Robert Horne Ford

Great Service, Awful Salesmanship! I had a 2013 Ford Expedition Limited, I mean that SUV was LOADED!! You name it, it had it, I believe only the King Ranch Version with some badging an I had a 2013 Ford Expedition Limited, I mean that SUV was LOADED!! You name it, it had it, I believe only the King Ranch Version with some badging and perhaps some wood grain interior has/had more bells and whistles than mine did. I took it in for service, and the service people there are VERY good, they treat you right, they are courteous and very friendly. Roy, and Tyler will treat you right, and their gentleman that runs the Customer Shuttle Service, Fred, is a Top Notch guy!!! While I was there I spoke with a sales person about trading in my 2013 Ford Expedition Limited for either a 2013 Ford F-250 or a 2014 F-250, I was not necessarily looking for a brand new one, but still wanted a good newer truck to fit my needs. The sales person was pretty good, we found a 2014 F-250, took it for a drive, I really liked it! Their Sales Manager (I believe) basically insulted me on the my trade in value, and told me that was the best he could do, he started talking about KBB Pricing even when I told him I had the NADA Pricing printed off. When I pulled out the KBB Pricing and told him he was WAY Under valuing my truck based on that as well, then he started talking about Auction Pricing, and what my truck could sell for. When I told him that he had a 2012 Ford Expedition XLT, not as loaded as my truck on HIS lot for sale, and he was asking $4500 MORE for it, than he was offering me for my truck, he didn't have a lot to say. He pretty much said that was his best offer and that's all he could do, I told him "No Thanks" and Bye! Their inter-communication is awful, the Sales Manager apparently didn't tell the salesperson what had happened, because for the next 2 days I received 2 different phone calls asking about coming back in and getting the truck. These guys look to try and get you coming and going; I realize they need to sell my truck, they are in the business of making a profit, I get it, I understand that. I refuse to let them make a BIG profit on me with my trade, then make a big profit on selling me a new/used truck, and then turn my truck around and make another big profit when they sell it, not happening. If you need service, by all means take it to them, but if you need a new truck or car, I recommend going somewhere else!! More

2015 Ford Fusion Purchase We went on true car and placed information about cars we were interested in. After meeting many dealers and their products I was exhausted and sort of We went on true car and placed information about cars we were interested in. After meeting many dealers and their products I was exhausted and sort of gave up looking for a while. A few days later we received a call from Corey Royal at Robert Horne ford. I took a chance and drove out and was glad i did. Nice Kid, not pushy and he got me the true car price i had on my certificate. I had a bank check and drove away 1 1/2 hour later. Give them a chance and tell them I dont want to pay a lot for this car. Hopefully your experience will be as enjoyable as mine! Wayne and Michelle Langlois Queen Creek AZ More

Satisfied Purchased a 2014 Ford E-Series 250 with low miles for our business, happy with the process. Dale Hickey took care of us, did a good job. Loan depart Purchased a 2014 Ford E-Series 250 with low miles for our business, happy with the process. Dale Hickey took care of us, did a good job. Loan department professional and quick. Would recommend them. More

Rock and a Hard Place This Sales Consultant was amazing and took all the anxiety i felt about making a deal for my new vehicle. I just wanted to again say thank you for mak This Sales Consultant was amazing and took all the anxiety i felt about making a deal for my new vehicle. I just wanted to again say thank you for making everything easy on someone like me who doesn't know much about new cars. More

Third Ford Purchased at Horne This is the third Ford I have purchased here. Easy to do business with and sales person was very competent. Honest people and good service dept. This is the third Ford I have purchased here. Easy to do business with and sales person was very competent. Honest people and good service dept. More

Best experience of any dealership Our visit to Bob Horne Ford was the absolute best experience ever at a dealership! The Sales Professional we worked with, Tony Petriccione, was extrem Our visit to Bob Horne Ford was the absolute best experience ever at a dealership! The Sales Professional we worked with, Tony Petriccione, was extremely knowledgable about the vehicle specifiations and took the time to genuinely listen and understand our needs. More

Best car buying experience ever! I am happy with the car I got and the best ever customer service . Corey was wonderful and knew his job well. Joe made the financial part an easy pr I am happy with the car I got and the best ever customer service . Corey was wonderful and knew his job well. Joe made the financial part an easy process. Both are outstanding in their customer service skills. My son bought there in 2005 and always talked about how well he was treated there and that is why we went there today. I plan to keep the car for a long time but will definitely be back when I buy again. Thanks so much. More

Very serious about meeting our needs this is not my first rodeo in buying a vehicle and normally very conscientious about dealerships and sales. However, we stop in at Robert Hornes Ford this is not my first rodeo in buying a vehicle and normally very conscientious about dealerships and sales. However, we stop in at Robert Hornes Ford a and was greeted by a young professional sales staff member(Corey Royal) who not only understood are needs ,but immediately showed us the vehicle we had been searching for. The dealership was tremendous in putting the deal utogether. So far, the best dear ship we had delt with. I will highly recommend this dealership with these outstanding professionals! More

Purchase of Used Vehicle Cannot sing enough high praises for Dale Hickey & Brian Golia. We had a few bumps in the road but both Dale & Brian worked VERY hard to get everything Cannot sing enough high praises for Dale Hickey & Brian Golia. We had a few bumps in the road but both Dale & Brian worked VERY hard to get everything worked out. I would purchase another vehicle from Dale any time More

This is how to get repeat business Horne Ford knows how to treat a customer. The salesman I dealt with was the internet manager. He was friendly, patient, and very knowledgeable about Horne Ford knows how to treat a customer. The salesman I dealt with was the internet manager. He was friendly, patient, and very knowledgeable about the cars on the lot. This made selection much faster and more comfortable. Finance had to get creative because I didn't give them much wiggle room, but their efforts to get the numbers on my side were impressive. Both Will and Brian convinced me to purchase my next vehicle here as well. My new Fusion is outstanding! Thanks guys, I plan to recommend Horne Ford to everyone. More