Robert Brogden Buick GMC - Service Center

My first 2 customer service experiences were great! This one was poor. For now getting my oil changed and tires rotated were fine. The receiving/waiting crew there now needs serious customer SERVICE This one was poor. For now getting my oil changed and tires rotated were fine. The receiving/waiting crew there now needs serious customer SERVICE training! More

The service manager made a bad situation into a breeze. They got me in on short notice and took care of two issues that the other gmc dealership could not even come close to handling. I’d recommend this ou They got me in on short notice and took care of two issues that the other gmc dealership could not even come close to handling. I’d recommend this outfit to anyone! More

The dealership is very clean and presents itself well to customers. The staff is very friendly also. The concern I had with this particular visit is that it took over 30 minutes for the service paperwor customers. The staff is very friendly also. The concern I had with this particular visit is that it took over 30 minutes for the service paperwork to make it from the shop to the service agent. I was told, voicemail message, that the recall on my Terrain would only take about 15 minutes. The service shuttle I had scheduled when I made the appointment was canceled by Jennifer per a voicemail she had left me. I sat in the service waiting room for an hour.. I saw my Terrain parked outside of the shop and unattended. I assumed they had not gotten to it yet. I had another appointment I was going to be late for and inquired how much longer it would be on my Terrain. I was told it might be another 15 or 20 minutes. I called my wife to come pick me up so we could go to our appointment. As I was getting into the car with her I received a text that my Terrain was ready. It hadn’t moved from where I saw it parked for over 30 minutes. We went to our appointment and returned afterward to pick up my Terrain, which by the way, was still parked where I had observed it previously. This was a very frustrating experience since, obviously, my Terrain had been ready the entire time I had seen it parked outside the shop. There could have and should have been much better communication between the shop and the service agent. More

I was barely settled in the waiting room when the came in and told me that it was done. Outstanding!! and told me that it was done. Outstanding!! More

The car was quickly taken to the service bay. The work was done on time and the car was brought to me and the service tech promptly took care of business. The work was done on time and the car was brought to me and the service tech promptly took care of business. More

I had a tire with a nail in it. I called the service department expecting not to be able to get in for a couple days but instead they said I could come right in. I received excellen I called the service department expecting not to be able to get in for a couple days but instead they said I could come right in. I received excellent service! More

When I first checked in the person was by my vehicle and told me to wait inside to get checked in. It took a long time before he came inside to check me in. He didn’t give me anything to sign for the ser told me to wait inside to get checked in. It took a long time before he came inside to check me in. He didn’t give me anything to sign for the service they were going to perform. It was supposed to take about 2.5 hours. When I called after 5 hours he said yes they just finished it and I could come pick it up. Then I got a text message saying it was ready. What a coincidence. When I went to pick it up it took a while for him to figure out how to check me out. All the while that he was outside running around there were other people just sitting around not doing anything that could have helped him. Don’t know if I will come back or just go to McCarthy to get my service work. More

I was told that I have to come back another time because they have "never seen" the service airbag light before and they needed some more time for research. In this computerized day and age, it seems like they have "never seen" the service airbag light before and they needed some more time for research. In this computerized day and age, it seems like an answer should be readily available. I don't really care for the fact that I have to take more time out of my schedule to come back. More

I have written the service manager and done several reviews and never have been contacted after I was advised I would. Will not be purchasing another vehicle from brogden reviews and never have been contacted after I was advised I would. Will not be purchasing another vehicle from brogden More

In for airbag recall, dash came back broken. Took months for them to repair correctly. Took months for them to repair correctly. More