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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,860 Reviews

1,860 Reviews of Robert Brogden Buick GMC - Service Center

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December 03, 2023

The team did a great job getting my vehicle in and out quickly and answering some additional questions I had about warranty More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words, Eric. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

December 03, 2023

Max was good. He took good care of me. The problem is I keep bringing my truck in for the same problems, that they seem to fix. More

by ted.russell49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Robert Brogden Buick GMC responded

Ted, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

December 02, 2023

Everything was good. No major complaints. They need a better waiting area for the amount of people they are servicing. More

by Black_Jack_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

November 30, 2023

The service agent that greeted us was friendly and helpful. The quality of work performed in a timely manner. More

by sgarvey53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

November 29, 2023

Fantastic experience. In and out in less than forty minutes for oil chance, inspection and tire rotation. My serviceman was top notch. More

by Tiger Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Robert Brogden Buick GMC responded

Bill, we are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

November 29, 2023

Maximus Romine was the service advisor and he completed the paperwork. Vehicle was serviced quickly More

by ROGER.CALLAHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maximus Romine
Nov 30, 2023 -

Robert Brogden Buick GMC responded

Roger, it’s great to know that Maximus provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

November 27, 2023

Got us in and fixed up fast, staff was great. Thanks to everyone that was involved! More

by ZACK15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words, Zack. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

November 18, 2023

Using Brogden service group is a pleasurable experience. They are are courteous, professional, helpful and often speedy in getting whatever job needs to be completed. More

by Kc09er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

November 17, 2023

Appt was at 11 for my husbands truck. He Left the car went back at 2:30 they haven’t even started on it. He was there over and hour waiting with nobody telling him anything. He asked and More

by Bjoyamis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Robert Brogden Buick GMC responded

I am sorry your visit was less than ideal. I assure you we do our best to meet all expectations set by our customers but on occasion outside issues arise that puts us behind. I have called and left a message for you to give me a call so we may have a conversation regarding the issues you experienced. Please feel free to call anytime. Brian Everhart 913-782-1500

Nov 17, 2023 -

Bjoyamis responded

If it was a one off I would understand but it has been multiple times the service has been less than ideal. And we are just coming for our oil changes etc, not any major issues. Not sure what is going on but this isn’t the first 1 star review I left and it’s always the same “form filled” response. You want to charge sky high prices for parts and labor, you want us to accept mediocre, and then you turn around and want us to trade in our vehicle at your dealership.

Nov 19, 2023 -

Robert Brogden Buick GMC responded

My response is not form filled, I responded to it myself. We do apologize about the issues, and we are in the process of getting everyone on the same page to get the service procedures and all that goes with it in line with our expectations. Please feel free to call me if you need to talk about any other issues.

November 14, 2023

Brian really took good care of us. I would recommend him to any one who asks. More

by lforkner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

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