Robert Brogden Buick GMC - Service Center

Wonderful customer service. The wrong part was ordered for my car despite me calling several times to confirm it was available. Unfortunately, the part did not fit my car proper The wrong part was ordered for my car despite me calling several times to confirm it was available. Unfortunately, the part did not fit my car properly. The service staff was extremely apologetic and worked very hard to correct the error. They had the correct part in the next day and they arranged the installation just 2 days later. Kristie was able to juggle things around my crazy work schedule and accommodated me in every way she possibly could to make the trip back as convienient as possible. I understand that mistakes will happen, but this service team truly bent over backwards to correct the mistake and I just couldn't be more pleased with their customer service. This experience made me very happy that I purchased my car through this dealership and am using their service department. I will certainly continue to trust them with the maintenance of this car. A big thank you to Kristie and the service team! More

Great service! Kristie was great with service. The service techs noticed a tire balance issue with my truck and called me to get that added during my service visit. Kristie was great with service. The service techs noticed a tire balance issue with my truck and called me to get that added during my service visit. Everything was completed in one day and my truck was ready when I got off work. Truck is riding smoothly and running great, Great job! More

Professional and courteous I was greeted courteously and my car was taken in for service quickly. My car was returned as soon as the work was completed and the service associat I was greeted courteously and my car was taken in for service quickly. My car was returned as soon as the work was completed and the service associate went over the work that was done. More

Good service The reason I rated this service as good and not great is that they had no stalls available even thought I had made an appointment. This delayed the s The reason I rated this service as good and not great is that they had no stalls available even thought I had made an appointment. This delayed the service because it was too cold to work outside. They really need to add on to their service facilities. More

Amazing job He did a great job, very friendly, explained everything! I hope I get him every time I come to the dealership. Thank you so much Homar! He did a great job, very friendly, explained everything! I hope I get him every time I come to the dealership. Thank you so much Homar! More

Great service - nice coffee and muffins Friendly service, quick turnaround time, comfortable waiting room. Kristen is always very helpful, she knows customer services, does not make you wait Friendly service, quick turnaround time, comfortable waiting room. Kristen is always very helpful, she knows customer services, does not make you wait after the vehicle is ready. More

Very good experience! Had an oil change and tire rotation. Fast, friendly service, everything went great, service adviser was really helpful. Was my first visit for service Had an oil change and tire rotation. Fast, friendly service, everything went great, service adviser was really helpful. Was my first visit for service to our new car, but everything went well and I felt they did a great job. More

experience Usually have had an hour wait. However this one took over 2 hours. Must have over booked. reason for the 3 star rating.. hope next service appt is Usually have had an hour wait. However this one took over 2 hours. Must have over booked. reason for the 3 star rating.. hope next service appt is shorter More

Normal oil change, tire rotation. Right at 2 hours Had an appointment on a Saturday afternoon for oil change and tire rotation. Took just under 2 hours. Would suggest they are over booked or took on Had an appointment on a Saturday afternoon for oil change and tire rotation. Took just under 2 hours. Would suggest they are over booked or took on to much drive up business. More