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Robert Brogden Buick GMC - Service Center
Olathe, KS
1,888 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,888 Reviews of Robert Brogden Buick GMC - Service Center
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March 03, 2019
feel I was forgotten .. I got to the service dept approx 10:30am to have my front left tire checked. After sitting past noon finally I got someone to get Kristie Brown the yo I got to the service dept approx 10:30am to have my front left tire checked. After sitting past noon finally I got someone to get Kristie Brown the young lady that was helping me to check on my tire that was suppose to be repaired. She said it was up on the rack then for repair. She proceeded to call me "hon" a few times (I'm 70 years old) and finally I asked her not to call me that. I waited about a half hour more and asked her again and response was it was up on the rack. Finally my car was done and the young man that brought my fob said the left rear tire was put on BACKWARDS (yes Brogded is the one that did it) and she asked me if I wanted it turned around now but after being there all morning I couldn't wait any longer .. I left at 3:30pm Now I have to make another trip to get my back tire turned around !!! I do understand I didn't have an appointment but no one ever came to tell me why it was taking so long. Respectfully Dorcas Divine More
by geland
Verified CustomerEmployees Worked With
Kristie Brown
March 02, 2019
Such a great team! A great group of people with one thing on their mind: YOU! Great service, friendly people, an all around great experience. Great help from Jake Black A great group of people with one thing on their mind: YOU! Great service, friendly people, an all around great experience. Great help from Jake Blackman. Will definitely be back. More
by SCGRATE
Employees Worked With
March 02, 2019
Treated well slow service Your employees are always super nice. But it should not take an hour and 25 minutes to change my oil and rotate the tires when I have an appointment Your employees are always super nice. But it should not take an hour and 25 minutes to change my oil and rotate the tires when I have an appointment More
by SHENDRIX1820
Employees Worked With
Kristen McCullough
March 02, 2019
Speedy service. Service was quicker than expected. Overall good quality place to get your vehicle worked on. A little on the pricey side but that’s to be expected at Service was quicker than expected. Overall good quality place to get your vehicle worked on. A little on the pricey side but that’s to be expected at any dealership. More
by JOLYNNSUT_023
Employees Worked With
Kristie Brown
February 28, 2019
Oil change The advisor, Allison met me at the car and was courteous and friendly yet to the point. The turn around was quick and Allison was professional presen The advisor, Allison met me at the car and was courteous and friendly yet to the point. The turn around was quick and Allison was professional presenting me with the invoice and car. I was extremely pleased. More
by JMFREEMAN64
Employees Worked With
Allison Leach
February 27, 2019
Service oil change Great service. All questions answered. Excellent and very timely. Offered information for bodywork needed. Homar was friendly and answered my questi Great service. All questions answered. Excellent and very timely. Offered information for bodywork needed. Homar was friendly and answered my questions. And wrote out name and number of suggested bodywork company. More
by DIANELHANSEN
Employees Worked With
Homar Lopez
February 27, 2019
Great service! The service team was able to work me into their busy schedule for an unexpected service issue. They had me in and out in just over an hour. Highly rec The service team was able to work me into their busy schedule for an unexpected service issue. They had me in and out in just over an hour. Highly recommend this location. More
by NICOLEHICKS_MO
Employees Worked With
Kristie Brown
February 26, 2019
Great Homar Had great customer service he kept us informed gave us options and was very helpful as we were going out of town. He was able to take a look at Homar Had great customer service he kept us informed gave us options and was very helpful as we were going out of town. He was able to take a look at our car within a few minutes of us calling him. he kept us informed gave us options and was very helpful as we were going out of town buyers prior to having our car repaired More
by GIBSONJWG
Employees Worked With
Homar Lopez
February 26, 2019
Check engine light I had service to my truck the week prior for a check engine light and maintenance. Jomar was so helpful as I waited that day. The staff is always top I had service to my truck the week prior for a check engine light and maintenance. Jomar was so helpful as I waited that day. The staff is always top notch, professional and working to make sure they address any needs I might have. The coffee and snacks are very nice! More
by RHONDAMARTIN63
Employees Worked With
Kristen McCullough, Homar Lopez
February 25, 2019
Another Terrific Trip Brought my vehicle in for routine maintenance. Oil Change, and a couple other odds and ends. I waited, service was quick. Thought it was a fair pri Brought my vehicle in for routine maintenance. Oil Change, and a couple other odds and ends. I waited, service was quick. Thought it was a fair price. Another great visit. More
by J Herman
Employees Worked With
Kristen McCullough
