Robert Brogden's Garden City GMC - Service Center
Garden City, KS
122 Reviews of Robert Brogden's Garden City GMC - Service Center
Service department is unreliable, nor can they give you a clear and honest answer. Ladies at the front counter also cant give a clear answer or they pass the buck. clear and honest answer. Ladies at the front counter also cant give a clear answer or they pass the buck. More
this is the second time i took the truck in to get the second fob reprogrammed. they programmed it wrong the first time. it was dropped off just before 11am and i got a call about 218pm that it was done. second fob reprogrammed. they programmed it wrong the first time. it was dropped off just before 11am and i got a call about 218pm that it was done. i was confident they got it right this time and programmed it as DRIVER2 because i explained it to 3 or 4 people on the phone. However, when i picked the truck up, the first thing i noticed is that whomever was inside the truck did not put floormats down, got dirt and greasy footprints all over the drivers side. it was on the floormat carpet, the plastic on the seat, the door, the sideboard and up by the footrest. i had just cleaned and vacuumed the entire truck on sunday for a trip we are taking this weekend so i had to spend an extra hour to clean whatever was tracked in there out and re-clean the driver side of the truck. the fob was correctly programmed and worked as expected. i will be making a point going forward to check the vehicle and take before pictures when dropping off for anything that needs to be done. other than that incident, everything else was good; communication, attitude, and helpfulness. the only other complaint was having it for 3 hours to program a key fob. but its tech, stuff happens. More
My car came out worse then when it went in, my wheel now pulls to the side pulls to the side More
Friendly service and caring very clean and my vehicle was done quickly waiting area was perfect done quickly waiting area was perfect More
Customer Service on warranty could be better. Should let the customer decide where to take their vehicle or choose someone that does a great job and not worry about the cheapest place to go to. Should let the customer decide where to take their vehicle or choose someone that does a great job and not worry about the cheapest place to go to. More
Had oil changed left oily hand prints on grill hood and inside drivers side door not happythis was not the first time inside drivers side door not happythis was not the first time More
Very friendly people take my 2022 gmc track for a ful service and they did a perfect service I will take it back next time. service and they did a perfect service I will take it back next time. More
Personnel kept me updated. Friendly personnel who want to do be best for the vehicle Friendly personnel who want to do be best for the vehicle More