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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.2
1,798 Reviews

1,798 Reviews of Robert Brogden Buick GMC - Service Center

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April 03, 2024

Got me in and out very fast and efficient. Alyssa was very friendly and helpful More

by jdirothen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

April 02, 2024

The people and dealership is fine. My problem is an oil change and rotate tires costing $142. It’s hard to justify an extra $100 for an oil change at the dealership. More

by dadmarlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Raby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Robert Brogden Buick GMC responded

Thank you for your feedback.Having your oil changed at a dealership offers many advantages. Our oil changes are completed by factory trained technicians using OEM products, which help maintain performance and reliability.Ours also include a multi-point inspection for added peace of mind. We appreciate your business and look forward to serving you again in the future. Sincerely, The Robert Brogden Buick GMC Team

April 02, 2024

Davis was very nice and friendly, The 1st time the car was taken inn he explained the error would probaly talke allot longer than they had techs fpr that day and was rechueled. He explained was we wai More

by Ft Foxcoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Robert Brogden Buick GMC responded

It’s great to know that David provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

April 01, 2024

Alyssa made me feel very comfortable during and after my car was serviced.I have always had good service since we started taking the car there. More

by keisie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Robert Brogden Buick GMC responded

Keisie, it’s great to know that Alyssa provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

March 28, 2024

I pulled in with check engine lights and trouble. They were able to work my vehicle in and get me an estimate so we could get parts ordered. They then finished the repair and got me back on the road More

by RKNUDSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Robert Brogden Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Robert Brogden Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Robert Brogden Buick GMC Team

March 28, 2024

Alyssa was great! Very polite, understanding and explained everything in detail. Wish everyone was as good as she is. More

by jrjjimj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Robert Brogden Buick GMC responded

It’s great to know that Alyssa provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

March 28, 2024

Put a new motor in our vehicle, then drove to BMW to trade in because the vehicle was not reliable More

by cpatton8484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

March 28, 2024

Good communication and provided professional service from start to finish. Will only have my vehicle serviced at Brogden. More

by CHIP_HARRINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Habiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Chip. Sincerely, The Robert Brogden Buick GMC Team

March 23, 2024

Time of service was quite fast and agent did a good job of communication. Price increased over 100% of cost of last oil change so that was a big surprise and I will consider other options for my next oil c More

by gcrockerx01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

March 22, 2024

Terrible experience, not customer friendly at all Will not recommend to anyone next time will only deal with the manager More

by MARY.DOHERTY1843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Habiger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Land
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jamaica Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Raby
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Estrada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Robert Brogden Buick GMC responded

Mary, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Robert Brogden Buick GMC Team

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