Roberts-Robinson Chevrolet GMC

This dealership is top notch in service. Always on time and no haggling with anything ever. Always super professional. Sherry in service is such a sweetheart. Always on time and no haggling with anything ever. Always super professional. Sherry in service is such a sweetheart. More

The appointments for service are easy to get and the service is done quickly and professionally. service is done quickly and professionally. More

This dealership is a no hassle one stop shop. The service is absolutely stellar, it is hard to explain how much these people go out of their way to make sure you’re happy. The sales people here The service is absolutely stellar, it is hard to explain how much these people go out of their way to make sure you’re happy. The sales people here are great to deal with, again, no hassle. Honest and upfront pricing is what you get. More

Pleasant to work with and keep you informed your specific repair. Also very prompt when I bring my vehicle in for oil change etc. repair. Also very prompt when I bring my vehicle in for oil change etc. More

When i came in to have my oil changed, my percentage meter worked, now it doesn't, what are you guys going to do about it? meter worked, now it doesn't, what are you guys going to do about it? More

the service was good . the wait wasnt to long . makeing the apointment was really easy. the staff was really nice. the wait wasnt to long . makeing the apointment was really easy. the staff was really nice. More

All were friendly, courteous, professional and timely. Would recommend this dealership to anyone, especially the service department. Would recommend this dealership to anyone, especially the service department. More

I would put this Service Department and Staff up against any dealership TOP NOTCH!!! Perfect any dealership TOP NOTCH!!! Perfect More

Roberts Robinson Chevrolet Buick GMC Hands down....The Roberts Robinson Chevrolet Buick GMC Hands down.... The finest bunch of people I have ever had the opportunity to work with when it comes to their Roberts Robinson Chevrolet Buick GMC Hands down.... The finest bunch of people I have ever had the opportunity to work with when it comes to their sales and service. Not only did they have to repair a recent rift I had with other car salesmen in general, and a shotgunned credit app not days before, but they gained my confidence in the process, fully explained every aspect of the purchase, worked out details, options, and warranties, and wrapped up my loan in exactly the way I hoped they would. I recieved what I paid for and then some. They gave me a FANTASTIC trade in value for my Rouge, found something in my Wants vs. Needs category, and treated me like more than a lady and a customer, they treated me like an OWNER. Aaaaand then came time for the fastest in and out inspection process you have ever seen. When it comes to service, everything has been on point, and when I did have a break down and needed to use my warranty, they were SPOT ON. Everything was spectacularly clean, the people were friendly, again, treated like more than a customer. I WAS AN OWNER. They even helped me arrange all of the assistance I needed to get back and forth from the shop to the Good Samaritan, kept me cool with refreshments while I waited, and had a bad starter fixed in less than 24 hours of it coming in on a tow truck. Aaaaaand then the first oil change and rotation, which was a great deal less money than I expected to pay. I'm also working out a few kinks in the truck and the service AND the sales department went waaay out of their way to get these fixed for me. Great communication, great references, and super knowledgeable attentive staff in a b^t*hin' waiting room.... #dealershipheaven #robertsrobinson #salesandservice I am humbled and grateful for the experience because I went into their dealership in the first place ready to cry over the ill treatment by another dealership, and today, I picked up my truck with a huge smile, Literally, Happy to be there. Thanks Monty Tankersley in Sales, and Christopher Casey in Service. From Kriston the energetic social worker lady with the weird outfits and Atlas, the pitbully co-pilot. God puts people in your path for a reason.... More

I brought my new Chevrolet to Roberts Robinson for the first basic oil change and tire rotation that is when my nightmare and regrets started. I began to periodically check on the progress of my vehicle first basic oil change and tire rotation that is when my nightmare and regrets started. I began to periodically check on the progress of my vehicle and observed a mechanic trying to gain clearance on the car hoist by pulling up on the top center of the fender wheel openings while another mechanic was trying to position the swing arms under the car. During this reckless act they dented one of the car fenders. Later, I checked on the car again and I saw the same mechanic, who pulled up on the fenders, using a shop towel wiping and inspecting the center area of the fenders. I thought he was wiping off his fingerprints only later did I realize he was inspecting to see if he had damaged both fenders. I entered and exited the car from the back of the car and did not drive the car for a few days and I did not realize it was damaged. When I brought the car back to the dealership they became argumentative and denied that they did the damage. They claimed it was my opinion that they damaged my car and questioned why I didn't bring it back sooner. They wouldn't fully listen to my explanations. I told them that it was not an opinion but a fact that they damaged my new car because I saw them pulling up on my car fenders. I told them to run the car on to the hoist and check the clearance and ask the mechanics, who denied damaging the car, how they got the car on it. They told me they were too busy and short handed to do it. They did pound the dent out 98%. They also failed to reset the oil life monitor. They failed to reset the TPMS system. They did offer to reset it but this would be my fourth 60 mile trip for a simple oil change service and I am done with them. They spilled old oil on my coolant reservoir. I also noticed my dipstick was reading high and not trusting their work and for peace of mind I changed the oil and found that it was over a half quart overfilled. I hope that the overfill did not damage any gaskets or seals. This incomprehensible disappointment of this grossly unprofessional service work of the most basic and elementary kind is totally inexcusable. Train your employees, supervise your employees and inspect their work. More