Robert Brogden Buick GMC - Service Center

Oil change, tires rotated. This was the first service for my Terrain and I was a little apprehensive since I had had a bad experience at another dealer. At Brogden's everyone w This was the first service for my Terrain and I was a little apprehensive since I had had a bad experience at another dealer. At Brogden's everyone was friendly, courteous, helpful, and the service call was finished in a timely manner & I was promptly notified my vehicle was ready. More

Service I brought my truck in for an oil change, wind noise from drivers door & a possible drivers door blow speaker. I have a really bad wind noise that i I brought my truck in for an oil change, wind noise from drivers door & a possible drivers door blow speaker. I have a really bad wind noise that is coming from the driver's door when driving down the highway. When I pick up my truck the service agent stated that they could not hear anything. But they tighten the mirror & seal. As soon as I got on the highway it was back. If was just as loud or louder than before. I do not think they took the time to really analyze what was causing this issue. I will have to bring my truck back because they will have to get the speaker in & have them look at the wind noise again. More

Very good service in the end. Service team was very nice and timely. I only gave four stars instead of five because I had to remind them that I had asked for them, when I dropped i Service team was very nice and timely. I only gave four stars instead of five because I had to remind them that I had asked for them, when I dropped it off, to remove the Brogden sticker off the back when I picked the car up since it was crooked and unsightly. More

Great service provided all the time. Been coming to this location for many years. They have treated us very well. We plan to return as long as we live in the Kansas City area. Thanks.. Been coming to this location for many years. They have treated us very well. We plan to return as long as we live in the Kansas City area. Thanks.... More

You guys rock! Usually any interaction with a dealership is a rough go for us. This was an awesome experience! We loved the email to tell us what the car needed, tha Usually any interaction with a dealership is a rough go for us. This was an awesome experience! We loved the email to tell us what the car needed, that the service was done on time and your staff is excellent! We will be back and we will tell others about how great you are! More

Kristen is awesome Always receive excellent service from Kristen. She makes sure I get my veterans discount and all other discounts I am due. She makes sure I am taken Always receive excellent service from Kristen. She makes sure I get my veterans discount and all other discounts I am due. She makes sure I am taken care of. More

Exactly what I expected It was delivered as promised. The vehicle was due for several services all were done as expected. Keeping my GMC in the shape I want dependable and po It was delivered as promised. The vehicle was due for several services all were done as expected. Keeping my GMC in the shape I want dependable and powerful More

Oil change, lube and tire rotate I smelled oil after I left from my oil change. When I checked under the hood there was oil spilled around the oil fill cap and around my engine com I smelled oil after I left from my oil change. When I checked under the hood there was oil spilled around the oil fill cap and around my engine compartment. I would have appreciate if the service tech had taken the time to clean it up. More

Wonderful customer service. The wrong part was ordered for my car despite me calling several times to confirm it was available. Unfortunately, the part did not fit my car proper The wrong part was ordered for my car despite me calling several times to confirm it was available. Unfortunately, the part did not fit my car properly. The service staff was extremely apologetic and worked very hard to correct the error. They had the correct part in the next day and they arranged the installation just 2 days later. Kristie was able to juggle things around my crazy work schedule and accommodated me in every way she possibly could to make the trip back as convienient as possible. I understand that mistakes will happen, but this service team truly bent over backwards to correct the mistake and I just couldn't be more pleased with their customer service. This experience made me very happy that I purchased my car through this dealership and am using their service department. I will certainly continue to trust them with the maintenance of this car. A big thank you to Kristie and the service team! More