Rochester Hills Chrysler Jeep Dodge

This rating is strictly for the body shop. Having had previous experience with the body shop, they seemed to be the best place for a problem with paint blistering on the hood of my Pacifica. They came th previous experience with the body shop, they seemed to be the best place for a problem with paint blistering on the hood of my Pacifica. They came through beautifully, getting a new hood, rather than refinishing the problem hood. All under warranty......................For other service I will not go back. They get ZERO stars. Don't ask them to repair a tire. They won't follow industry and supplier standards. AFTER THEY SOLD ME INSURANCE FOR TIRE REPAIRS! It's dangerous! And then they ignore you. More

Dropped off car after hours and they called first thing next morning with an estimate and timeline to repair... they were very friendly and helpful. next morning with an estimate and timeline to repair... they were very friendly and helpful. More

I bought a 2018 Jeep Compass which was pre-certified and had undergone a 125 point inspection check. As soon as I bought it - I realized the navigation was not working. The service department mentioned it had undergone a 125 point inspection check. As soon as I bought it - I realized the navigation was not working. The service department mentioned it was fairly a big issue and needed 2-3 days atleast to get to the vehicle. Even if the radio is a faulty part and under warranty - I was told that I may have to end up paying hundreds of dollars for technician check up and manual fees. 48 hours after I bought the vehicle - I was stuck at a parking lot ....the engine wouldn’t turn on. The batteries in key fob had drained out. As soon as I left the dealership after buying the vehicle - I noticed the gas levels were low. Providing a fair amount of gas to the customer on the day of sale should be part of their policy More

Body shop did an excellent job and the customer service was fantastic! I was kept up to date on the progress and my vehicle was completed on time! was fantastic! I was kept up to date on the progress and my vehicle was completed on time! More

We were well received and well taken care of at this dealership! Our salesman, Chris was very personable, patient and friendly. I would definitely return! dealership! Our salesman, Chris was very personable, patient and friendly. I would definitely return! More

Kyle was amazing and super friendly! I really like working with him. Always upfront and honest. Work was done quick. And I had my car back like promised. Highly recommend those guys. working with him. Always upfront and honest. Work was done quick. And I had my car back like promised. Highly recommend those guys. More

Vince answered all questions and made good suggestions for as good or better price. We found a small dent in the hood and had taken care quickly. He also came out to help me and explain a few questions on for as good or better price. We found a small dent in the hood and had taken care quickly. He also came out to help me and explain a few questions on my new operating system. Thanks for everything Pat More

Staff was great took care of us and made sure we were satisfied with our new vehicle everything went as expected and thanks to Ms Dooly for the help satisfied with our new vehicle everything went as expected and thanks to Ms Dooly for the help More

I have been buying Jeeps and having them serviced at this dealership for 25 years . On Sep. 20, 1920 I had the rack and pinion replaced at the suggestion of the service dept. although I had experienced no p dealership for 25 years . On Sep. 20, 1920 I had the rack and pinion replaced at the suggestion of the service dept. although I had experienced no problems with the steering. Since then I have been back four times and have had the rack and pinion replaced a second time because of steering problems. Specifically the steering pulls left and has play in the wheel that causes over steering right and then drifts back left. Again, I had never experienced any such problem before the work was done and the service dept. now seems unable to correct it. More

I was very pleased with the whole transaction. The sales manager and salesman both worked together to get me a great trade-in amount, and a purchase price I’m happy with. manager and salesman both worked together to get me a great trade-in amount, and a purchase price I’m happy with. More