Rochester Chevrolet Cadillac

Pleasantly surprised and very pleased. Growing up in Rochester, this dealership did not have a good reputation (i.e. not trustworthy in sales or service) so I've avoided it. Due to the rec Growing up in Rochester, this dealership did not have a good reputation (i.e. not trustworthy in sales or service) so I've avoided it. Due to the recent commercials with John Wade and the new pricing policy, and there was a large inventory at the new Subaru center, we gave it a go. It truly was "Fast, Fair, and Simple." Pierre Maves was a very accomodating salesperson and all others were professional, knowledgeable and exhibited excellent customer service. I also love that they donate to The Rochester Boys and Girls Club with every purchase. There was a special event with Subaru and I got to choose a charity (Boys and Girls Club), there was some matching from Clements, so they ended up with a $600 donation! Walked in at 9:15. Trade-in was a breeze. Left at 10:15 to get our checkbook and returned for the pickup and very extensive tutorial on all the features. As required by law, they have to present different warranties, but I never felt the uncomfortable hard sell and found one just made for our family. "That was from 3-5pm. And I get to go back in a month with any other questions about the vehicle and continue my "training" with Robert Manthis. The local Toyota dealer has a very positive reputation, but I think the new Clements Subaru will give them a run! More

Thankful Mike Iyobhebhe and Rick Swartwood helped my fiance and I get our dream car under all circumstances. We are very happy and will shop here again! Mike Iyobhebhe and Rick Swartwood helped my fiance and I get our dream car under all circumstances. We are very happy and will shop here again! More

Fast, simple, friendly Shopping experience was really fast and simple. We came from out of town, but already had an idea of what we wanted. We were out of there in a couple Shopping experience was really fast and simple. We came from out of town, but already had an idea of what we wanted. We were out of there in a couple of hours with a new car. Very friendly. More

Best Car Shopping Experience! Due to a recent accident I was put in the position of having to buy a car within a few days. I quickly reviewed cars and settled on a Subaru WRX...on Due to a recent accident I was put in the position of having to buy a car within a few days. I quickly reviewed cars and settled on a Subaru WRX...one of my dream cars. There was one at the Clements Subaru dealer. The buying experience was great. Rob was excellent. Extremely knowledgable re everything Subaru and yet took the time to answer questions and listen to my wants/needs. The whole shopping process was quick, and so easy. No hassle, I just sat in the lobby and signed papers. Fantastic! Driving the car home, I noticed my lower back was hurting a little. By the time I was picking up my kids, my lower back was killing me! I knew I had to return my dream car. I called the next day and Rob was great!! "Don't worry he said, just bring the car back we'll take care of everything." I felt a little foolish having to return the car, but I knew it wasn't meant to be. For Rob and the rest of the folks at Clements it was no big thing. They made it easy without any hassle. Rob and I found a new perfect car for me...the legacy. So thank you Rob and Clements for the best car shopping experience I have ever had....despite not getting my dream car. Thanks Markus More

Great Experience! I put off shopping for a car for several months, wish I had known how easy it would be with Tim Nela at Clements! He kept things to the point and answ I put off shopping for a car for several months, wish I had known how easy it would be with Tim Nela at Clements! He kept things to the point and answered all of my questions. My previous experience was spending a whole day negotiating and leaving like I didn't get what I wanted. I texted the sales department with the cars I wanted to drive, and Tim was ready when I arrived. Fast fair and simple indeed. More

Exceptional service I had the absolute pleasure of buying my car from Clements Subaru. Rob was absolutely incredible. He was patient, knowledgeable, courteous and so cust I had the absolute pleasure of buying my car from Clements Subaru. Rob was absolutely incredible. He was patient, knowledgeable, courteous and so customer-centered. He never made me feel pressured into buying a car and made it feel like he was working with me to get me the best car for me. He was always contactable and would even go out of his way to pick me up when I didn't have a car. I have had my car for over a month and couldn't be more satisfied. I would wholeheartedly recommend Clements Subaru and I wish Rob all the very best! More

This was mostly a good experience. Most things went very well! I liked the fixed price. However, I felt that the sales process took too much time and the car's accessories were not well Most things went very well! I liked the fixed price. However, I felt that the sales process took too much time and the car's accessories were not well explained. I still don't know how many things work. More