Rochester Hills Chrysler Jeep Dodge

Great experience, extremely satisfied! Ricky, in new car sales, was a pleasure to work with. He delivered on everything he said he would. One of the best salesman I have come across in 20 Ricky, in new car sales, was a pleasure to work with. He delivered on everything he said he would. One of the best salesman I have come across in 20years. All paperwork was ready and waiting upon delivery. I will definitely do business in the future with this Dealer. Ricky was excellent to work with! More

Dealer ship place is very nice. The people were very kind .Avery clean deal ership place to look for a car. THE SALESMAN WAS VERY FRIENDLY AND HELPFUL..THE JEEP CHEROKEE IS A VERY The people were very kind .Avery clean deal ership place to look for a car. THE SALESMAN WAS VERY FRIENDLY AND HELPFUL..THE JEEP CHEROKEE IS A VERY NICE TRUCK.I LIKE THE COLOR . More

Mis-Diagnosed It's a shame that 0 stars isn't an option. I brought my 2014 Town & Country in on 4/30 because the battery light and other warning lights had come It's a shame that 0 stars isn't an option. I brought my 2014 Town & Country in on 4/30 because the battery light and other warning lights had come on and the car had died and had to be jumped. When my wife and I brought it in I told the service advisor that I thought it could be an alternator problem and he told me that everything would be tested and checked out. When we picked it up later that day we were told that we just needed a new battery and we were charged $190. Three days later on the evening of 5/3/19 when driving the vehicle out to Kalamazoo, Michigan, we start having the exact same problems. Battery and warning lights start coming on and then the car dies and this time jumping it won't get it started back up. I had to have the car towed to a local dealership, rent a car while my vehicle was being repaired, and take a day off of work to make an additional trip back to Kalamazoo to pick up my vehicle when it was finally repaired. The dealership in Kalamazoo said the problem was the alternator ( what I suggested it may have been when I brought it in to Rochester Hills) and that when they tested it, it was outputting 0 amps. $903 dollars later the alternator was replaced and we haven't had a problem since. I think it's obvious that Rochester Hills Chrysler Jeep misdiagnosed the problem originally and because of it, I feel it cost me quite a bit: $190 for a battery that they replaced and wasn't the problem $75 to tow the car to dealership in Kalamazoo $170 for a rental car $350 a lost day of work to take an additional trip to Kalamazoo $40 gas for an additional trip to Kalamazoo to pick up car I called my Rochester Hill Service Advisor to discuss what happened however, he was on vacation - so I spoke to his back up. Had a nice conversation and he said he would have the service manager call me. After a couple days I call back and still told that he would have the Service Manager Mary call me. Since I got a name this time, I also put a few calls in and left some messages for Mary.....Still have never heard from Mary. I did get a call from Marc though, who said he was the assistant service manager. Again explained what happened and he said he would look into it. I was hoping that they could take some responsibility for their misdiagnosis and maybe help at least cover the cost of the rental car. I also emailed him copies of the rental car receipt and the receipt from the Kalamazoo dealership so he could see their diagnosis. After a week, I didn't hear back so I shot Marc another email to see if he was able to look into my issue. He replied to my email saying "Unfortunately I’m unable to assist with any expense. I do apologize for your inconvenience" Way to take responsibility ....that apology makes me feel so much better. I realize mistakes happen, but I think you should own up to your mistakes. An "I apologize for your inconvenience" would have felt better if they seemed sincere and offered to cover the rental car which I wouldn't have needed if they fixed the problem correctly to begin with. If they would have done that, I'd probably be giving them a few more stars and writing a better review. Instead, I'm wishing I could give them zero stars and will never step foot in their dealership again. More

Perfect Wonderful experience. I was greeted warmly. My vehicle was serviced in the time stated. No problems accured after visit. I will return and tell people Wonderful experience. I was greeted warmly. My vehicle was serviced in the time stated. No problems accured after visit. I will return and tell people about my experience. More

Nice, clean and friendly My sales rep DonHintz was very informative and knowledgeable on the products he sells. I would highly recommend taking the ride there to get a great d My sales rep DonHintz was very informative and knowledgeable on the products he sells. I would highly recommend taking the ride there to get a great deal More

Darren and Jerry are the best! Have had issues with this dealership in the past and was hesitant to go back after my current salesman at another dealership retired but gave it anoth Have had issues with this dealership in the past and was hesitant to go back after my current salesman at another dealership retired but gave it another try on a recommendation and have to say the experience was very good. I think the salesmen, Jerry and Darrren made it a great experience. More

Awesome The overall experience was incredible, the salesman Mike, was spot on with his knowledge and expertise. Could not have been better or easier. The deal The overall experience was incredible, the salesman Mike, was spot on with his knowledge and expertise. Could not have been better or easier. The dealership was excellent to work with. More

Good service department Had the five year maintenance done on my Town and Country mini van and am very pleased as always with my experience at this dealer. The write up perso Had the five year maintenance done on my Town and Country mini van and am very pleased as always with my experience at this dealer. The write up person was prompt and helpful. I would use this location for all my Chrysler repair needs. More

the best This dealer ship has been spot on in my 3 visits there !!! From start to finish !! #1 in my book .. ..everyone has been kind and prompt !! This dealer ship has been spot on in my 3 visits there !!! From start to finish !! #1 in my book .. ..everyone has been kind and prompt !! More

Excellent experience I was in a car accident that totaled out my vehicle. I was not anticipating having to lease a new car for another 2 years. I Visited Rochester Chrysl I was in a car accident that totaled out my vehicle. I was not anticipating having to lease a new car for another 2 years. I Visited Rochester Chrysler and had a new lease in less than an hour! More