Robert Brogden Buick GMC - Service Center

Service work Had my 2002 GC pickup in for a routine service.. Appears the work was satisfactorily performed. I do think they forgot to reset the oil change moni Had my 2002 GC pickup in for a routine service.. Appears the work was satisfactorily performed. I do think they forgot to reset the oil change monitor as the message still comes up to change oil soon... The one big negative is I had an appointment for 2:30 p.m.. Just took a long time. I think everyone was extra busy. I really think the sales department has done such a great job,, they have oversold the service department. I think it would be helpful if Brogden had an upscale "Jiffy Lube" type of facility to handle just oil changes and minor repairs like tires, wipers, lights and etc.. More

great! All went well. Couldn't have gone any better. The folks were cordial; the work done correctly and timely. Facilities were clean. I am very satisfied. All went well. Couldn't have gone any better. The folks were cordial; the work done correctly and timely. Facilities were clean. I am very satisfied. More

Service Helpful service dept that doesn’t up sell you when you come in for service. This visit was a follow up to appt 2 weeks ago. Service tech alerted me t Helpful service dept that doesn’t up sell you when you come in for service. This visit was a follow up to appt 2 weeks ago. Service tech alerted me to additional work that needed to be done after test drive More

Spring Maintenance I took my 2012 Duramax Silverado in for the annual spring time rotate and balance with alignment. With the pot holes that developed, it was definitely I took my 2012 Duramax Silverado in for the annual spring time rotate and balance with alignment. With the pot holes that developed, it was definitely time. I was greeted by Allison first and then handed off to Homar. Both are great to deal with and very helpful and accommodating. More

Good service experience Service was completed in a timey manner and the service person was very pleasant. Waiting area could be a little nicer and with a little more space f Service was completed in a timey manner and the service person was very pleasant. Waiting area could be a little nicer and with a little more space for customer comfort. More

Never received my report for multiple point system Usually I always receive my multi point system on my 2011 LaCrosse, but I didn’t yesterday. Also, when I returned to pick my car up, they could not fi Usually I always receive my multi point system on my 2011 LaCrosse, but I didn’t yesterday. Also, when I returned to pick my car up, they could not find my keys. Weird More

Great service Timely and quality service. Got there on my wait was as representative stated. Oil changed tires rotated. Several individuals came up to us wanting t Timely and quality service. Got there on my wait was as representative stated. Oil changed tires rotated. Several individuals came up to us wanting to check if it was going good. More

Service Visit Kristen in the service department is outstanding to work with. She is always friendly and gives me confidence that my vehicles are in good hands. Th Kristen in the service department is outstanding to work with. She is always friendly and gives me confidence that my vehicles are in good hands. The shuttle service is really convenient and Annette is very nice every time she gives my a ride back and forth from work when I bring my car in for service. More

PROMPT & FRIENDLY SERVICE Last week I visited Robert Brogden Buick GMC for my first service visit after one full year. I had the oil changed at this time. I only have 1,930 mil Last week I visited Robert Brogden Buick GMC for my first service visit after one full year. I had the oil changed at this time. I only have 1,930 miles on my 2018 Buick Enclave, thus the reason for this being my initial service visit. I was promptly met, upon driving up to the service bay, by Allison who initiated the paperwork and got me rolling immediately. My wife and I waited in the showroom area and visited with the General Manager, Craig Blackledge, who is always welcoming and cordial. As mentioned, my vehicle was ready to go in approximately 30 minutes. Allison was efficient, professional, and courteous. These traits exist throughout the staff at the dealership in Olathe, Kansas, providing a 5 star experience once again. More