Robert Brogden Buick GMC - Service Center

Great service Tech. Alison made the stop at the service center a non stress stop. She is a very knowledgeable and friendly face for the dealership. my questions and iss Alison made the stop at the service center a non stress stop. She is a very knowledgeable and friendly face for the dealership. my questions and issues were handled quickly and efficiently. Comfortable waiting area for the custoners. More

Allison did a great job explaining what the charges were for and what they were going to do. She is very pleasant to deal with. for and what they were going to do. She is very pleasant to deal with. More

Great customer service, got me right in at the end of the day. Oil change and tire rotation was complete in less than an hour after arriving. day. Oil change and tire rotation was complete in less than an hour after arriving. More

I have done here for the past three years with my Buick LaCrosse for servicing and they’ve always had excellent customer service! Happy customer! LaCrosse for servicing and they’ve always had excellent customer service! Happy customer! More

Best service and very friendly staff. Won’t go anywhere else in the future. This dealership is hands down the best I’ve ever dealt with. else in the future. This dealership is hands down the best I’ve ever dealt with. More

Great Customer Service With all the road construction, I had to call Jennifer, the switchboard operator, twice to get directions. She was wonderful, very patient & kind. W With all the road construction, I had to call Jennifer, the switchboard operator, twice to get directions. She was wonderful, very patient & kind. Walked me through every turn I needed to make. Great employee, great service. Thanks!!! More

Multiple issues and poor work. We bought a brand new Buick Enclave Avinir specifically so we wouldn't have to be in the shop. We have now been there 7-8 times for fixes and on two We bought a brand new Buick Enclave Avinir specifically so we wouldn't have to be in the shop. We have now been there 7-8 times for fixes and on two occasions fixes from the incorrect first fixes. This last time we got it back and there were dirty/greasy finger prints on the ceiling where the repairs were made. Now the automatic phone charger is not working and I am seriously debating just selling the car and moving on to something else non GMC related. More

The service advisor and the service technician went way above what they needed to do. I was very happy. One of the reason I've bought multiple vehicles here. above what they needed to do. I was very happy. One of the reason I've bought multiple vehicles here. More

I would recommend them with conditions. I took my truck in for a recall and a few other nagging issues. The recall was done fine, but they couldn't "replicate the problem" of any of my other concerns. On in for a recall and a few other nagging issues. The recall was done fine, but they couldn't "replicate the problem" of any of my other concerns. On one of the issues, a rattle in my door, I gave very explicit instructions on where to look for it and under what conditions it rattles, and they still couldn't find it. I observed it immediately when I got back in the truck. During a prior visit, a different vehicle got an alignment. Since I have a company truck and don't drive many personal miles, it was about a month before I realized that the alignment wasn't quite right. Thinking they would have a 6 month or 1 year warranty on the alignment like most other shops, I called them for a rework on the alignment, and they wouldn't do anything. So unfortunately, their service department, for me at least, gets the stereotypical opinion... only good for repairs under warranty or that really need a dealer, otherwise I seek better service elsewhere. More

New Tire purchase They honored a quote for tires I had spoke to them about a few weeks back. They took me right away and kept me informed as to progress. Can't ask for They honored a quote for tires I had spoke to them about a few weeks back. They took me right away and kept me informed as to progress. Can't ask for more than that. More