Rochester Chevrolet Cadillac

I can't stop praising Clements--I had amazing experience! After driving the same car for almost 16 years, I was quite nervous about the car shopping experience. Tim and Mike were very knowledgeable, kind, pa After driving the same car for almost 16 years, I was quite nervous about the car shopping experience. Tim and Mike were very knowledgeable, kind, patient, and accessible, but not pushy or aggressive at all! The entire process, from when I first walked in the door, through all the financial stuff, to when I drove off the lot, I felt like I was a princess, or the president or someone who deserves VIP treatment like that! Every aspect was outstanding! Even when I walked in, and my salesmen were getting the car ready, the other salesmen there knew who I was, what I was there for, and really made me feel at home. And when I say every step of the process was smooth, I mean it! Rick was a miracle worker with the whole finance process and really went the extra mile to help me get the lease for the car I wanted, I ended up getting my dream car, at a price I could afford, and with only 1 major surprise--A GIANT RED BOW!!! I'd joked when I first walked in that the only 3 things I cared about were that it needs to be a 4 door car, that it is automatic, and that I get a giant red bow on top like on TV commercials. The bow was just a joke, but the fact that they made that happen just shows how much everyone at Clements actually cares about their customers and they pay attention to the little details. I can't quit singing the praises of Clements! If I knew shopping for a car could be so stress free and enjoyable, I would have upgraded my car a long time ago! More

A Job Well Done by the Clements Team! My wife and I decided it was time to trade in her vehicle. From the minute we arrived the service was nothing short of outstanding! We were greeted My wife and I decided it was time to trade in her vehicle. From the minute we arrived the service was nothing short of outstanding! We were greeted by Brad Vigesaa and we looked at several different options until we found what we were looking for. He was extremely informative and very patient as we asked him many questions. Brad allowed us to take the vehicle for the day so we could determine if it was the correct fit for us. Upon returning to Clements the next day I was once again greeted by Brad and was introduced to Matt Ryan who handled the wrap up for the purchase. He explained all of the features to us and helped us to feel comfortable with all aspects of the vehicle. He even assisted me with retrieving our personal effects from our trade in vehicle. Lastly, Jennifer Coe in the finance department was very accommodating and highly efficient. I wouldn't hesitate to return to Clements in the future thanks to the outstanding customer service bar set by Tim McBeain the General Sales Manager! Way to go Clements Team! More

Personable Service, Easy Process My grandson and I shopped here for a used pickup. Kevin B was pleasant, accessible,but not pushy. Process to completing deal efficient. We felt price My grandson and I shopped here for a used pickup. Kevin B was pleasant, accessible,but not pushy. Process to completing deal efficient. We felt price was fair. Tom T More

Thank you Clements and Robert Anthis! I conducted a nationwide internet search for a late model, low mileage Subaru Impreza Sport Wagon for my mother and found it at Clements Auto via auto I conducted a nationwide internet search for a late model, low mileage Subaru Impreza Sport Wagon for my mother and found it at Clements Auto via autotrader. Robert was an extreme pleasure to work with because of his knowledge, patience, assistance and accessibility. My mother lives in Delaware, over 1000 miles away and Robert took the time to find solid referrals for shipping options when they typically did not deal with this kind of transaction, before the sale was even close to final. He assured me that my mother would be pleased with the car (without us seeing it at all) and also took additional hi-res pictures for us, in the cold so that we could get a better feel of this specific car. He went above and beyond all expectations. Long story short, he was right, my mother was extremely pleased when the car was delivered and is loving it more each and every day! Thank you Robert and Clements Auto! This was by far the best car purchasing experience I've had after 4 others dealings in my life. It's clear that Robert places his customers, service and products ABOVE any sales goal or numbers, with integrity! More

Easy, Positive Process. Love My New Subaru! This was first experience purchasing a car for myself, and I was a bit anxious looking forward to trying to find the right car for me and negotiating This was first experience purchasing a car for myself, and I was a bit anxious looking forward to trying to find the right car for me and negotiating a price. I was pleasantly surprised how easy and quick it was. Robert was very efficient, friendly, and informative talking me through the process and showing me the vehicle I was interested in, as was Chris as we went through the financing paperwork. I left feeling very comfortable with my purchase, and I'm absolutely in love with my new car after my first week with it! More

Great Staff and Friendly Service This was my first time purchasing a car and the staff at Clements made it extremely easy! Alex was very nice and helpful and answered all my questions This was my first time purchasing a car and the staff at Clements made it extremely easy! Alex was very nice and helpful and answered all my questions before and after I purchased my new car. Brad was very nice and helpful with the process of trading in my old car and Jennifer was very nice and made the finance process very quick. I am so pleased with my experience and I will be sure to recommend Clements to my family and friends! More

Fast, Friendly, No Pressure My husband has been looking for a car for me for a few months - he found two on the Clements website and encouraged me to look at them. From the time My husband has been looking for a car for me for a few months - he found two on the Clements website and encouraged me to look at them. From the time I walked in the door, I received excellent customer service. I was quickly introduced to Kevin Barnett - he showed me the cars in a very low pressure, matter of fact way - exactly how I wanted to treated! We drove one, chatted about it, he gave me all the details, we worked out a price, I left. I was back picking up the car at noon the next day - in a blizzard. Everyone did their best to process the transaction as quickly as possible so I could be on my way. My car buying experience was second to none. More

Wonderful dealership We went to Clements to get a new car and we're not sure what we wanted Mike helped us get into a vehicle to fit our family needs. Great experience wi We went to Clements to get a new car and we're not sure what we wanted Mike helped us get into a vehicle to fit our family needs. Great experience will do again. Thank you very much!!! More

Clements I visited Clements looking for a used truck. Alex was more than happy to help me and go the extra mile in any way he could for me. It was a great expe I visited Clements looking for a used truck. Alex was more than happy to help me and go the extra mile in any way he could for me. It was a great experience. More

Thumbs Up for Fast, Fair & Simple The time had come to part with the last Saturn I had purchased and having leased and purchased from Saturn for 10 years I was dreading my next car buy The time had come to part with the last Saturn I had purchased and having leased and purchased from Saturn for 10 years I was dreading my next car buying experience. Clement's Fast, Fair & Simple policy is basically the same sales principle Saturn used to use and the sales crew (Steve, Tim, Brad and Rick) made it a completely comfortable and enjoyable evening. I got a good trade in price for my Saturn Aura and left with a great lease package on a brand new 2016 Malibu Limited. I couldn't have asked for a better purchase experience. More