Roberts-Robinson Chevrolet GMC

I brought my new Chevrolet to Roberts Robinson for the first basic oil change and tire rotation that is when my nightmare and regrets started. I began to periodically check on the progress of my vehicle first basic oil change and tire rotation that is when my nightmare and regrets started. I began to periodically check on the progress of my vehicle and observed a mechanic trying to gain clearance on the car hoist by pulling up on the top center of the fender wheel openings while another mechanic was trying to position the swing arms under the car. During this reckless act they dented one of the car fenders. Later, I checked on the car again and I saw the same mechanic, who pulled up on the fenders, using a shop towel wiping and inspecting the center area of the fenders. I thought he was wiping off his fingerprints only later did I realize he was inspecting to see if he had damaged both fenders. I entered and exited the car from the back of the car and did not drive the car for a few days and I did not realize it was damaged. When I brought the car back to the dealership they became argumentative and denied that they did the damage. They claimed it was my opinion that they damaged my car and questioned why I didn't bring it back sooner. They wouldn't fully listen to my explanations. I told them that it was not an opinion but a fact that they damaged my new car because I saw them pulling up on my car fenders. I told them to run the car on to the hoist and check the clearance and ask the mechanics, who denied damaging the car, how they got the car on it. They told me they were too busy and short handed to do it. They did pound the dent out 98%. They also failed to reset the oil life monitor. They failed to reset the TPMS system. They did offer to reset it but this would be my fourth 60 mile trip for a simple oil change service and I am done with them. They spilled old oil on my coolant reservoir. I also noticed my dipstick was reading high and not trusting their work and for peace of mind I changed the oil and found that it was over a half quart overfilled. I hope that the overfill did not damage any gaskets or seals. This incomprehensible disappointment of this grossly unprofessional service work of the most basic and elementary kind is totally inexcusable. Train your employees, supervise your employees and inspect their work. More

Just bought a 2021 Yukon Denali. Had an excellent experience with Austin and dealership. They worked with the vehicle price and trade in. Would highly recommend! experience with Austin and dealership. They worked with the vehicle price and trade in. Would highly recommend! More

Bought 2020 Trax. After having less than 1 month, transmission issues. 2-way call with business mgr, service mgr, and salesman called me at work and accused my son of "tampering" with vehicle. Never transmission issues. 2-way call with business mgr, service mgr, and salesman called me at work and accused my son of "tampering" with vehicle. Never once told me this had been a service vehicle. More

I bought my GMC Canyon here brand new, went to get it serviced after making an appointment 4 days in advance, and dropped my truck off the night before so it was ready to go. The next day I got a call f serviced after making an appointment 4 days in advance, and dropped my truck off the night before so it was ready to go. The next day I got a call from a confused mechanic not knowing why my truck was there, I had to stop working and call the dealership back five times in a 17 minutes span to finally get ahold of somebody on the other line in the service department, and then had to re explain everything all over again in detail like I did five days prior. Then, the mechanic puts me on the phone with the service manager Mike Robinson, and I explained everything that has happened thus far to him... I expected him to apologize for their dealership dropping the ball and acting like they didn't know what they were doing, but instead he told me he didn't like me raising my voice, I said I haven't even begun to raise my voice this is been more than frustrating, and then he tells me to just come pick up my truck they're not going to work on it now. Wow, seriously? I made the drive from two cities away to bring my truck to the dealership I bought it from, me and my wife with stage 3 cancer, just two have your dealership play games with my family after you guys screwed up and dropped the ball?! Completely ridiculous! I waited a little bit and then called back to talk to Chris, he once again refused to service the truck as scheduled and told me to leave whatever review I wanted to. OK, I will... DO NOT, under any circumstances use this dealership, completely unprofessional and uncourteous, not trustworthy, not helpful. I bought my truck here and never had any problems before today, if they can treat me like that they can treat you like that. General manager MIKE ROBINSON is a real J/A and only works at a dealership because his family owns it. I recommend going to Van Chevrolet, much better alternative in the Northland for GMC service and repair. SHAME ON THIS DEALERSHIP AND SHAME ON GENERAL MANAGER MIKE ROBINSON, LEARN HOW TO TREAT A CUSTOMER ESPECIALLY WHEN YOU WERE IN THE WRONG. More

Best Dealer In The State!! I was doing a search for a Chevy Truck, and came across this Dealer that had just what I was looking for, so I contacted them. They got back to me rea I was doing a search for a Chevy Truck, and came across this Dealer that had just what I was looking for, so I contacted them. They got back to me really fast, and answered my questions. I had to work a bit Saturday morning, but headed up to this Dealership to buy this truck. They closed a 5pm on Saturday, and I got to the door about 4:45 or 4:50, and walked in looking for the name I was told to ask for when I got there. This deal went so fast I could not believe it. Soon I was headed back home that was a 4 hour drive for me, but enjoyed every second of it, in my new truck. I'm just saying, if you are looking for a car or truck, this is the place.. Thanks Roberts Robinson D More

New car purchase The purchase was smooth and quick. The vehicle was missing a option that we wanted and they are taking care of getting it added for us right away. The The purchase was smooth and quick. The vehicle was missing a option that we wanted and they are taking care of getting it added for us right away. The sales and service staff are friendly and courteous. I would recommend them to friends and family. Thanks! More

Happy Customer We have been customers at this location for years, but we hadn't been back since it changed owners. We had several things done on our Buick Enclave-v We have been customers at this location for years, but we hadn't been back since it changed owners. We had several things done on our Buick Enclave-vehicle serviced, tire rotation, air conditioner filter, changed, plus the check-point that is just normal routine. I waited 30 minutes, and everything was completed!!!! Thank you for your fast, friendly service. More

An honorable truck dealer in KC! I sent out for bids using Edmunds or True Car (through Allstate) across the KC GM dealers for either a Silverado or Sierra 4X4, Crew Cab, short box th I sent out for bids using Edmunds or True Car (through Allstate) across the KC GM dealers for either a Silverado or Sierra 4X4, Crew Cab, short box that could tow a minimum of 9K pounds, have heated leather seats, and a rear slider for a specific price. I requested the dealers email me what they had. This was the only dealer to fill the order specifically. They had a very well appointed truck that fit my needs perfectly that was their loaner. We closed the deal with no problems at all, they are very nice and honest, and we have recommended Roberts-Robinson GMC on our Facebook pages and will continue to do so. More