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Robin Ford
Glenolden, PA
244 Reviews
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Showing 244 reviews
February 01, 2015
Great Poeple, Great Cars My in-laws got a great deal on 2 mustangs they purchased in 2009 from Robin Ford so when i decided to purchase a new vehicle this was the frist place My in-laws got a great deal on 2 mustangs they purchased in 2009 from Robin Ford so when i decided to purchase a new vehicle this was the frist place i thought to go. Mickey was extremely helpful and knowledgable in finding me a car that fit my budget and needs in everyway. No doubt myself and my family will be returning to Robin Ford for our next vehicles. More
by NicholasT
Employees Worked With
Jim Suydam, Mickey Sullivan
January 31, 2015
CONSUMERS BEWARE On Friday 1/23/15 I purchased A Ford Escape from Mickey Sullivan at that time a gave great review. Now I wouldn't even give him the time of day. Six d On Friday 1/23/15 I purchased A Ford Escape from Mickey Sullivan at that time a gave great review. Now I wouldn't even give him the time of day. Six days after my $20k purchase the check engine light. I looked up to check the oil sticker in the window only to see that it was due. The car was turn I to the dealership in 10/14. I came to found out the one of the GM(s) had used the car as a demo for 3 months and put on 4k miles. Information that Mickey advised me afterward they aren't required to disclose. I stated and later denied saying things are to be expected when you buy a used car. Be for I brought the car they referred to it as pre-owned after I singed now they refer to it as used. Since I could not longer trust Mickey I asked to speak to the GM that used the car. He said he forgot to check the oil sticker when he returned the car and I guess the mechanic that checked the car out also for got. As far as the engine light goes he also stated things happen when you buy used. Well, I took my car in today for the oil change they paid for and found out the engine light was do it a valve sticking. And they did not have the part. I was given a rental and the car is suppose to be done Monday. While I was there I spoke with Ben Snyder GM, an arrogant man wit zero interpersonal or customer service skills. I request a call back from the owner on Monday. When Ben Snyder handed me his business card he said make sure you spell my name right (it's printed on the card). example of this man's professionalism The good news is that I did identified to polite professional employees Jim Suydam and Rob Worrerell. Rob was very polite, empathic and professional. He could teach Ben Snyder a few things about Customer Service and professionalism. All I wanted the to be treated with respect, All I wanted was to be treated with respect, have the car fixed and ensure the future consumer don't encounter the same over-sights and treatment I did. Jim you were pleasant and understanding, Rob The should put you in charge of Customers and training. Ben, you need to get over yourself, learn to treat customer's with respect and loose the sarcasm. I hope the owner calls so that I can personally provide him feedback On the two employees he should coach and develop and on an EXCELLENT PROFESSIONAL (Rob) who should handle customer interactions because he has what it takes to keep consumer in the Robin Family More
by Disatisfied Consumre
Employees Worked With
Ben nyder, Jim Suydam, Mickey Sullivan, Rob Worrell
January 29, 2015
Great deal on a 2014 F-150! I would like to start by thanking our salesman Michael Sullivan (Micky) and the sales manager Jim Suydam. They were amazing to work with and did their I would like to start by thanking our salesman Michael Sullivan (Micky) and the sales manager Jim Suydam. They were amazing to work with and did their best to provide me and my family with a great vehicle purchase experience. I was referred to the dealership by a trustworthy friend who had wonderful things to say about them. At first I was skeptical, as I usually am with car dealers, but made the 1 1/2 hour trip from my home in Lancaster, PA to Robin Ford. I am glad that I did! They exceeded my expectations and I came away with a better deal than I had been offered locally. I love my new 2014 F-150 XLT! Thanks Micky, Jim and Robin Ford! More
by Noah H.
Employees Worked With
Jim Suydam, Mickey Sullivan
January 27, 2015
My First Car! Today January 26, 2015 I purchased my first car at Robin Ford! I had the best experience with such kind customer service. Not only did I feel like I w Today January 26, 2015 I purchased my first car at Robin Ford! I had the best experience with such kind customer service. Not only did I feel like I was taken care of by such great employees, I also felt comfortable in making my decision. Rich who was the Salesman who helped me was awesome! From the moment we walked through the door he reached out and was willing and able to help me purchase my first car. He was very kind and was in no means pushy. This was my third dealership in just two weeks and the reason why I didn't purchase from somewhere else is because they were to pushy and didn't seem like they were looking out for my best interest. Rich did and that is what made me feel so comfortable purchasing this Chevy vehicle from Robin Ford. Even with the big snow storm coming Rich and Jim put the time in to help me complete my purchase. Rich and Jim both were very patient with me and did such a wonderful job in sending me home in my new car! I definitely recommend Robin Ford for their great selection of cars, and even greater customer service! More
by micadroz
Employees Worked With
Jim Suydam, Rich Small
January 27, 2015
Excellent people to deal with This dealership was excellent to work with. I would definitely recommend Robin Ford to anyone who is interested in purchasing or leasing a car. My o This dealership was excellent to work with. I would definitely recommend Robin Ford to anyone who is interested in purchasing or leasing a car. My overall experience was great. More
by Louise
Employees Worked With
Rich Small
January 17, 2015
Pleasant experience We leased our second car here because they were pleasant and not pushy. Rich Small really worked with us to get us what we wanted. Jim in finance had We leased our second car here because they were pleasant and not pushy. Rich Small really worked with us to get us what we wanted. Jim in finance had all of our paperwork completed in a quick and timely manner which delighted us. We highly recommend Robin Ford! Great overall experience. More
by colemans714
Employees Worked With
Jim Suydam, Rich Small
January 16, 2015
Excellent people My experience could not have been better. I shopped for two weeks at four other Ford dealers, and obtained the best price at Robin. Best of all, the My experience could not have been better. I shopped for two weeks at four other Ford dealers, and obtained the best price at Robin. Best of all, the salesperson and sales manager made me feel like a valued customer. Highly recommended! More
by MikeH
Employees Worked With
Jim Suydam, Mickey Sullivan
December 27, 2014
rip off sold my wife a used car and found out they did nothing to the car. they did not check it at all. my wife brought the car back to them and they laughed sold my wife a used car and found out they did nothing to the car. they did not check it at all. my wife brought the car back to them and they laughed at her. More
by wassr1956
Employees Worked With
Jules Dixon
December 02, 2014
Friendly, no pressure experience. Basically I leased my car here because they were nice. I liked the car too which is a plus, drove away with a car I didn't expect, but I was satisfied Basically I leased my car here because they were nice. I liked the car too which is a plus, drove away with a car I didn't expect, but I was satisfied with the lease. Everyone at the dealership was low key and really nice. No slick salespeople trying to high pressure you. More
by lmb2055
Employees Worked With
Dave Adler
October 21, 2014
Drove away HAPPY! This was a great day at Robin Ford! Took in two cars and came home w/exactly what I wanted! A brand new 2015 Fusion! Can't beat that, huh? My salesm This was a great day at Robin Ford! Took in two cars and came home w/exactly what I wanted! A brand new 2015 Fusion! Can't beat that, huh? My salesmen were spectacular and worked w/me every inch of the way! And w/me, they DID have to work!!! There was a lot involved since I had two cars to trade in, an existing warranty to deal with, as well as insurance and they handled everything very efficiently. I was very pleased with the service they rendered. More
by lynwerner
Employees Worked With
Jim Suydam, Steve Lamonaca, Rich Small
