Robert Brogden Buick GMC - Service Center

service Had appointment to have the vehicle serviced, oil changed and checked out the sensor for front of vehicle to indicated if vehicle crossed over lanes e Had appointment to have the vehicle serviced, oil changed and checked out the sensor for front of vehicle to indicated if vehicle crossed over lanes etc More

HONEST AND CARING While I think there could have been a few more service technicians, perhaps I was too early, over all they were honest, professional, and completed th While I think there could have been a few more service technicians, perhaps I was too early, over all they were honest, professional, and completed the job as advised it would. More

Great Service The hub went out on our 2018 Encore and Robert Brogden was great about getting us in for repair as soon as possible. Miss Annette drove me to work an The hub went out on our 2018 Encore and Robert Brogden was great about getting us in for repair as soon as possible. Miss Annette drove me to work and picked me back up right when I got off work. She is a complete delight. Cody kept me updated on my repair and was so friendly and helpful. Great team. More

Taken care of very well! We called on a Friday evening requesting service for our daughter’s vehicle as soon as possible as she had just drove in from KState and needed to lea We called on a Friday evening requesting service for our daughter’s vehicle as soon as possible as she had just drove in from KState and needed to leave by Sunday afternoon to get back to school. We were told to bring it in but that they were already double booked and couldn’t promise they could get it taken care of in time but would try their best. By Saturday at noon Corey had called to say the problem was not only figured out but fixed entirely! We are extremely grateful for them fitting us in and being so helpful. Thank you! More

Great Service ! I have been coming to Robert Brogden for more years than I can remember. Have bought 10 cars from them for both my wife & myself. I always bring my ca I have been coming to Robert Brogden for more years than I can remember. Have bought 10 cars from them for both my wife & myself. I always bring my cars to Brogden for servicing because I know I can depend on them for fast friendly service. Their knowledgeable service staff provide exactly what service is needed without pushing for extras that are not (as I experienced at other dealerships before I became a Brogden fan). I will continue to use Brogden for all my service needs & highly recommend them. More

Repair left front seat The repair was done in a satisfactory manner. The part had to be ordered. When the part came in, we were contacted and the work was done on time. The repair was done in a satisfactory manner. The part had to be ordered. When the part came in, we were contacted and the work was done on time. More

They made the process very easy. It was a painless process to bring my newly purchased vehicle in for service. I explained what I felt the car doing, and they listened carefully and It was a painless process to bring my newly purchased vehicle in for service. I explained what I felt the car doing, and they listened carefully and got a clear understanding and were able to repair it and have me behind the wheel again the next day. My salesman even checked on me to make sure I was being taken care of. More

Well Done and On Time I am well pleased with the service center at Robert Brodgen Buick GMC. Getting an appointment is easy. My vehicle is always in and out as per their I am well pleased with the service center at Robert Brodgen Buick GMC. Getting an appointment is easy. My vehicle is always in and out as per their time estimate. More

Took longer than I expected but excellent customer service. Your waiting room television is set on some sort of loop and if you have to be there for a couple of hours it would ha e been nice for the dealership Your waiting room television is set on some sort of loop and if you have to be there for a couple of hours it would ha e been nice for the dealership to have options. I would have rather watch local or national news then the wedding channel. Had to put earplugs in to watch it on my laptop. More

Falsely charged but has been corrected I brought my Sierra truck in for a oil change and transmission service last Saturday afternoon. I was called and given my costs over the phone and wa I brought my Sierra truck in for a oil change and transmission service last Saturday afternoon. I was called and given my costs over the phone and was charged my credit card via the phone because I made arrangements to pick up the truck after the service departments closing time. When I came to pick up the truck the sales receptionist gave me my keys and receipt. The receipt was $60 more than the amount I was told over the phone. I have the Ally oil change program and was charged for the oil change. This was discussed with the service writer when I brought the truck in. There was no one to dispute this charge since the service department was closed. I contacted my service writer the following Monday and left a message. There has been no response from anyone at Brogden so far. This makes me wonder if the added charge was not a simple mistake but rather trying to run up my bill. Seems very dishonest to me. More