Robert Brogden Buick GMC - Service Center

Service Rendered s were understaffed resulting in a rather long delay getting checked in from t an oil change. Once checked in everything went well. rather long delay getting checked in from t an oil change. Once checked in everything went well. More

2nd time in for service and the time to completion and communication was great. Enjoyed my experience communication was great. Enjoyed my experience More

You have succeeded not only in discouraging me from servicing my car again at Brogden, but from buying another car from your dealership. Simply stated, "SVC ADMIN FEE," "SHOP SUPPLIES" (on top of a $1 servicing my car again at Brogden, but from buying another car from your dealership. Simply stated, "SVC ADMIN FEE," "SHOP SUPPLIES" (on top of a $115 4-quart oil change/tire rotation), attempt to sell cabin air filter ($160, what!?) prior to GM/Buick recommended service interval, and to sell tires at a ridiculous price with no tread measurements on the work sheet. Not really Ms. Raby's fault. It's obviously the dealership's pressure and work environment. You must make enough scamming other customers to compensate for the ones you lose. Interesting business model. Bye. GM will be hearing about my experience. More

These guys are professional and did good job for my Cadillac Escalade.I will visit them again for my vehicle service again. Cadillac Escalade.I will visit them again for my vehicle service again. More

Alyssa Raby went above and beyond to help us with a lung nut issue. The issue started at about 2 pm and by 3:30 pm, due to her persistence, to help fix the issue was corrected. She completed the work herse nut issue. The issue started at about 2 pm and by 3:30 pm, due to her persistence, to help fix the issue was corrected. She completed the work herself this after the service department was closed. This was one of the best experiences we have ever had at a car dearship. More

So far so good. This dealership has treated us right. Everyone is friendly and helpful. This dealership has treated us right. Everyone is friendly and helpful. More

Best service department in Kansas City. I would highly recommend to anyone to use Brogden for sales and service. I would highly recommend to anyone to use Brogden for sales and service. More

Great guys, Awesome manager! Bought two new Trucks from them in the past 3 years. Bought two new Trucks from them in the past 3 years. More

They must not use protective floor mats in the service area because they left a large oily or greasy footprint on the drivers floor mat. UPDATE - revised rating to 5 star. Brogden service team contact area because they left a large oily or greasy footprint on the drivers floor mat. UPDATE - revised rating to 5 star. Brogden service team contacted me immediately to make this right. Took my car in and they cleaned all the stains in less then 10 minutes. Very satisfied with their response. More

Brogden GMC has been great to maintain my 2014 GMC Terrain and it is always done well. The staff is always friendly and helpful. I look forward to the next time at the dealership! Thank you for ever Terrain and it is always done well. The staff is always friendly and helpful. I look forward to the next time at the dealership! Thank you for everything you do....! More