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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,004 Reviews

2,004 Reviews of Robert Brogden Buick GMC - Service Center

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July 22, 2022

Fuel pump went out they had me in and out in one day. Was impressed with getting me back in the toad More

by go.kst8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Jul 22, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

July 22, 2022

The dealership put a new axle on in front of my truck doing so they put hammer marks all over my spindle Truck only has 2418miles on it talking to the service manager she said that's what they have to do More

by BLACKIE5261
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kristie Brown
Jul 22, 2022 -

Robert Brogden Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Robert Brogden Buick GMC Team

Jul 22, 2022 -

BLACKIE5261 responded

The only way we can resolve this matter is the dealership putting on a new spindle getting rid of the one that Has hammer marks on it give me a phone number a person name if you like to resolve this matter otherwise I do not how to talk to I have already talked with the service manager and she did not want to fix the problem

July 20, 2022

Aurora is the best to work with. She’s helpful and very friendly. She’s the best in the service department! More

by BBRACKEN
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Jul 22, 2022 -

Robert Brogden Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Robert Brogden Buick GMC Team

July 18, 2022

The service department is always very courteous and professional. They're quick to diagnose and repair so waiting for service is never an issue. More

by pbelk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Jul 20, 2022 -

Robert Brogden Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Robert Brogden Buick GMC Team

July 18, 2022

They are always courteous and on time and efficient And willing to give a lender vehicle if I need one. More

by gibbsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Jul 20, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

July 17, 2022

I was well informed, didn't have too long of a wait, and got a plan in action for solving my vehicles issue! More

by MOXTHESOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Jul 19, 2022 -

Robert Brogden Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Robert Brogden Buick GMC Team

July 16, 2022

Great customer service clean area to wait for your vehicle nice rental car to use More

by bhughes9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Jul 19, 2022 -

Robert Brogden Buick GMC responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Robert Brogden Buick GMC Team

July 14, 2022

Although it sucks the factory battery only lasted 37,000 miles (2 years) Kristie did everything in her power to minimize the cost of installing a new battery. The oil change I originally went in for ended More

by cernojunk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Jul 15, 2022 -

Robert Brogden Buick GMC responded

Thank you for leaving us this great review! Sincerely, The Robert Brogden Buick GMC Team

July 12, 2022

Wonderful service, easy to schedule, on time, professional. Had me in and out in an hour! Definitely going back to get routine service More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Jul 14, 2022 -

Robert Brogden Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Robert Brogden Buick GMC Team

July 11, 2022

Excellent Service and staff. Online reservation system for service is a great timesaver. I Highly recommended Brogdon! More

by WMSCOPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Jul 13, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

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