Rochester Chevrolet Cadillac

Pleasant Purchase of used BMW Kevin Barnett was informative, pleasant, professional and went the extra mile by contacting Park Place BMW to retrieve service information on the car. Kevin Barnett was informative, pleasant, professional and went the extra mile by contacting Park Place BMW to retrieve service information on the car. I didn't feel I was talking with a car's salesman. Kevin presented pertinent timely information allowing us to decide for ourselves this purchase is our decision, assisting us instead of pushing a sale. More

Awesome customer service! Also awesome vehicle-2016 Subaru Jeremy was finishing up with another customer when we got there but he took the time to greet us anyway. Jeremy welcomed us and told us to help oursel Jeremy was finishing up with another customer when we got there but he took the time to greet us anyway. Jeremy welcomed us and told us to help ourselves to refreshments and that he would be back to help us in a couple minutes, which he was. Jeremy was friendly and had a very positive attitude. He was very knowledgeable about the vehicles we were looking at and helped us thru the decision process. With Jeremy's assistance, we decided on and purchased a 2016 Subaru Outback, which we love. We will definitely refer friends looking for vehicles to Jeremy. We didn't spend much time with Rick in the financing dept, but he was very helpful too. More

Knowledgeable, patient, professional: Robert Anthis I had a great experience working with Robert. I knew I wanted another Subaru, but it took me a while (four months!) to define exactly which one I want I had a great experience working with Robert. I knew I wanted another Subaru, but it took me a while (four months!) to define exactly which one I wanted. With Robert's patient guidance, I discovered the Crosstrek Hybrid Touring. Not only did he find the right car for me, but he made sure I understood how every button and knob and screen worked before I left the dealership in my new car. My friends who own new Subarus can't believe it when I tell them how something on their car works, because they didn't get any kind of orientation to theirs. I passed up my local Subaru dealer and drove 70 miles because of Robert's knowledge and ability to explain everything Subaru. More

Excellent experience! Robert met us close to closing time on a cold Saturday, introduced us to the Subaru Outback, the Clements fast, fair and simple car buying process and Robert met us close to closing time on a cold Saturday, introduced us to the Subaru Outback, the Clements fast, fair and simple car buying process and took us for a test drive. We were sold on the Outback after the test drive and greatly appreciated Robert staying past closing time to teach us more and locate a vehicle for us. After that we put down a deposit and within two weeks our 2016 Subaru Outback had arrived. Robert was true to his word, the whole process was quick and easy. Brad took us through the process of trading in our older car which was simple and fair as well. Robert is clearly very passionate and knowledgeable about Subaru vehicles. He was very patient and supportive in helping us to find the right vehicle and teaching us about the car. Rick took us through the financial paperwork quickly and explained everything. Overall could not have asked for a better experience with purchasing a new vehicle. Thank you Robert, Brad and Rick! More

Quality Service-Quality Purchase Kevin was very helpful and efficient. We found what we were looking for and set up a test drive with Kevin on a Tuesday afternoon during a lunch break Kevin was very helpful and efficient. We found what we were looking for and set up a test drive with Kevin on a Tuesday afternoon during a lunch break. Knowing we didn't have a lot of time to check out the car, he had it ready for us. We had a couple more cars that had interested us, but the '14 Honda Accord coupe quickly rose to the top of the pack. We went back that evening and test drove it once more to make sure., put a $100 deposit down while we arranged for financing and went home with it the next day. Between Kevin and Rick , who worked right with our banker-I don't think I've ever had a better experience with purchasing a vehicle. Thank You. More

Quick and easy Told us what we needed to know. Very thorough and knowledgeable. We had done lots of research already so he didn't go through things we already knew w Told us what we needed to know. Very thorough and knowledgeable. We had done lots of research already so he didn't go through things we already knew which was nice. More

Great Experience! Robert met us on the lot to introduce himself. After he described a few options, he left us alone to shop. When we decided to continue, he was with Robert met us on the lot to introduce himself. After he described a few options, he left us alone to shop. When we decided to continue, he was with us all the way. He explained the motor to us, described the features, and once we purchase it, he thoroughly reviewed all the options - both inside and outside. I had no idea Subaru was such a great car! My partner was extremely impressed by how smoothly the purchase of this car was. More

Very pleasant buying experience, no pressure! Very professional people to work with! No hassle and no pressure to purchase to something that wasn't right! Salesman was very courteous and pleasure Very professional people to work with! No hassle and no pressure to purchase to something that wasn't right! Salesman was very courteous and pleasure to deal with. I appreciate the clear value promise of always getting their best price. Fast, Fair, Simple. Love it! More

Much Different Than The Rest My husband and I were comparing several models of vehicles before deciding, and when we got to Clements, Robert took the time to sit down with us and My husband and I were comparing several models of vehicles before deciding, and when we got to Clements, Robert took the time to sit down with us and explain how Clements is better than the other guys. They have a much different, and in my opinion better, process than other car dealerships that stick you in the first car they can get you to test drive and then talk pricing and options. Roberts got all our information first, and then made suggestions on what we could test drive based on our budget and what was on our wish list. He never pressured us into the sale, but was helpful, encouraging, and very informative during the entire process. He understood our financial situation and wanted to help make sure we did not end up "upside down" on another car loan. This has been the best car shopping experience we have had! Even after the purchase was done, Robert got us in touch with service right away to get the protective coating applied. They fit us in first thing the next day and had a shuttle to take me to work and pick me up! More

Very customer focused He listened to what we wanted and than explained the different options to us. Very informative on the vehicle and financial information. Exxcellent sa He listened to what we wanted and than explained the different options to us. Very informative on the vehicle and financial information. Exxcellent salesman, We would highly recommend him to other people. More