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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,000 Reviews

2,000 Reviews of Robert Brogden Buick GMC - Service Center

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October 28, 2022

Everything went smoothly getting my truck ready to be picked up. Thank you very much. More

by jrkazoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zella Rudolph
Oct 31, 2022 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Robert Brogden Buick GMC Team

October 24, 2022

Purchased a used Sierra from another GMC dealer in my area due to a personal connection. However too far away for routine maintenance. Didn't know what to expect from Brogden, but excellent first experie More

by JCARLILE132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tobey
Oct 27, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

October 22, 2022

what is a SVC Admin Fee? Do you feel it appropriate to charge me for someone to process my LOF.....I made the appointment on line get a kiosk and allow me the savings of che More

by timberhillsanctuary
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Oct 25, 2022 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

Oct 25, 2022 -

timberhillsanctuary responded

Just give me the FULL price for a LOF with or without a tire rotation so I can shop that service on the marketplace,

October 22, 2022

Bought a new 1500 Denali in 2021. Since then, I have had to bring back the truck for service 6 different times for the same issue. Each time I was told the issue was corrected to on More

by bgarver01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tobie, John and the sales manager
Oct 24, 2022 -

Robert Brogden Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

October 22, 2022

Always a pleasure to do business with them, get in, get out, and everything is done right. More

by jbhewitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Carnes
Oct 25, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

October 21, 2022

Josh is a a xxxxx! He never lets you talk and treats you as youre stupid. People interupt his day and he has the same attitude on the phone. Ive bought 2 cars from yo More

by brenda.j.miller64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christi was the best
Oct 26, 2022 -

Robert Brogden Buick GMC responded

Ms. Miller, Thank you for speaking on the phone with me so we could address your concerns. As mentioned, I’m happy to be your liaison for future service visits. Please call me anytime. Paul Levin Sales Manager

October 20, 2022

The service I received for my 2014 was great. The recall was fixed quickly and and additional purchase I made to self-install was completed before I left the service department. More

by gregory-mason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamaicia
Oct 21, 2022 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

October 19, 2022

Fast efficient and fair. First choice for service on my truck. Will use again for any future service More

by wscopp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Oct 21, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

October 19, 2022

They got my truck in and fixed a known brake pad issue the same day. Unfortunately, my truck was hit in the parking lot and I have to deal with getting it fixed, but not their fault. They were quick to le More

by thouk72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Oct 21, 2022 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

October 19, 2022

Miss all the girls that worked here. So friendly and seemed like they cared. This new staff is sub par. More

by Bjoyamis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Oct 21, 2022 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We work hard to process everything as efficiently as possible, however, we have had some recent changes to our service team that have affected those efforts. We hope to earn your business back whenever you need automotive assistance in the future. Sincerely, The Robert Brogden Buick GMC Team

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