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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,003 Reviews
Call Service Center (913) 712-9342

2,003 Reviews of Robert Brogden Buick GMC - Service Center

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August 03, 2022

The oil change took a while, 1:45, but the service associate was awesome. Thanks. More

by zfletcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Report | Print
Aug 05, 2022 -

Robert Brogden Buick GMC responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Robert Brogden Buick GMC Team

August 03, 2022

excelent. Jason helped get me hooked to in car messaging. service dpt performed first oil change More

by GTURNER0678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Carnes
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Aug 05, 2022 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

August 02, 2022

Very efficient, in and out and very pleasant to deal with! I have yet to have a bad experience More

by katiermckinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Report | Print
Aug 05, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us, Katie! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

July 31, 2022

Bought our car here and have brought it back for routine maintenance. Always pleased with their service. More

by ET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Report | Print
Aug 03, 2022 -

Robert Brogden Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Robert Brogden Buick GMC Team

July 30, 2022

Super people. .great service will come back Have bought 4 cars deom from this dealership More

by MARIOTHEBEST40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Report | Print
Aug 02, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sales Management Team - John Paul's Buick GMC - (414) 545-7000

July 30, 2022

Always timely, professional with good communication, internet, nice waiting area, and willing to answer questions. More

by FRANZB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed, Zella Rudolph
Report | Print
Aug 02, 2022 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Robert Brogden Buick GMC Team

July 28, 2022

The team was great about providing communication regarding other recommended services while my vehicle was in for routine maintenance. Pictures and explanations provided! More

by JORDAN.SCHMIDT08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Report | Print
Jul 29, 2022 -

Robert Brogden Buick GMC responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Robert Brogden Buick GMC Team

July 28, 2022

Oil change fail. Oil was leaking as I pulled away from customer service drive. Double gasket on new oil filter. Delay of about 45 minutes to reinstall and clean up oi More

by Bill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alyssa
Report | Print
Jul 29, 2022 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

July 28, 2022

Feel like I got screwed on a previous repair. The part repaired had gone bad again, 9 months after the replacement. Now the original replaced part, front strut, and its mate are both needing rep More

by GREGWXX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristie Brown, Aurora Reed
Report | Print
Jul 28, 2022 -

Robert Brogden Buick GMC responded

Hi GREGWXX – Your feedback has been brought to the attention of our Service Manager. We are currently working on a solution to address your concern. Thank you for your patience. Sincerely, The Robert Brogden Buick GMC Team

July 27, 2022

Convenient over night drop off. Quick diagnosis and the right fix. Explanation of what the issue was. More

by schooleyfamily
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Report | Print
Jul 29, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

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