Roberts Toyota - Service Center

Sales people are great! Service department ruins it! Purchased my 2018 Camry in December. While washing it I noticed rims were discolored I brought it to attention on my second service visit. I was told Purchased my 2018 Camry in December. While washing it I noticed rims were discolored I brought it to attention on my second service visit. I was told when I cleaned them again to take a picture.My rims are black. I live 45 min from away. I done just that to get told it was road grim! When I told the manager what was said I got told there was a reason the service guy wasn't there anymore. So I pay for his mistake? Then not to mention the car is breaking on it's own with nothing infront of me and I was told unless it does it for them there is nothing that can be done because there is more then one sensor and if they replace wrong one and send it to Toyota and part is good they get billed for it. So I ask to speak to whoever is over service manager Stephon and got told there was nobody over him. There is always someone over you and I shouldn't have to pay for a mistake that one of there employees made. I also ask if I should use a additive to gas and what brand to be told he had no clue what I was talking about. Guess I can't expect any less when told to clean my rims and take a picture! I have had several new vehicles and have never been done like this at a service department. Was also told when I purchased vehicle if it was awhile for repair I would have a rental or be dropped off and picked up when car was ready. That wasn't true I was told they had to have car overnight. They had no clue how long mine would take a couple hours was minimum. So I ask for rental because I work and am not from Columbia to get told they didn't have a rental available! More

Warranty repair Had a warranty repair issued by Toyota on replacing padded dashboard on 4Runner. Got the car back drove the car home & speedometer was not working. To Had a warranty repair issued by Toyota on replacing padded dashboard on 4Runner. Got the car back drove the car home & speedometer was not working. Took it back got a run around. Had to take it to Car repair shop. They said that the “experts” did not reconnect all the cables correctly. Went back to Roberts and demanded they fix the the problem or report to corporate. More

Lousy service department Go elsewhere for service! They are very rude, don't honor appointment times, and lie to your face. Arrived at 10AM for appointment and left at 12:30 w Go elsewhere for service! They are very rude, don't honor appointment times, and lie to your face. Arrived at 10AM for appointment and left at 12:30 with nothing fixed. More

Good folks, but watch for service up-sells Just needed routine service. Have always had our Toyota vehicles Toyota-serviced. Never had so many expensive repair needs "discovered" during those s Just needed routine service. Have always had our Toyota vehicles Toyota-serviced. Never had so many expensive repair needs "discovered" during those services as here. If you're going to use them, come in determined only to purchase what you planned beforehand. Update: car began acting funny after previous visit. Troy, the service manager, took care of me and treated me like a VIP. I still wish I hadn't been talked into the other stuff last time, but I do appreciate his working to make it right. More