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Robert Brogden Buick GMC - Service Center
Olathe, KS
1,888 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,888 Reviews of Robert Brogden Buick GMC - Service Center
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February 20, 2019
Slow service and lack of customer service The actual service of my vehicles is always top notch. It was the speed of service that was not at the usual high level on my latest visit. I saw that The actual service of my vehicles is always top notch. It was the speed of service that was not at the usual high level on my latest visit. I saw that my car was ready and noticed that the service advisor was on a call on her work phone while swiping through messages on her cell phone as I was waiting to get my car so that I could get on my way to work. No urgency in expediting the service. More
by OP1
Verified CustomerEmployees Worked With
Kristie Brown
February 20, 2019
Slow service I’ve had four or five scheduled appointments for an oil change and tire rotation and three of those appointments have taken a full two hours. Each t I’ve had four or five scheduled appointments for an oil change and tire rotation and three of those appointments have taken a full two hours. Each time I am told it will only take one hour. I was offered a free car wash one time and most recently was given a $25 discount, however I would prefer to just get in and out in about an hour. More
by kctaylor58
Employees Worked With
Kristie Brown
February 16, 2019
Better but still not great. We brought our car back to Brogden reluctantly after an awful previous experience. The scheduler lured me in with hopes of a new Service Manager and t We brought our car back to Brogden reluctantly after an awful previous experience. The scheduler lured me in with hopes of a new Service Manager and the previous service advisor that “assisted” us having moved on. One positive is that our warranty repairs were actually performed this time (3000 miles shy of the end of our bumper to bumper). However, we dropped the car off at 7:15am and had to call 3 times to get updates on whether it would be finished same day. At 4pm we were notified we’d need to wait to pick up the car until the next day due to “ordered parts.” This begs the question that had the repairs started earlier in the day, could the necessary sealant have been delivered same day rather than 7am the next morning from the parts shop? All in all, if you need an oil change and tire rotation, you can take the car here. But for anything more serious, maybe try somewhere else. More
by banneler55
Employees Worked With
Kristen McCullough
February 15, 2019
Trusted Service provider Kristen does a great job ensuring the technician understands the issues with my Acadia and I am kept informed of the repair progress. A loaner was pr Kristen does a great job ensuring the technician understands the issues with my Acadia and I am kept informed of the repair progress. A loaner was provided but the tech came in on Saturday and finished the job. More
by ROCKBSMAB
Employees Worked With
Kristen McCullough
February 14, 2019
Always dependable The service department keeps one informed of repairs or maintenance progress and does so in the time allowed. Kristen is good as always and knows the The service department keeps one informed of repairs or maintenance progress and does so in the time allowed. Kristen is good as always and knows the brand. More
by FRANZB
Employees Worked With
John Greenquist, Kristen McCullough
February 13, 2019
repair of purchased used pickup While it took sometime to get parts and scheduled for work ,I was treated very well and the job was completed very quickly. People were very nice and While it took sometime to get parts and scheduled for work ,I was treated very well and the job was completed very quickly. People were very nice and helpful More
by WSJ
Employees Worked With
Jeramie Albin
February 12, 2019
My car was happy and so was I The service went well and went pretty fast even though I walked to a nearby fast food restaurant to pass the time since I was hungry. After I got back The service went well and went pretty fast even though I walked to a nearby fast food restaurant to pass the time since I was hungry. After I got back everything was in order and it was a smooth checkout. More
by MOXTHESOX
Employees Worked With
Kristen McCullough
February 12, 2019
Great service from Omar I have an old Buick Lesabrethat’s probably older than Omar I was having issues with the check engine light, two weeks prior to that I have a VAC sens I have an old Buick Lesabrethat’s probably older than Omar I was having issues with the check engine light, two weeks prior to that I have a VAC sensor replaced, The same check engine light came on for that same issue found out that my hose was deteriorating and Omar was able to fix it at no charge to me I was very appreciative of this because this car is really old and gets me my daughter from point a to point B but it’s a great little car. Omar Exemplify superior customer service More
by Rob Olathe
Employees Worked With
Omar
February 09, 2019
It went well Everything was done on time and to my satisfaction. Jeramie went out f his way to show me some things I had questions about. Price of repairs was reas Everything was done on time and to my satisfaction. Jeramie went out f his way to show me some things I had questions about. Price of repairs was reasonable. More
by cporterkc
Employees Worked With
Jeramie Albin
February 08, 2019
Best service in town! Robert Brogden has a simple philosophy, if the customer isn't happy they aren't happy. They strive to be the best and they are! Robert Brogden has a simple philosophy, if the customer isn't happy they aren't happy. They strive to be the best and they are! More
by Phillip Gagnon
Employees Worked With
Kristie Brown
