Robert Brogden Buick GMC - Service Center

over charged me for a lof came in for a lof (all lof for my truck have been done by Brogden). I had recently noticed a small oil leak and had slid underneath to see where it came in for a lof (all lof for my truck have been done by Brogden). I had recently noticed a small oil leak and had slid underneath to see where it was coming from.....a drop of oil on the bottom of the oil filter confirmed the leak to be from the oil filter. i alerted the service advisor about the leak and suggested its possible during the last oil change the gasket from the old oil filter may not have come off and there might be two gaskets when he removes the oil filter. The work was done on time and when I paid for the service asked the service advisor what had been found which could have caused the slow leak....her response was that the wrong filter had been installed at the last oil change. When I got home I checked previous tickets to see what the number was for the wrong filter.....what had been entered was identical to the last half a dozen lof. I'm trying to figure out how the wrong filter could have been installed. What I did notice was I was billed for 6 quarts of oil, when the owner's manual says my 2016 GMC Canyon 4c only holds 5. I checked all my receipts for all the old lof you have performed (every 5000 miles) and found of the 28 oil changes there were 12 where I had been charged for 6 quarts of oil. I called the service advisor and explained what had happened and asked what was the filter they had taken off.....she transferred me to parts department....we discussed how the software automatically fills in what is believed to be in the service department and its up to the service advisor to fix....bottom line this has been going on for over 4 and a half years and I have been overcharged $50 More

I received an alert on a Saturday morning for a transmission issue. I called Robert Brogden and they were able to schedule the Service same day and Gabe me a loaner car on shirt notice. Great exp transmission issue. I called Robert Brogden and they were able to schedule the Service same day and Gabe me a loaner car on shirt notice. Great experience. More

Experience has always been great but this time I'm disappointed to find an oil leak that has messed up my garage floor after bringing my truck back from service :( disappointed to find an oil leak that has messed up my garage floor after bringing my truck back from service :( More

It felt as if I the customer was an interruption. In addition, having three high risk individuals in my home and staff not wearing masks correctly greatly increased my anxiety. addition, having three high risk individuals in my home and staff not wearing masks correctly greatly increased my anxiety. More

Allison is top notch she always makes sure my visit is great she is really good at her job. Robert Brogden is a wonderful place. great she is really good at her job. Robert Brogden is a wonderful place. More

Came in for oil change/tire rotation, was quick and easy! Staff was polite and professional. Will continue to bring my auto needs back here. Staff was polite and professional. Will continue to bring my auto needs back here. More

They are quick and they are very respectful they listen to you and get the job done I recommend this place alot I hope they are always this way no matter what!!! to you and get the job done I recommend this place alot I hope they are always this way no matter what!!! More

At Brogden I always can count on getting what I need when promised. Kristy is respectful and gives me what she says she will when it is promised promised. Kristy is respectful and gives me what she says she will when it is promised More

overall very good Over all very good, but the tech failed to replace the service sticker on the windshield with current one for future reminder of next service. Over all very good, but the tech failed to replace the service sticker on the windshield with current one for future reminder of next service. More

Appreciate the interest in making sure my service is acceptable to me. They are courteous when I contact with questions and when I need to get service. acceptable to me. They are courteous when I contact with questions and when I need to get service. More