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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,860 Reviews

1,860 Reviews of Robert Brogden Buick GMC - Service Center

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February 25, 2023

Lee Habiger was my service adviser. He was very responsive and kept me informed at all steps of my service. It was a very extensive repair involving a extended warranty company. He did More

by MGZIPF
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Habiger
Feb 28, 2023 -

Robert Brogden Buick GMC responded

Thank you for your kind words. We are very happy to hear that Lee was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 25, 2023

Jamaica was fantastic, she really takes great care of you. And she is always smiling! More

by Tradewinds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamaica Johnson, Spencer Wagner
Feb 28, 2023 -

Robert Brogden Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Robert Brogden Buick GMC Team

February 23, 2023

It’s always a pleasure working with the service team at Brogden’s. They are friendly, respectful and communicate with me so that I can thoroughly understand what is needed or being done to my vehicle. More

by faith-matthias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Feb 24, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

February 22, 2023

Service is always the best. The only problem is both the things I brought the vehicle in for they could not find and they both happened on the way home from the shop. More

by ted.russell49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no names
Feb 24, 2023 -

Robert Brogden Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Robert Brogden Buick GMC Team

February 21, 2023

Found problem and fixed it with speed and accuracy! I was very impressed. That's it! More

by pharm.path
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No Idea
Feb 23, 2023 -

Robert Brogden Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Robert Brogden Buick GMC Team

February 17, 2023

Service was completed as promised but on a slightly delayed basis. As a result, transportation back to the dealer was not available on a Friday late afternoon and could not be promised until Monday mo More

by RBANNIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service Area
Feb 17, 2023 -

Robert Brogden Buick GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

February 14, 2023

Toby was helpful on the phone. Steve in the service department was especially great to work with & very helpful! More

by woesty25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Feb 15, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

February 12, 2023

Service was good on my truck. Wished they would have found the problem first time came up their instead of coming back a week after got on problem fixed. More

by jberry0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Feb 14, 2023 -

Robert Brogden Buick GMC responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

February 12, 2023

We’ve have taken this car there at least four times for them to discover that maybe I might be the starter. We probably remove the remote start my car and wasn’t even the key issue. We just assumed an the More

by jdhayes0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Feb 13, 2023 -

Robert Brogden Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

February 11, 2023

Friendly employees who took the time to make me feel valued. I enjoyed the experience, great service. More

by rayltisinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Storey
Feb 13, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

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