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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,889 Reviews

1,889 Reviews of Robert Brogden Buick GMC - Service Center

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January 05, 2019

Excellent service. I got a service appointment on short notice. The oil change and tire rotation done in reasonable time. Best of all at NO charge. I am happy. More

by muelms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Myers
Jan 07, 2019 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

January 05, 2019

Oil change and tire rotation. Jerime at Robert Brodgen GMC Service is fantastic. Exceeded my expectations. When you need it now go see Jerime at Robert Brodgen GMC. Very pleased. More

by THEMANSTAN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerime
Jan 07, 2019 -

Robert Brogden Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

January 05, 2019

Took 2 1/2 hrs to put a battery in car charged $236. Will never go back to this dealer again! Somehow they made heater unworkable. Then wanted $900 plus tax and shop supply’s to fix it More

by foodforu@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristen McCullough
Jan 07, 2019 -

Robert Brogden Buick GMC responded

We value the opportunity to learn of your experience here at Robert Brogden. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

January 04, 2019

DuPont finish Great service, finished before they said they would, which was great, and I received a loaner car. All in all, great service by all I had to deal with More

by debotom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

January 02, 2019

Great Took care of all my needs.Answered all my questions,Very friendly,Priced just right, Prompt service,I will recommend everyone I no to use Robert Bro More

by MAHLERS08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen McCullough
Jan 02, 2019 -

Robert Brogden Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Craig Blacklidge - General Manager - (913) 782-1500

January 01, 2019

Engine power reduced I took my Terrain in after engine power was reduced and an engine light came on. They wuickly diagnosed the problem and told me when a part would arri More

by nathan.porter.0320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie (service)
Jan 02, 2019 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Craig Blacklidge - General Manager - (913) 782-1500

December 31, 2018

Routine Oil Change Purchased our used Chevy Traverse from here and they gave us 2 complimentary oil changes! The service was quick and done well. I would highly recommen More

by KDCOOPER317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen McCullough
Jan 02, 2019 -

Robert Brogden Buick GMC responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Best, Craig Blacklidge - General Manager - (913) 782-1500

December 29, 2018

Bad service department Service reps act as if you are bothering them, rude, VERY unprofessional. Service departments are what kills GM dealerships. I would never recommend a More

by LIONSFAN1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All service employees
Dec 31, 2018 -

Robert Brogden Buick GMC responded

We appreciate hearing about your recent visit. Our priority here at Robert Brogden is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

December 28, 2018

Inspection of a used vehicle Kristie was very knowledgeable and polite and the service personnel performed a thorough inspection of a used vehicle from another dealership. While w More

by PVSPENCER48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Myers, Kristen McCullough
Dec 31, 2018 -

Robert Brogden Buick GMC responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Craig Blacklidge - General Manager - (913) 782-1500

December 27, 2018

Thank you I bought my new Encore at your dealership last month and LOVE it!! However I am still learning how everything works. I was at the dealership today to More

by betty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Scire
Dec 27, 2018 -

Robert Brogden Buick GMC responded

Hi Betty! Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Craig Blacklidge - General Manager - (913) 782-1500

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