Roberts Motors
Alton, IL
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341 Reviews of Roberts Motors
Always Excellent Service After purchasing 5 vehicles from Roberts I wouldn’t go anywhere else, great staff and always willing to handle my concerns. Jim Holman My salesmen and After purchasing 5 vehicles from Roberts I wouldn’t go anywhere else, great staff and always willing to handle my concerns. Jim Holman My salesmen and Mike Jacober always take care of me. More
Routine Maintenance Performed Routine Maintenance was performed without any issues. Have been using Robert's for many years and will continue to do so. May only complaint is the pr Routine Maintenance was performed without any issues. Have been using Robert's for many years and will continue to do so. May only complaint is the price for the Works Package went up $10. More
Sons new Mustang ....Had to go to Roberts , its in our blood Super service and not overwhelming . Chris Pfeiffer was the sales person we dealt with and he was great. No games .....just facts . Anna Henschen in c Super service and not overwhelming . Chris Pfeiffer was the sales person we dealt with and he was great. No games .....just facts . Anna Henschen in customer service was great about keeping in touch with us and getting appointments made ,,,,,,Overall a superior place to do business, I have family members and friends that would not go anywhere else. More
Replacing tire I was told on a Thursday afternoon while picking up my ford fusion the I needed a new tire. We made the appt for that next Monday @ 8:00. I was going I was told on a Thursday afternoon while picking up my ford fusion the I needed a new tire. We made the appt for that next Monday @ 8:00. I was going to wait since it wouldn’t take long. I ended up leaving it at 8:00. I called around noon and the service man told they didn’t have the tire and that it would be at the shop around 3. Sometime around 4-4:30 they told my husband they might not get it replaced that day. Then they called to till my the tire had been delivered and be there at 5 minutes till 6. I’m just not sure why there was not a tire when they told me there was. This was not at all how I wanted to spend my day off work. More
Love Roberts Ford! Great customer service in all departments! From sales to service dept. Will never go to another dealership! Roberts always takes great care of me and Great customer service in all departments! From sales to service dept. Will never go to another dealership! Roberts always takes great care of me and my family! More
Great customer service I just recently took my new vehicle in for service and was very pleased with the customer service that I received. Very friendly and helpful staff I just recently took my new vehicle in for service and was very pleased with the customer service that I received. Very friendly and helpful staff More
Wonderful buying experience Alan was extremely knowledgeable, incredibly helpful, attentive, friendly and great sense of humor. He listened to what I needed and guided me to a ca Alan was extremely knowledgeable, incredibly helpful, attentive, friendly and great sense of humor. He listened to what I needed and guided me to a car, that I absolutely love, that fits my needs perfectly. He took the time to explain everything and answer all my questions. Kelsey, the sales manager, explained all the pricing options and worked easily with me and my budget to make the deal happen.Tony, the business manager, thoroughly explained all of my options for the extended service contract, very knowledgeable, patient and there was zero pressure to purchase the additional coverage. Everyone involved was professional, very friendly, helpful and made the whole buying experience a pleasure. I wouldn't hesitate to recommend Alan and the entire dealership to anyone looking for a vehicle. More
professional and easy Chris was very professional and no hassle. The entire dealership was courteous and very welcoming. It was worth the 5 hour drive to get here Chris was very professional and no hassle. The entire dealership was courteous and very welcoming. It was worth the 5 hour drive to get here More
Awesome deals Great staff, great deals. We have bought multiple cars and will continue to do so. The service/parts departments are knowledgeable and friendly and qu Great staff, great deals. We have bought multiple cars and will continue to do so. The service/parts departments are knowledgeable and friendly and quick to get you what you need. Five stars across the board. More
Excellent service Hae been dealing with Roberts Motors for many,many years. Have always been treated fairly. Employees are always friendly and very helpful. Would re Hae been dealing with Roberts Motors for many,many years. Have always been treated fairly. Employees are always friendly and very helpful. Would recommend them to anyone. More