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Robert Brogden Buick GMC - Service Center
Olathe, KS
1,888 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,888 Reviews of Robert Brogden Buick GMC - Service Center
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February 25, 2019
Not happy! I have been going to your service for my truck since I bought it in March 2016 and this was the first time I was so disappointed! I repeatedly ask th I have been going to your service for my truck since I bought it in March 2016 and this was the first time I was so disappointed! I repeatedly ask the service techs when they change the oil to reset the computer so that my change oil would not come on before it was due and so that OnStar would not be getting signals from the truck which was miss diagnostics. The fluids in the truck were not topped off and the tire pressure was not checked as I had requested. More
by bluekate46
Verified CustomerEmployees Worked With
Kristen McCullough
February 25, 2019
Great Job! I brought my Acadia in for an oil change and they provided fast service and kept my appointment time! I appreciate timely service and friendly employe I brought my Acadia in for an oil change and they provided fast service and kept my appointment time! I appreciate timely service and friendly employees! Now if they could only provide gluten-free treats in the waiting area ;) More
by KariH
Employees Worked With
John Greenquist, Kristie Brown
February 25, 2019
Regular maintenance When I schedule my appointment it was o. A Saturday for the following Saturday. They said they would call me back on Monday. I never heard from anyon When I schedule my appointment it was o. A Saturday for the following Saturday. They said they would call me back on Monday. I never heard from anyone until Friday. I don't k owe why it takes that long to call someone back. After the service, I also made a key claim for a key that I lost, I know that can not be processed on a Saturday. Again 5hey said that they would call me on Monday and update me. They did not call me. I have no problem with the service that was preformed by the technician. I do have a problem with thier customer relations. I'm not asking for them to do anything out of the ordinary, just do what you say you are going to do. More
by BRIAN.DIBBEN
Employees Worked With
Kristen McCullough
February 24, 2019
Thank you! Everyone at Brogden is always helpful, professional and friendly! Thank you to Scotty Smith and Terrie Horton for making my car-buying experience so p Everyone at Brogden is always helpful, professional and friendly! Thank you to Scotty Smith and Terrie Horton for making my car-buying experience so positive. Thank you to the Service Team for making the first Oil Change for my Encore positive! I love my Buick Encore, refer Brogden to my friends and also to the many people who compliment my cute Encore! More
by MARIA
February 23, 2019
Continued Quality Service We have purchased new and certified used vehicles and serviced our vehicles at this dealership since 2007. We've purchased the GM protection plan and We have purchased new and certified used vehicles and serviced our vehicles at this dealership since 2007. We've purchased the GM protection plan and maintenance plans for the recent vehicles and take our vehicle to this dealership. We wouldn't go anywhere else More
by olerock
Employees Worked With
Bob Myers, Kristie Brown
February 23, 2019
Pushing volume through TPMS wasn't reset, oil spilled on the engine that smelled horrible as it burned off. This shouldn't be happening at a dealer with a good reputation ch TPMS wasn't reset, oil spilled on the engine that smelled horrible as it burned off. This shouldn't be happening at a dealer with a good reputation charging a premium for their services. More
by yjbattese
Employees Worked With
Joe Conaway
February 22, 2019
Service excellent. Billing questionable. Got the car right in and out. Explained repair costs and honored my coupon. Just had question on additional "shop fees" added to bill. Needs to be Got the car right in and out. Explained repair costs and honored my coupon. Just had question on additional "shop fees" added to bill. Needs to be better explained. Cant believe this is for disposal of used fluids. $20 is a little steep in my honest opinion. More
by LPREU25
Employees Worked With
Kristen McCullough
February 22, 2019
Kristie provided outstanding service! My truck broke down with what appeared to be transmission or differential problems. When it arrived at Robert Brogden on the flatbed truck, Kristie wa My truck broke down with what appeared to be transmission or differential problems. When it arrived at Robert Brogden on the flatbed truck, Kristie was there to provide immediate service and explanation of the engine codes. She followed up with a call on the diagnosis and the service was completed and I was able to pick up my truck the very next day. Outstanding turnaround time and service. Would highly recommend this dealer for both sales and service. More
by john gyllenborg
Employees Worked With
Kristie Brown
February 21, 2019
Great customer service I am always treated with genuine respect, courtesy, and professionalism. The staff consistently go out of their way to ensure my experience is top no I am always treated with genuine respect, courtesy, and professionalism. The staff consistently go out of their way to ensure my experience is top notch. More
by Michael Habiger
Employees Worked With
Annette Rutledge, Jeramie Albin
February 20, 2019
Oil change Robert Brogdan has changed the oil in my truck multiple times now since I have moved to the area. They are always fast and do an amazing job! I would Robert Brogdan has changed the oil in my truck multiple times now since I have moved to the area. They are always fast and do an amazing job! I would recommend them to anyone! More
by beerad87
Employees Worked With
Allison Leach
