Robert Brogden Buick GMC - Service Center

Service received since purchasing my Lacrosse new in 2010 at Robert Brogden has been exceptional. Well trained, courteous, efficient staff members are the rule. I do not take my Buick anywhere else! at Robert Brogden has been exceptional. Well trained, courteous, efficient staff members are the rule. I do not take my Buick anywhere else! More

Oil change and vehicle inspection I have always been satisfied with the service at this dealership I have had normal maintenance as well as warranty work done and all was fine. I have always been satisfied with the service at this dealership I have had normal maintenance as well as warranty work done and all was fine. More

Great Live in topeka and have purchased two cars don’t mind the drive to get service on both 2017 ENCORE AND A 2010 LUCERNE FROM BROGDEN SERVICE DEPT Live in topeka and have purchased two cars don’t mind the drive to get service on both 2017 ENCORE AND A 2010 LUCERNE FROM BROGDEN SERVICE DEPT More

Great as always Went to service as there was a problem following a service one week prior. They worked me in as schedule was full, but due to my issue they told me to Went to service as there was a problem following a service one week prior. They worked me in as schedule was full, but due to my issue they told me to come in. It appears the problem is solved now. More

As always the service was excellent. The service was done in a timely fashion. It was a standard service. Questions I had about the service were complete. Thanks in a timely fashion. It was a standard service. Questions I had about the service were complete. Thanks More

Friendly Service I'm always very happy with the service I receive at Robert Brogden. They're very friendly & punctual....I was in & out in 30 minutes. As a veteran, I I'm always very happy with the service I receive at Robert Brogden. They're very friendly & punctual....I was in & out in 30 minutes. As a veteran, I appreciated their veteran's discount. Would very much recommend them. More

It took too long to change the oil! Usually I have a pleasant experience but this time it seems like the employees were not on task. I was the only person in the waiting room and it too Usually I have a pleasant experience but this time it seems like the employees were not on task. I was the only person in the waiting room and it took 1.5 hours to change the oil. More

I bought the Acadia there 5 years ago and since have bought 2 other vehicles. Service dept and terrie in finance are great to work with bought 2 other vehicles. Service dept and terrie in finance are great to work with More

They are quick and efficient getting people in and out. Allison is super friendly and has her act together. Thanks for getting us in early. Allison is super friendly and has her act together. Thanks for getting us in early. More

over charged me for a lof came in for a lof (all lof for my truck have been done by Brogden). I had recently noticed a small oil leak and had slid underneath to see where it came in for a lof (all lof for my truck have been done by Brogden). I had recently noticed a small oil leak and had slid underneath to see where it was coming from.....a drop of oil on the bottom of the oil filter confirmed the leak to be from the oil filter. i alerted the service advisor about the leak and suggested its possible during the last oil change the gasket from the old oil filter may not have come off and there might be two gaskets when he removes the oil filter. The work was done on time and when I paid for the service asked the service advisor what had been found which could have caused the slow leak....her response was that the wrong filter had been installed at the last oil change. When I got home I checked previous tickets to see what the number was for the wrong filter.....what had been entered was identical to the last half a dozen lof. I'm trying to figure out how the wrong filter could have been installed. What I did notice was I was billed for 6 quarts of oil, when the owner's manual says my 2016 GMC Canyon 4c only holds 5. I checked all my receipts for all the old lof you have performed (every 5000 miles) and found of the 28 oil changes there were 12 where I had been charged for 6 quarts of oil. I called the service advisor and explained what had happened and asked what was the filter they had taken off.....she transferred me to parts department....we discussed how the software automatically fills in what is believed to be in the service department and its up to the service advisor to fix....bottom line this has been going on for over 4 and a half years and I have been overcharged $50 More