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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,005 Reviews
Call Service Center (913) 712-9342

2,005 Reviews of Robert Brogden Buick GMC - Service Center

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April 12, 2022

We make an appointment to get our oil changed and Brogden employees are very good at honoring that and doing a fantastic job. More

by CCGRANDPARENTS24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa Smith
Report | Print
Apr 14, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

April 10, 2022

They said my cabin filter was yellow and recommended to change next time. Lol I just changed it last week, so a bold face lie….Doesn’t make me trust them to be honest. More

by MERLOTBAILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young newbie, Kristie Brown
Report | Print
Apr 11, 2022 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Robert Brogden Buick GMC Team

Apr 11, 2022 -

Robert Brogden Buick GMC responded

Thank you for this feedback. We’re glad our Service Manager was able to connect with you offline. We appreciate the opportunity to rectify the situation and look forward to seeing you again at your next appointment.

Apr 12, 2022 -

MERLOTBAILEY responded

Dealership explained this was a confusion. Not sure if they told me the wrong info.

April 08, 2022

Always fast and efficient on my oil changes. Thank you for always being reliable! I appreciate it More

by ALEATHERBURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Report | Print
Apr 08, 2022 -

Robert Brogden Buick GMC responded

Thanks for your perfect review, Aleatherbury! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Robert Brogden Buick GMC Team

April 08, 2022

Very nice and pleasant to work with. Good coupons. Nice waiting area with snacks and water. More

by JGAFFNEY1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Report | Print
Apr 08, 2022 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Robert Brogden Buick GMC Team

April 08, 2022

Great service and communication. There are never any surprises when it comes to dealing with the service department More

by cludwick12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Report | Print
Apr 08, 2022 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

April 07, 2022

Aurora is awesome. She knows how important my car is to my real estate business. I’m in and out thanks to Aurora!! More

by charliep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Report | Print
Apr 08, 2022 -

Robert Brogden Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Robert Brogden Buick GMC Team

April 06, 2022

I made an appointment and had to change to a different day. I was able to change and everything went well. It was a general maintenance job. They did it in a good time frame. Thanks More

by ALEJANDROH2079
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Report | Print
Apr 08, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

April 04, 2022

Had mud guards put on my new 22' Yukon SLT. All went well. Salesman coordinated installation prior to delivery More

by TROY.RUST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Report | Print
Apr 06, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

April 04, 2022

The service was completed but some trade-off. Overall, it was good and we were able to get it in the afternoon even though we brought it early lilke the 3rd vehicle in the line before they open. More

by Ray A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach, Aurora Reed
Report | Print
Apr 06, 2022 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

April 03, 2022

I came to Brogden from another GMC dealer that I had bought my truck from, and the service department at Brogden is the best around. More

by jab3881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach, Aurora Reed
Report | Print
Apr 06, 2022 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

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