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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,860 Reviews

1,860 Reviews of Robert Brogden Buick GMC - Service Center

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February 13, 2024

The work was well done. I was just disappointed at the long wait that I was not expecting or prepared for based on the pre-visit estimates. It’s never happened before, and I More

by kpfaith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t catch his nane
Feb 14, 2024 -

Robert Brogden Buick GMC responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Robert Brogden Buick GMC Team

February 11, 2024

Terrible service and pricing. Serviced 9 days apart and they found $4000 and $1200 after two full diagnostics. Zero transparency and egregious charges. More

by jpdutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Land
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

February 10, 2024

I got in and out in very little time. This included an oil change, tire rotation and other options to address with the staff! Great experience!! More

by danrice2723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Robert Brogden Buick GMC responded

Dan, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

February 10, 2024

Alyssa was great to work with. The got me in and out quickly and the service was great. More

by MIDWESTMILLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Robert Brogden Buick GMC responded

It’s great to know that Alyssa provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

February 09, 2024

Kindred, help me with my truck. I had a bad radio. He got the part for me and installed it no time at all and I was in and out and on my way. More

by THEMANSTAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kindred William
Feb 09, 2024 -

Robert Brogden Buick GMC responded

It’s great to know that Kindred provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

February 09, 2024

They were friendly and addressed my concern promptly. I do feel GM should be issuing a recall regarding reoccurring brake failures involving their Sierra pickup trucks. More

by lkfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

February 08, 2024

I appreciate the my vehicle taken back and completed within a hour so that I continue with my daily errands More

by DETHOEL95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Robert Brogden Buick GMC responded

We are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

February 07, 2024

Great team. Brain and Jim were very helpful . . G. R. E. A. T. T. E. A. M More

by DLPHILIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamaica Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience, Philip! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

February 07, 2024

The Cust Service repo was great to work with and provided detailed info to help me get in and out of the department quickly. More

by bbascue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby?
Feb 08, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

February 04, 2024

Ryan was a very professional , respectful , honest man to help me find our vehicle we wanted More

by DYLANREYNOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Robert Brogden Buick GMC responded

Thank you for this amazing review and shoutout for Ryan! We really appreciate your business, Dylan. Sincerely, The Robert Brogden Buick GMC Team

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