McFarland Ford of Rochester

The service was great. Frank was the p.o.c. I even had a courtesy vehicle to use. Frank was the p.o.c. I even had a courtesy vehicle to use. More

Service is always great. They always do what they say they will. This survey is a pain in the xxx. They always do what they say they will. This survey is a pain in the xxx. More

Jonathan was very helpful and was very responsive. Would shop at McFarland again. Did a good job of helping me locate a truck.. Would shop at McFarland again. Did a good job of helping me locate a truck.. More

My service experience was great. The service advisor, Art Bedard, was friendly and knowledgeable, and the service charge was very reasonable. I was also there with a friend and we w The service advisor, Art Bedard, was friendly and knowledgeable, and the service charge was very reasonable. I was also there with a friend and we went into the showroom and my salesman, Chase, was awesome as usual. Chase helped him test drive a few pickup trucks. Thank you McFarland Ford. More

The Dealer during the buying process was good. I wish they would have spelled out the extended warranty better with prices I wish they would have spelled out the extended warranty better with prices More

Brooke was very knowledgeable and made the car purchasing experience very easy. I highly recommend her! experience very easy. I highly recommend her! More

THE SERVICE ADVISOR SAID EVERYTHING WAS OK. PAID BILL WENT TO MY TRUCK AND READ THE REPORT THE SERVICE TECH HAD PUT A NOTE ON BOTTOM OF REPORT STATING THAT THERE WERE ONLY 4QTS OF OIL IN ENGINE. PAID BILL WENT TO MY TRUCK AND READ THE REPORT THE SERVICE TECH HAD PUT A NOTE ON BOTTOM OF REPORT STATING THAT THERE WERE ONLY 4QTS OF OIL IN ENGINE.WENT BACK IN TO ASK SERVICE ADVISOR ABOUT COMMENT AND HE HAD NO CLUE.DO THE SERVICE TECHS TALK TO THE ADVISORS DIRECTLY?THE ADVISORS TOLD ME TO KEEP AN EYE ON IT.THE COMPUTER NEEDS TO BE REPROGRAMMED IT COULD NOT BE DONE AT LAST APPOINTMENT BECAUSE OF A COMPUTER GLITCH.WAS NOT VERY IMPRESSED AT ALL WITH THAT SERVICE ADVISOR.DID NOT CATCH HIS NAME HE HAD GLASSES OLDER MAN.I WILL MAKE ANOTHER APPOINTMENT TO GET THIS CORRECTED. . More

Curtious,respectful,professional and knowledgeable. Would highly recommend this dealership to anyone looking for a new or used vehicle! Would highly recommend this dealership to anyone looking for a new or used vehicle! More

I have been happy with the services performed on my pickup by McFarland Ford over the past few months. My truck is getting up there in age and mileage so repairs have to be expected and the service de pickup by McFarland Ford over the past few months. My truck is getting up there in age and mileage so repairs have to be expected and the service department at McFarland has been a pleasure to deal with as opposed to another regional ford dealer where I had been having work done before because they were close to my place of employment. I will continue to use McFarland now. More

Got me scheduled quickly. Difficult to book warranty or non routine maintenance items online. You have to call. Sadly when I noticed a torn driver's side front axle shaft Difficult to book warranty or non routine maintenance items online. You have to call. Sadly when I noticed a torn driver's side front axle shaft boot, it was 300 miles over my 60K full powertrain coverage warranty, and I had to pay a deductible. It was pretty obvious that it had been leaking for some time... The passenger side front boot had let go around 47K miles (known, common issue), and was covered at 100%. They checked the other side at the time, and said it was fine. This should be a Ford recall, or they should extend the warranty on these. Not the dealers fault but they have zero leeway on full coverage. More