Robert Brogden Buick GMC - Service Center

Always courteous and kind with professionalism at every step. Thank you ! I didn’t know my battery was bad but service dept. found the problem before I had a problem!!!! Cool 😎 step. Thank you ! I didn’t know my battery was bad but service dept. found the problem before I had a problem!!!! Cool 😎 More

Almost a 5 Star performance! Everything about my 2 service jobs were picture perfect. Courtesy rides to and from the dealership were unexpectedly great. Service advisor was atte Everything about my 2 service jobs were picture perfect. Courtesy rides to and from the dealership were unexpectedly great. Service advisor was attentive and informed. Down time for the 2 vehicles was minimal. One star demerit for the excessive labor charge of $158.00/hour. I realize you've got to make a buck to survive, but, c'mon man. More

Great People! The change of management over the last few years which brought in amazing people like Allison Leach and Kristie who both communicate so well and work The change of management over the last few years which brought in amazing people like Allison Leach and Kristie who both communicate so well and work as a team to help the process go smooth and efficient! I just was telling a friend how they treat us like individual clients not just another customer walking to the counter. I feel I have a representative I can call and who knows my needs upon calling to schedule any service. I know this must mean they have a great team behind them from valets to mechanics as well. More

The mechanic was incompetent and lazy. He gave an incorrect diagnosis and recommended replacing parts that didn’t need fixing. I took my business elsewhere. incorrect diagnosis and recommended replacing parts that didn’t need fixing. I took my business elsewhere. More

Allison took care of the concern quickly and delivered options. I appreciate the willingness to go through the options and make sure I didn’t leave uninformed. options. I appreciate the willingness to go through the options and make sure I didn’t leave uninformed. More

Excellent Service! A problem developed providing a message of service required. I contacted Brogden Service on the issue and was scheduled immediately through Allison. A problem developed providing a message of service required. I contacted Brogden Service on the issue and was scheduled immediately through Allison. When taking the vehicle in the message appeared and Kristie read it and advised that the shift controller needed to be replaced with the most up-to-date part to insure that the issue is resolved. I was concerned with the cost but as a result, Kristie obtained assistance from GM with no cost to me! The message has not returned and I feel confident in the new release part to prevent the issue in the future. Thank You! More

Awesome service Truck broke down had it towed to the Brogden. Got to it fast and kept me informed along the way. Fixed truck and went on my way. Everything you could Truck broke down had it towed to the Brogden. Got to it fast and kept me informed along the way. Fixed truck and went on my way. Everything you could ask for from a dealer. Allison and Ernesto were 5 Star More

Great Service Department Regular oil change and tire rotation. Got right in, friendly and knowledgeable service help. Vehicle was ready in the time I was told. Totally sati Regular oil change and tire rotation. Got right in, friendly and knowledgeable service help. Vehicle was ready in the time I was told. Totally satisfied. More

Wouldn't honor their GMC coupon The service was fine, but they would not honor the GMC coupon for $20 off. They said it was a mail in rebate. I showed them the email and they said ye The service was fine, but they would not honor the GMC coupon for $20 off. They said it was a mail in rebate. I showed them the email and they said yeah it's a mail in and you need to fill out this form. The form showed at the top CLEARLY that the form was a mail in rebate that is only good for Winter Service: Valid ONLY 11/1/2019 - 01/31/2020. It's March. I pointed this out and they continued to argue with me and said the email from GMC was not correct. The email stated INSTANT $20 off. Not surprised, Brogden is notorious for being dishonest. I only came back because of a recall on the Yukon. Time to find a different GMC dealer. More

Everything was smooth from getting an appointment to drop off to pickup and they gave me a loaner vehicle to use until mine was finished off to pickup and they gave me a loaner vehicle to use until mine was finished More