Robert Woodall Hyundai

If I could give lower rating I would. I went to buy a Hyundai Santa Cruz. The msrp was 29855. On auto trader and CarGurus it shows list price of 28855. So I expected to get it for th I went to buy a Hyundai Santa Cruz. The msrp was 29855. On auto trader and CarGurus it shows list price of 28855. So I expected to get it for the price it was advertised. The sales manager said that price was with 1000 off to finance with Hyundai. This is not true because it did not have an asterisk that said in fine print you had to finance with Hyundai. On the website it said you could get up to 1000 more for your trade if you provided contact information. When I showed the sales lady this email that said I get 1000 more for my trade she said she didn’t really know anything about that. When I mentioned getting college grad Hyundai incentive the sales manager told internet sale guy that it was too much paperwork and I probably would t get it because they didn’t want to have to do the paperwork. That was another 400 off. So I should have got it for 27455 and then a 1000 more for my trade in which was low balled to begin with he offered 25k and kbb fair trade is 26700. So even if I used his 25k it should have been 26k based on their own in-house incentive certificate. But I would have accepted 26500 for my trade. There was nothing but refusal to honor Hyundai incentives and in-house incentives plus their own add price from two different websites. You can see for yourself if you google white Santa Cruz SeL 2023. I couldn’t find my registration card so we didn’t get far in process. I could tell they wanted to go home anyway. After they hurried out of dealership at 505pm I found my registration card. So the 90 mile drive was not what I was promised nor what Hyundai advertised as far as incentives and sale price. More

They have had my parents car more then five months! They won't return calls They won't return calls More

Your Hyundai service team. From the very start your appointment coordinator was patience and helpful as we booked our vehicle for service. Left me give a little background. We are from Nee Hampshire an appointment coordinator was patience and helpful as we booked our vehicle for service. Left me give a little background. We are from Nee Hampshire and my daughter has moved to Danville Va. She has been there several months and this past week we drove her car to her as she has a new job that has training in Smithfield VA. the 2nd day in Virginia the check engine light came on. We called for an appt. The lady who answered was lovely, helpful. She even called the day before to remind us of the appt. this is how it should be!! Our appt was for 930am on a Thursday by 11:30am the service department had called us with an update. Seriously!! A dealership that gets the car in for the appt time its scheduled and calls you with an update and does not make it so you have to call back!!!! :) Many calls back and forth from this anxious mom leaving. Wanting to make sure her daughter will he safe. Every single time we were made to feel like we were the only and most impotent customer at the moment. I am beyond thrilled to have a working relationship with your service department and feel incredibly confident that in the future as my daughter brings it in for service that she and her vehicle will be looked out for. Truly an exceptional experience! How often can we say that about " going to the auto place"... again thank you. I am writing this even why we are on the road back to New Hampshire because it is one of the things that will comfort me in having her be away from us. Thank you again, sincerely Heidi More

Great car buying experience Larry Davis was knowledgeable, friendly and professional. He has gone above and beyond to make sure that I am satisfied with my car. Randy Gatewood Larry Davis was knowledgeable, friendly and professional. He has gone above and beyond to make sure that I am satisfied with my car. Randy Gatewood was wonderful to work with while processing my pre-approved loan application. This was by far the best car buying experience I’ve ever had. More

Woodall Dealership Excellent Professionals were great! I just wanted to say that while dealing Woodalls Hyundai, my purchase transaction went flawless from the beginning to the end. I am not the easiest p I just wanted to say that while dealing Woodalls Hyundai, my purchase transaction went flawless from the beginning to the end. I am not the easiest person to deal with when it comes to purchasing cars and i just wanted to say that Reggie Mann, the sales manager and my salesman Patrick Keene were professional and patient right from the beginning. We went 2 states over to buy from this dealership due to the treatment I received over the phone. There were cars closer to us but i felt like i had to make it work at this dealership due to their pricing and professionalism. Thanks again for a great transaction. Will do business again if a vehicle matches. More

Buy somewhere else I will never purchase a car from Robert Woodall Hyundai again. I was sold a car that needed to be fixed the next day,the window mechanism was br I will never purchase a car from Robert Woodall Hyundai again. I was sold a car that needed to be fixed the next day,the window mechanism was broke. it has bad tires, bad brakes, and needs an alignment. How they test drove when car came in and did not realize this I can’t figure. When they take you on a test drive so none of these issues show because they know if you go faster you will notice them, smart. That car should have been fixed before it went on the lot. We had to go back about 5 times in two weeks to get things “fixed”. The window is fixed but we still have cupped tires and car is out of alighnment. We have been lied to by the sales manager. We were told the tires were cupped because it sat so long and that it did not need an alighnment after being told by service manager it did need alighnment and should be fixed. Sales manager did have us bring car back for alighnment howerver I donot think the alignment was done or not done right as the car still pull left. We should have gotten new tires and alighnment and brakes. If this is the caliber of car they car don’t waste your money or time. A decent dealership would fix the issues to make the car with no issues. New brakes, new tires, and alighnment top off gas for the MANY trips and miles put on the car and review would be better. More

Worth the trip! Drove from Concord NC to purchase the vehicle. Arrived to find it just as advertised. Reggie Manns and Tim Crews were great to deal with. Drove from Concord NC to purchase the vehicle. Arrived to find it just as advertised. Reggie Manns and Tim Crews were great to deal with. More

Tricks of the Trade - Recalls can get you too! No issues with actual service. Rather, a caveat emptor. Each visit seems to illicit a list of items that need to be fixed in addition to what the spec No issues with actual service. Rather, a caveat emptor. Each visit seems to illicit a list of items that need to be fixed in addition to what the specific visit is for and at exorbitant quoted costs. Yesterday, I came to have a recalled item repaired, and the same 'ole routine progressed with the list of other items I should consider (interestingly, I listened as the parts people came out for each customer, as their cars were serviced, with the same routine and quotes of "you'll get ticketed for that!")...the reality is: you can fix most items on your own, and if not, save a huge percentage by not having dealerships complete the tasks. In yesterday's case, the quoted prices for additional items were $70 for an item that I completed for 10.09 and $17 for an item I completed for 5.99; their price was 544% of what I paid and by the way, it took me maybe 5 minutes to complete both tasks. Caveat Emptor - don't be had. More

Accents I have been driving the Hyundai accents for a number of years and I wouldn't drive any other car that's out here in the market! My sales team is aweso I have been driving the Hyundai accents for a number of years and I wouldn't drive any other car that's out here in the market! My sales team is awesome as usual ! Patrick is the best and hope he continues to stay around for along time because I wouldn't want to deal with no one else. Patrick did express that he would love to work for Hyundai Cooperation because his love and passion for the brand! More