Robert Brogden Buick GMC - Service Center

I have had some great experiences with Robert Brogden Buick GMC and will continue to use their service Dept and if I every decide to buy a new Vehicle I will check with them first. Buick GMC and will continue to use their service Dept and if I every decide to buy a new Vehicle I will check with them first. More

Took 4 trips in to get my rearview camera screen mirror working again. Replaced 2 parts to then realize it was a short in the camera wire. Spent a ton of time waiting in the waiting room on this vehicle an working again. Replaced 2 parts to then realize it was a short in the camera wire. Spent a ton of time waiting in the waiting room on this vehicle and 2 of the trips was out of my vehicle for 3 days at a time. The last time in you guys had my vehicle in for 3 days. Instead of replacing the faulty module right away you pissed away 3 days trying to get it to update only to then have to replace the module again. When it was determined that there was a short in the camera and it needed to be replaced I got a call from the service team that my warranty would only cover the camera not the labor. I had to call into the warranty company where I clearly explained what was going on and they ended up covering it, a call the service team should have been easily able to handle. Countless hours being on site and on the phone with you guys wasted. More

On time appointment, serviced quickly and professionally and priced fairly. The service manager did a great job. and priced fairly. The service manager did a great job. More

I recently had my Acadia in for the first 5K mile oil change. The service department was friendly, courteous, and kept me informed. change. The service department was friendly, courteous, and kept me informed. More

Fast & easy! Great communication! Told me up front what the cost would be prior to performing the work! Great communication! Told me up front what the cost would be prior to performing the work! More

Routine service and safety recall inspection were completed in a timely manner and as expected. completed in a timely manner and as expected. More

They did not reset my oil to 100%. Every item on the checklist showed green, which I find hard to believe on a vehicle that's almost 11 years old. Two days after I had it in the sho Every item on the checklist showed green, which I find hard to believe on a vehicle that's almost 11 years old. Two days after I had it in the shop, my car overheated on the highway due to an antifreeze/coolant leak. I wonder if they even changed the oil and topped off all the fluid levels! The service department seems to have gone downhill. More

Service was great and timely. Randy was my service advisor and he was very polite. Randy was my service advisor and he was very polite. More

They were professional and efficient. Xxxxx xxxxx xxxx xxxx xxx. Xxx xxxx xx xxxxx xxxx Xxxxx xxxxx xxxx xxxx xxx. Xxx xxxx xx xxxxx xxxx More

Prompt, courteous service with good communication! My service advisor Randy was very good at his job. Thank you! My service advisor Randy was very good at his job. Thank you! More