Robert Brogden's Olathe Kia

BUY YOUR NEXT CAR HERE!! We went to a different Kia dealer before coming here and they were refusing to work with us on price for a “new” car. The car had 7,500 miles on it and has been in a fender ben dealer before coming here and they were refusing to work with us on price for a “new” car. The car had 7,500 miles on it and has been in a fender bender as a loaner car. I don’t consider that to be a “new” car. We walked out of that dealer and came straight here! Everyone was great here! Keston sold us our 2022 Kia Sportage and it is awesome! He answered all our questions and we were able to negotiate with them. Definitely will be referring everyone to this dealer!! More

What a joke. Went to dealership with excellent credit rating. 780-815. Picked out a car and made deal 9/7/21. They tried to add $4500 warranty. I told them no. They said come back next day and sign new c rating. 780-815. Picked out a car and made deal 9/7/21. They tried to add $4500 warranty. I told them no. They said come back next day and sign new contract which I did Found out they processed origional contract with warranty and bank funded loan. Demanded refund and dealer paid off origional loan and said they submitted new contract to BofA. I went weekly to both dealer and BofA on status of new loan. Dealership gave me a different story I came by. On November 7 2021 my 60 day tag expired. I had no way to register vehicle. Instead of giving me the title or another temp tag they put dealer plates on the car which I understand is not legal. Weekly trips to dealer and BofA resulted in nothing. Finally at the end of November on visit to dealer when I asked for the finance manager Melanie Vila they said she had been terminated. I told my story to new manager he went to back office. He returned and said my paperwork was still there and no loan in place. He told me to return in two days. On arrival he gave me the title to the car so I could register it and told me the bank has my paperwork and the dealership would make the two payments I should have made if the contract had been properly processed. On December 4 credit bureau shows new loan with BofA and on next day reported loan 60 days delenqient dropping credit score an avg of 80 points from excellent to average on a loan that was open two or three days. If you want poor service, constant lies, and constant aggravation along with ruining your credit rating by all means this is your dealership More

Complete lack of integrity and nothing but greed here folks. They deserve zero stars, not one... My wife and I reached out to buy a Telluride. Due to inventory shortages we had them custom order one folks. They deserve zero stars, not one... My wife and I reached out to buy a Telluride. Due to inventory shortages we had them custom order one for us months ago. When the order was placed we came to an agreement on the final price IN WRITING including all fees and add-ons so there wouldn't be any surprises when we came in later to get the vehicle. See the picture I posted of the agreement - at least I have the integrity to black out the numbers! I even conceded to buy this lame warranty package that they force on every car, no exceptions. Side note: add-ons at dealerships are never worth it (do the research) and I only conceded since my wife wanted this car so bad. Instead, when the vehicle shows up they changed their minds and wanted more money! They, including the head of the dealership Phil Skid, literally whined about how the previously agreed upon pricing was a mistake and how they weren't making enough money and could sell the car to someone else for thousands more. And the pricing disparity isn't like they had the decimal in the wrong place, we're talking that they suddenly just raised the cost a few thousand dollars. Then, when we held our ground on the price, we had in writing, they refused to call or text us back - too cowardly to even talk to us. AND THEN SOLD THE VERY CAR THEY CUSTOM ORDERED FOR US!!! What a joke. Do not go here period unless you're okay dealing with deceitful people who are greedy. More

AVOID THIS DEALERSHIP!! This dealership cares only about selling the car, They act friendly until you sign the initial paperwork but once that is done they submit inflated finance numbers to the banks t selling the car, They act friendly until you sign the initial paperwork but once that is done they submit inflated finance numbers to the banks to take profits. Melanie is good at sweet talking you, no matter how frustrated the customer can get and keeps them waiting for hours bcz she cannot get her system to work. Melanie is the finance manager who is in-charge of the paperwork but is totally unaware on how and who entered incorrect numbers on our purchase agreement. She did not care to inform us that wrong numbers were put in our purchase agreement but instead my husband came to know through credit karma. I must say about Jacob, who says nothing about what is going on in the internal office while he sits with us for 3 hrs and kept bragging about how hard he works to get a 5 star review but he too neglected my husband's text. Phil, the general manager who pretends to take complete ownership of his job and pretends to fix the issue, becomes unresponsive once he thinks he gained the trust of the customer. Then comes into play Kamal and Pat, one is out of town or responds rudely over the text and the other dodges our call. To sum it all up, they did an impeccable job in committing fraud together by submitting loan paper work with inflated numbers and then dodges our calls/texts/emails. This dealership is going down hill, fraudulent ones do not last long. These are just a few words about everyone we dealt with here and I wish I could share more but I have word limitation on my review. This dealership is not recommended! More

Went to go buy a new 2022 Sorento and found out that they automatically charge for a protection plan that cost over $4000 for the Sorento. They do this to every new vehicle that's on the lot and you can't re automatically charge for a protection plan that cost over $4000 for the Sorento. They do this to every new vehicle that's on the lot and you can't remove this at all. It's not right to charge someone for something that you don't want to the price of a car. More

The finance department is a nightmare. They told us everything was good with our loan and even took our car home. Found out weeks later things were not processed correctly and we did not have a loan ye everything was good with our loan and even took our car home. Found out weeks later things were not processed correctly and we did not have a loan yet. It took weeks them to get things straight and get a loan. I would not recommend anyone go here because they don’t know what they are doing. More

Melissa was refreshing to work with. She was honest and made the experience fun. I can’t wait to get a new Kia from her! made the experience fun. I can’t wait to get a new Kia from her! More

Mellissa was honest, transparent, fair and very helpful! We appreciate working with someone who looks you in the eye and is honest. We will shop here again. We appreciate working with someone who looks you in the eye and is honest. We will shop here again. More

Ernie and Melanie were the shiznit!!! Really good service and completely helpful with all my needs. Recommend this dealership 100%!!! Thank you again and again and completely helpful with all my needs. Recommend this dealership 100%!!! Thank you again and again More