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Roberts-Robinson Chevrolet GMC

Excelsior Springs, MO

4.3
36 Reviews
Welcome to Roberts-Robinson Chevrolet GMC CATERING TO KEARNEY, LIBERTY, & KANSAS CITY, MO CUSTOMERS - ROBERTS ROBINSON CHEVROLET GMC IN EXCELSIOR SPRINGS We are proud to present a large inventory of certified pre-owned GM vehicles. Conveniently located at 1501 Kearney Road in Excelsior Springs, MO, we are just minutes away from Kansas City. Richmond, Kearney, and Liberty, MO, Chevrolet and GMC drivers can visit our dealership today! We strive to exceed your expectations by delivering outstanding customer service and satisfaction. We are happy to invite and are waiting to see Kansas City, MO and Kearney drivers at our Excelsior Springs, Chevrolet, and GMC dealership.
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1501 Kearney Road

Excelsior Springs, MO

64024

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Showing 36 reviews

December 31, 2020

Just bought a 2021 Yukon Denali. Had an excellent experience with Austin and dealership. They worked with the vehicle price and trade in. Would highly recommend! More

by Jeffbourn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Berg
Jan 04, 2021 -

Roberts-Robinson Chevrolet GMC responded

Congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let everyone know about your positive experience. Have a great day!

December 31, 2020

Bought 2020 Trax. After having less than 1 month, transmission issues. 2-way call with business mgr, service mgr, and salesman called me at work and accused my son of "tampering" with vehicle. Never More

by Samatha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy Kenney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Robbie, Ron
Jan 04, 2021 -

Roberts-Robinson Chevrolet GMC responded

We are very sorry to hear you feel this way. No one accused your son of "tampering" with the vehicle. The vehicle was towed in and would not move when put into gear. When in the shop they found the engine very over full of oil and the transmission had no fluid in it. Someone attempted an oil change on this vehicle and drained the transmission instead of the engine oil and then overfilled the engine with oil. This is unfortunately not something that is covered under the factory warranty. Robbie Brooks Service Manager

Jan 05, 2021 -

Samatha responded

No one is accusing my son? Every conversation i had with service brought up my son as a possible person that "tampered" with the car. What about the last employee that might have been responsible for the oil change prior to me buying it? Mistakes do happen. We are all human.

March 31, 2020

I bought my GMC Canyon here brand new, went to get it serviced after making an appointment 4 days in advance, and dropped my truck off the night before so it was ready to go. The next day I got a call f More

by Flyin Brian
Recommend Dealer
No
Employees Worked With
Mike Robinson
Dec 07, 2020 -

Roberts-Robinson Chevrolet GMC responded

Brian, Thank you for taking the time to review us. You spoke with Robbie Brooks the service manager (myself), Mike Robinson is the owner. The phone call from our service department to you that morning was to verify the work we were doing to the vehicle, this is a normal practice for us to make sure we are performing all services you need and make sure that nothing is missed. I am very sorry you had to call multiple times in to the dealership that morning as we were very busy checking in customers vehicles . When I spoke to you, you proceeded to yell at me for how many times you had to call in to talk to someone. I apologized and explained that when we have a vehicle dropped off we always call to verify work and you then proceeded to tell me how stupid we were for not taking proper notes. I tried multiple times to apologize and after you continued to swear at me and told me if I do not do what you asked you would leave me a bad google review and that you were a level 8 google reviewer. I at that point told you i thought it would be best for you to come and pick up your vehicle and see if maybe another dealership could better meet your needs as we were obviously not. You then used some profound names and hung up the phone on me. Thank you again for the review.

June 12, 2018

Best Dealer In The State!! I was doing a search for a Chevy Truck, and came across this Dealer that had just what I was looking for, so I contacted them. They got back to me rea More

by koifarm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pennie Hollenback, Terance Echols, and all the crew
Sep 05, 2018 -

Roberts-Robinson Chevrolet GMC responded

Thank you so much for the great review! I'll be sure to pass this on to Pennie, Terance and the rest of the Roberts Robinson family. Have a great day!

January 17, 2018

New car purchase The purchase was smooth and quick. The vehicle was missing a option that we wanted and they are taking care of getting it added for us right away. The More

by Vanner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim T, Tim S.
Mar 07, 2018 -

Roberts-Robinson Chevrolet GMC responded

Thanks for the great review. We look forward to seeing you again!

December 19, 2017

Caution Professional at Work Great service over and over again. Great sales staff that took time understand my needs. When it came to the finance office they did a wonderful job More

by Steve Cox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance, Tim,Robbie and Mike
December 11, 2017

Excellent awesome customer service every time - highly recommended. They do a fantastic job and excellent to deal with in all areas - service, sales, etc. Def More

by treiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry R
April 15, 2017

Happy Customer We have been customers at this location for years, but we hadn't been back since it changed owners. We had several things done on our Buick Enclave-v More

by Grampy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know
Apr 22, 2017 -

Roberts-Robinson Chevrolet GMC responded

Thank you for sharing about your experience. We're glad you had a positive experience and we hope to see you again soon!

March 28, 2017

An honorable truck dealer in KC! I sent out for bids using Edmunds or True Car (through Allstate) across the KC GM dealers for either a Silverado or Sierra 4X4, Crew Cab, short box th More

by cedeweese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monty and both Tims
Apr 22, 2017 -

Roberts-Robinson Chevrolet GMC responded

We appreciate your feedback and are pleased that your experience was so positive. It's encouraging to know that we were so helpful during the purchasing process. Please let us know if there is anything else that we can do. Thanks again!

March 24, 2017

Acadia Denali Very pleased with the service I received. Terance was very helpful and up front with me at all times and was never pushy. Mike and his crew did an exc More

by JMAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terance
Apr 22, 2017 -

Roberts-Robinson Chevrolet GMC responded

We appreciate the positive feedback and we look forward to working with you in the future!