to use as a trade in (had a loan on it) the following Monday I was notified I could come by and pick my new car up. I informed them of what happened so I couldn’t buy my new car as of the moment. I asked if they would hold the car for me until I was ready to buy. almost a full month I believe. They said they couldn’t hold it for me but promised they’d get me the same exact car for the same exact price. Everything was fine until I was ready to buy a car and they couldn’t find one local to get me . Peter kept showing me cars that weren’t exactly what I wanted and “cheaper compared to what I was looking at to begin with.” I started to get annoyed as I was being shown lower trim cars, and or having to sacrifice the color of the car I wanted because they couldn’t keep word. They found the car I wanted in Boston and I’d been in touch with my sales advisor and he kept telling me to call Rochester Toyota to ask if there was any updates on acquiring the car. (Not sure why that’s not my job) I eventually gave up with Rochester Toyota and went elsewhere and they secured the car for me within an hour. Avoid the headache and don’t come here. UPDATE: they had my review taken down because I mentioned another dealer. Here it is to stay. DONT GO HERE!!! More

I have bought two cars from this dealership. I recently sent my daughter in for her first financed vehicle. She trusted my judgement and bought a used RAV4 the end February. She was due for Insp I recently sent my daughter in for her first financed vehicle. She trusted my judgement and bought a used RAV4 the end February. She was due for Inspection in June. Much to our surprise, her car was failed for brakes and rotors. These issues were mentioned during the purchase and we were assured they would be addressed. At first we thought the worse and were very angry but in the end Rochester Toyota did cover the work free of charge. Thank you for your integrity, at the end of the day...it speaks volumes. More

Excellent customer service in the sales department. I also service here and would recommend to anyone! I also service here and would recommend to anyone! More

Good dealership overall. Fair pricing and decent to work with. We ended up not buying from here but it had to do with our product selection, it the dealership. Fair pricing and decent to work with. We ended up not buying from here but it had to do with our product selection, it the dealership. More

Well, I should have listened when told car dealerships are thefts. I was overcharged over 6,000 over the agreed on price. On top of that, they pocketed my down-payment. are thefts. I was overcharged over 6,000 over the agreed on price. On top of that, they pocketed my down-payment. More

I went to this dealership as it was highly recommended by a neighbor. They offered me 50% of an $80,000 truck knowing full well they could flip it quickly and make double. The offer was insulting as was t a neighbor. They offered me 50% of an $80,000 truck knowing full well they could flip it quickly and make double. The offer was insulting as was their suggestion that I remove aftermarket modifications at my own cost/time thus devaluing the vehicle. I would suggest that if you want to trade in a car, do not do it here. I've had great experiences on trade's (with many mods) at many other dealers in this area. More

Horrible service department. Brand new tundra, refused to fix flat tire under tire warranty, also damaged rim in process (they did own up to that and ordered a new one) and tried Brand new tundra, refused to fix flat tire under tire warranty, also damaged rim in process (they did own up to that and ordered a new one) and tried to swap the bad tire to my spare without any authorization (even though there was “no issue” with the current tire according to them. along with that, after 20,000 mile service, oil gauge was all over the place, so now we have to go back down to drop it off to service again. Get ahead while you can and go to dover or any other dealer to service your Toyota, as I’m not nearly the only person that has had repetitive issues with Toyota rochester. UPDATE: after working with pat the service manager again, I was informed that they “lost” my multi point inspection / service slips and there is no proof that the work was even performed. When I asked if there is cameras out back, he said they are broken. I have to now reschedule at dover toyota so I can actually trust that everything is done properly. Stay far away from this shady place. More