Roberts-Robinson Chevrolet GMC
Excelsior Springs, MO
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 36 reviews
Just bought a 2021 Yukon Denali. Had an excellent experience with Austin and dealership. They worked with the vehicle price and trade in. Would highly recommend! experience with Austin and dealership. They worked with the vehicle price and trade in. Would highly recommend! More
Bought 2020 Trax. After having less than 1 month, transmission issues. 2-way call with business mgr, service mgr, and salesman called me at work and accused my son of "tampering" with vehicle. Never transmission issues. 2-way call with business mgr, service mgr, and salesman called me at work and accused my son of "tampering" with vehicle. Never once told me this had been a service vehicle. More
I bought my GMC Canyon here brand new, went to get it serviced after making an appointment 4 days in advance, and dropped my truck off the night before so it was ready to go. The next day I got a call f serviced after making an appointment 4 days in advance, and dropped my truck off the night before so it was ready to go. The next day I got a call from a confused mechanic not knowing why my truck was there, I had to stop working and call the dealership back five times in a 17 minutes span to finally get ahold of somebody on the other line in the service department, and then had to re explain everything all over again in detail like I did five days prior. Then, the mechanic puts me on the phone with the service manager Mike Robinson, and I explained everything that has happened thus far to him... I expected him to apologize for their dealership dropping the ball and acting like they didn't know what they were doing, but instead he told me he didn't like me raising my voice, I said I haven't even begun to raise my voice this is been more than frustrating, and then he tells me to just come pick up my truck they're not going to work on it now. Wow, seriously? I made the drive from two cities away to bring my truck to the dealership I bought it from, me and my wife with stage 3 cancer, just two have your dealership play games with my family after you guys screwed up and dropped the ball?! Completely ridiculous! I waited a little bit and then called back to talk to Chris, he once again refused to service the truck as scheduled and told me to leave whatever review I wanted to. OK, I will... DO NOT, under any circumstances use this dealership, completely unprofessional and uncourteous, not trustworthy, not helpful. I bought my truck here and never had any problems before today, if they can treat me like that they can treat you like that. General manager MIKE ROBINSON is a real J/A and only works at a dealership because his family owns it. I recommend going to Van Chevrolet, much better alternative in the Northland for GMC service and repair. SHAME ON THIS DEALERSHIP AND SHAME ON GENERAL MANAGER MIKE ROBINSON, LEARN HOW TO TREAT A CUSTOMER ESPECIALLY WHEN YOU WERE IN THE WRONG. More
Best Dealer In The State!! I was doing a search for a Chevy Truck, and came across this Dealer that had just what I was looking for, so I contacted them. They got back to me rea I was doing a search for a Chevy Truck, and came across this Dealer that had just what I was looking for, so I contacted them. They got back to me really fast, and answered my questions. I had to work a bit Saturday morning, but headed up to this Dealership to buy this truck. They closed a 5pm on Saturday, and I got to the door about 4:45 or 4:50, and walked in looking for the name I was told to ask for when I got there. This deal went so fast I could not believe it. Soon I was headed back home that was a 4 hour drive for me, but enjoyed every second of it, in my new truck. I'm just saying, if you are looking for a car or truck, this is the place.. Thanks Roberts Robinson D More
New car purchase The purchase was smooth and quick. The vehicle was missing a option that we wanted and they are taking care of getting it added for us right away. The The purchase was smooth and quick. The vehicle was missing a option that we wanted and they are taking care of getting it added for us right away. The sales and service staff are friendly and courteous. I would recommend them to friends and family. Thanks! More
Caution Professional at Work Great service over and over again. Great sales staff that took time understand my needs. When it came to the finance office they did a wonderful job Great service over and over again. Great sales staff that took time understand my needs. When it came to the finance office they did a wonderful job of explaining all of the paperwork. Friendly patient and energetic from top to bottom. More
Excellent awesome customer service every time - highly recommended. They do a fantastic job and excellent to deal with in all areas - service, sales, etc. Def awesome customer service every time - highly recommended. They do a fantastic job and excellent to deal with in all areas - service, sales, etc. Definitely the best dealership I have dealt with in KC. More
Happy Customer We have been customers at this location for years, but we hadn't been back since it changed owners. We had several things done on our Buick Enclave-v We have been customers at this location for years, but we hadn't been back since it changed owners. We had several things done on our Buick Enclave-vehicle serviced, tire rotation, air conditioner filter, changed, plus the check-point that is just normal routine. I waited 30 minutes, and everything was completed!!!! Thank you for your fast, friendly service. More
An honorable truck dealer in KC! I sent out for bids using Edmunds or True Car (through Allstate) across the KC GM dealers for either a Silverado or Sierra 4X4, Crew Cab, short box th I sent out for bids using Edmunds or True Car (through Allstate) across the KC GM dealers for either a Silverado or Sierra 4X4, Crew Cab, short box that could tow a minimum of 9K pounds, have heated leather seats, and a rear slider for a specific price. I requested the dealers email me what they had. This was the only dealer to fill the order specifically. They had a very well appointed truck that fit my needs perfectly that was their loaner. We closed the deal with no problems at all, they are very nice and honest, and we have recommended Roberts-Robinson GMC on our Facebook pages and will continue to do so. More
Acadia Denali Very pleased with the service I received. Terance was very helpful and up front with me at all times and was never pushy. Mike and his crew did an exc Very pleased with the service I received. Terance was very helpful and up front with me at all times and was never pushy. Mike and his crew did an exceptional job making this a very smooth, quick and enjoyable experience. More