Robert Horne Ford

Not all words spoken by this dealer are set in stone!!! Not Honest, Doesn't live up to their promises...There's the catch. PROMISES..Don't believe what your told!!! By anyone at this dealer!! Not Honest, Doesn't live up to their promises...There's the catch. PROMISES..Don't believe what your told!!! By anyone at this dealer!! More

Normally car buy is a royal pain but, this was actually a fairly pleasant experience. The salesman (Chuck) was friendly, not pushy, and in spite of only being there for two week, was very knowledgeable. Over fairly pleasant experience. The salesman (Chuck) was friendly, not pushy, and in spite of only being there for two week, was very knowledgeable. Overall a good experience and a good deal. More

Great Service from the Team at Robert Horne Ford. The service was completed on time with a friendly atmosphere from Service Writer to Checkout With Cashier. Thanks for a job well done service was completed on time with a friendly atmosphere from Service Writer to Checkout With Cashier. Thanks for a job well done More

Service was great. Roy was very helpful and worked around my schedule. I would highly recommend him. My vehicle was completed and delivered as promised. my schedule. I would highly recommend him. My vehicle was completed and delivered as promised. More

Great sales personnel, Bobby Spinks did a lot of work to earn our business. A glitch or two in Finance, problem solved. Bought a Truck! earn our business. A glitch or two in Finance, problem solved. Bought a Truck! More

1st Time ! Just purchased a used ford escape (private) and needed to replace burnt brake lights, no appointment needed - fast and courteous. My wife loved the P Just purchased a used ford escape (private) and needed to replace burnt brake lights, no appointment needed - fast and courteous. My wife loved the Popcorn ! More

Great Our experience with Robert Horne Ford was great. Louie Belitsos, who took care of us, was very helpful and courteous. We will definitely recommend th Our experience with Robert Horne Ford was great. Louie Belitsos, who took care of us, was very helpful and courteous. We will definitely recommend this dealership to others. More

Ford Edge Like the vehicle. Employees are pleasant to work with, not plushie, and very helpful. From my first phone call to driving away felt comfortable and he Like the vehicle. Employees are pleasant to work with, not plushie, and very helpful. From my first phone call to driving away felt comfortable and helpful. More

This rating is ONLY AFTER my most recent service visit. My 75K mile service last week redeemed this dealership from a ZERO stars to 4. I had addressed my thoughts and feelings of the sales rep's. attitude My 75K mile service last week redeemed this dealership from a ZERO stars to 4. I had addressed my thoughts and feelings of the sales rep's. attitude and attention to my problems which included two IMMEDIATELY (still on the lot) after sales problems, along with the service problems I experienced for my 70K mile service, AND with the service departments attitude toward me when I told them the problems I'd had with the Sales and previous Service reps which had never been rectified....these service people announced they would not take care of my pre-existing (since the day of sale) problems until I paid a $165.00 "DIAGNOSTIC FEE". The salesman and previous serviceman HAD DIAGNOSED THE PROBLEMS AND TOLD ME TO RETURN. Remember the original salesman, (no longer in your employ - no wonder) along with the first serviceman (also no longer in your employ, no wonder) had told me to return to your service dept. on a slow afternoon (preferrably Tuesdays or Thursdays) and my problems would be handled. Due to your service departments attitude toward me when I took it in one "quiet" Thursday afternoon, I went elsewhere for advice on my problems and did NOT HAVE TO PAY A $165.00 DIAGNOSTIC FEE. I was NOT looking forward to going back to this dealership for my 75K mile service and was looking for another dealership. Fortunately for your dealership my time was limited and I had no choice but to return for my 75K mile service. At this point in time I don't regret that decision as my serviceman this time proved to me that you do have at least ONE attentive, helpful, friendly and honest employee...hence the increase in stars allotted this time and I don't currently look at my 80K mile service with the same trepidation as the last visit. P.S. I never did see my review from those previous visits posted on your site. More

Check Engine light on. I took me Escape in fbecause the "check engine" light was on. I had previosly had the system checked and was advised that the trouble code was P0369. I took me Escape in fbecause the "check engine" light was on. I had previosly had the system checked and was advised that the trouble code was P0369. Because of heavy work load, it was two days before the car was ready. Total cost was $457.79. ONe day after repairs, the "check engine" light was once more on. I again had the system checked and the trouble code once again was P0369? Taking it back today to see if they can get it right this time. More