Roberts Toyota

dealership delivered vehicle with several deep scratches and swirl marks. dealership refused to fix . sales manager and sales person severely angry and aggressive towards me as a customer. terrible experie and swirl marks. dealership refused to fix . sales manager and sales person severely angry and aggressive towards me as a customer. terrible experience. More

Bought new Tacoma. Paid xtra for heated seats to be added and for it to be delivered (Knoxville). When they delivered truck heated seats hadn't been wired. They took Paid xtra for heated seats to be added and for it to be delivered (Knoxville). When they delivered truck heated seats hadn't been wired. They took it back so added 800 miles before I ever got it. They refused to apologize or offer compensation. They tried to redeliver it 18 days later but driver ran over something and blew a rear tire. Towed it back to dealership. Put on new tire. Delivered to me next day. Truck had chip in windshield, broken mud flap, big chunk out of front tire tread. They refused to fix issues. Took it to local dealer for inspection then contacted Toyota Corporate. The sales manager finally agreed to let local dealer fix issues and Roberts would pay them to do it. However, the owner, Cackie Roberts refused to agree to replace the damaged tire and was totally not apologetic! In fact, she was mean. These people do not provide customer service and do not care about you. More

Really enjoyed the experience of buying from the dealership yesterday. Made a happy customer when I drove off the lot in my 24 Camry. Got in me into a vehicle that I am happy to be paying for. dealership yesterday. Made a happy customer when I drove off the lot in my 24 Camry. Got in me into a vehicle that I am happy to be paying for. More

Scheduling service was difficult- called dealership and was told no apts for one week; accessed online and was able to s he file for the following day. Difficulty resolving service issue. was told no apts for one week; accessed online and was able to s he file for the following day. Difficulty resolving service issue. More

I was tired of spending $100 per fill up and went to Robert's Toyota looking for a solution. Michael Bullock was great! He found us the right car, a Venza Limited, at the right price! Highly recommend M Robert's Toyota looking for a solution. Michael Bullock was great! He found us the right car, a Venza Limited, at the right price! Highly recommend Michael and Robert's Toyota for your vehicle needs! More

Poor communication after the sale. There were issues with the vehicle they refused to acknowledge. the vehicle they refused to acknowledge. More

I had one of the most pleasant car buying experiences ever at Roberts Toyota. I've been buying cars for 50 years and Toyota Trucks for 37 years. Cory Southern, my salesperson, was great to deal with. A t ever at Roberts Toyota. I've been buying cars for 50 years and Toyota Trucks for 37 years. Cory Southern, my salesperson, was great to deal with. A true Gentleman that believes in his product, was patient, helpful, personable and such a pleasure to deal with. I am blessed to have met him. I drove about 90 miles to see a truck that I found on the internet and they made sure that I drove it home. I will be sure to contact Cory and Roberts Toyota when I'm ready to buy again. Definitely a 5 Star dealer, I'd rate them higher if I could! More

Best car buying experience ever! Todd Thompson was our sales guy and he was friendly & efficient. We told him what we wanted and he got us exactly what we were looking for without any hassle. The finance sales guy and he was friendly & efficient. We told him what we wanted and he got us exactly what we were looking for without any hassle. The finance guy Mike was great as well. We were approved in about 10 minutes and when the final time came to sign the interest rate ended up being lower so our payment was even less than they quoted!! I highly recommend them both. More